[Resolved]  HDFC Bank — verbal customer care promises are not integrated with final customer experience

Address:

Gurgaon, Haryana

This is regarding complaint of
Plan: HDFC Life Click 2 Invest - ULIP
which I bought around 2 years before.

I already reported my complaint to all of below id;s
[protected]@hdfclife.com
[protected]@hdfclife.com
also raised concern on grievance cell but no proper resolution.

My original investment was on 10/11/2017 of Rs 500000
Recently, I needed my money and i remember sales guy told that time after 1 year, i can withdraw my money with some charges.
Now when I called customer care many times to withdraw money from this fund, they denied, agreed and then denied.
On first day my nav value was Rs 499990 and I have message of 8th July 2019 where it came down Rs 492136.52 .
I reported it again and again.
Once, I waited for a positive feedback for a week.
then no one reverted.
days went and so on.
One day i called customer care and they suggested me to switch funds as he said last guy did wrong choosing of funds.
and now what it is shocking, my funds came down a lot further.
Current value as of yesterday 7 aug 2019 it is Rs 468784.63
What they could have done,
1. traced and checked call records while selling this fund to me.
2. why i have been suggested wrong funds in begining.
3. why switch of funds was suggested which is going to be loss??

This is clearing duping customers and violating laws of fair services.
I need my premium back with minimum guaranteed return.
This is last place where i am putting complaint before i go to consumer court.