HDFC Bank — without confirmation amount is debit to the one assist service

Without any otp sent to my registered mobile... The amount of rs. 1399 was debited to my hdfc credit card account. How to debit my amount without my confirmation towards otp or if any... At what basis you accept these type of transactions... I loss an amount of rs. 1399.00 due to your lack o[censored]nderstanding of fraud transaction... Without receive any confirmation from me, how to transfer an amount of rs. 1399.00 to the service provider... Please cancel the transaction and refund to my source account... I am not responsible for1399.00 due to totally your mistake... 5459xxxx xxxx xx72... Mobile[protected]
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HDFC Bank customer support has been notified about the posted complaint.
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Dear Ramireddy,

Greetings from OneAssist,

We are sorry for the inconvenience caused to you.

We request you to kindly mail us your membership details on [protected]@oneassist.in so that we may be able to help you with the cancellation.

Awaiting your response,

Thank you,

Regards,

Sophia,

Team OneAssist.

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