[Resolved] HDFC Bank — worst customer service on call and in branch

alamoderiz

Address:

No 26, 1st main road, Muniveerappa layout, L.R.Bande main road,, R.T.Nagar Post, 560032

I am not an HDFC bank customer or credit card with HDFC.

I have applied for personal Loan and my application was rejected due to document mismatch issue while applying for a credit card in the year 2011,

This is to bring to your notice I have not applied for a credit card in the year 2011. as per the Risk department, I provided a bank statement and salary slip which was a miss match.

Vasan from the Risk department doesn't have the hardcopy which was submitted in the year 2011.
as I am aware I have not applied for a credit card as per my knowledge. they don't know what to do.
I have been visiting the HDFC credit card department frequently to know the status no one is helping me, not being an HDFC customer I have to suffer.
the branch manager is not helpful in helping the customer.

I want that taken out of my name so I don't have any problem with HDFC in the future.

Name: Mohammed Rizwan Sharieff
mobile: [protected]
email id: [protected]@gmail.com

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Jul 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jun 18, 2019

Updated by alamoderiz I am unhappy with Hdfc as they don't value the customer. Worst customer service ever I have come across with HDFC credit card Risk department and unprofessional manager and unprofessional management sitting in Risk Department in Bangalore. Vasan promised me a resolution by Monday and no one called me and now there as there are not answering my call. HDFC Need to learn how to value the customer. I am not a customer of HDFC but I am suffering. I have heard good things about HDFC and they customer service but I see it all wrong.

Verified Support

Jun 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Sorry to hear about your experience. We'd like to help you resolve this at the earliest. Please write to [protected]@hdfcbank.com with your loan application number, mode of application, date of application, complete address of branch if you have applied at a branch, complete name & address, and your contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

Jun 20, 2019

Updated by alamoderiz I Team,

is my query so difficult to handle where I am not able to get a proper response from HDFC and from the RIC department, Person (Vasan) not answering my call he promised he will speak to his manager and get the resolution. what is going on is anyone in HDFC is serious about it or they don't care.