[Resolved] HDFC Bank — updation in cibil records

Ronybangalore

from Marigaon, Assam

Address:

560078

I had settled my credit card in the month of june 2014. However it is still reflecting in my cibil records and causing unnecessary complications. Kindly please have it removed from records and have them update it in their system please. My card no was [protected]. Please help me out on this. I was told that they will have it removed from my records after settlement. Thinking that i went forward with that but they have yet not done it. I was given the assurance by one mr manjunath of hdfc bank. It looks like they are not serious about it. I have raised a request too multiple times. I don't know where to follow it up as it is not something that should still come up in my records.
Attaching letter that was given.

+1 photos

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Jun 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

HDFC Bank Customer Care's response Dear Customer,

we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]

-Manoj
HDFC Bank Customer Assistance