[Resolved] HDFC Bank — waiver of late fee charges & financial charges

vidit1984

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Hdfc bank card division,
Po box no. 8654,
Thiruvanmiyur p. O.
Chennai – 600041

Credit card no..[[protected]]
Name:.. Dharmendra singh

We would like to inform you that i am utilizing your bank’s credit card for last 8 months however last 6-7 months, we are receiving credit card statement on 14th to 15th of every month. I had received my statement 14/09/2017, 14/10/2017 and 14/11/2017. I noticed that you have finance charged rs741.27 on month of september, rs 750 (Late fee) +708 (Finance charged) on month of october and rs 120 (Finance charged) on month of november. I called to customer care before 3 months and i told him that i am new credit card user i did not know very well how to use credit card so please waive late fee and financial charges. Customer care person told me that i have done from side your request and he did not give me complaint number.

I kindly request you to waive the late fee and financial charges as well all tax as a good will gesture to a loyal customer of yours.

Incase you are not making waiver of the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,

Dharmendra singh
H_17a, single stoery
Vijay nagar delhi
Pin-110009
Mob. [[protected]]
Email. Dharmendra. [protected]@gmail.com

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Feb 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, as you are aware payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Being fully sensitized, we have reversed the bank charges of Rs.1561.11 billed to your October and November 2017 statement and this credit will reflect in your January 2018 statement. Further, effective July 01, 2017 Service Tax, KKC & SBC of 15% is replaced by Goods&Service Tax (GST) at 18%. GST for Fee & Charges / Interest transactions Billed on the statement will not be reversed and the same remains payable by you.

-Manoj
HDFC Bank Customer Assistance