HDFC Bank — wrong deduction of toll amount from my fastag wallet

abchamp

Address:

Mumbai City, Maharashtra, 400080

On 22nd nov, at khalapur toll plaza as fasttag was going to be activated from 1st december we paid toll amount in cash and immediately we also got a message of deduction of rs173/- from fastag wallet. We immediately stopped the vehicle and approached toll booth. It was informed to us that we have to approach customer care of bank.
Please initiate refund of rs.173/- as i have paid toll twice.
I have tried complaining in hdfc fastag customer care several times but no reply. I have also send email to fastag. [protected]@insolutionsglobal.com several times but no reply from there also.
Hdfc fastag customer id[protected]
Wallet id - [protected]
Car registeration no - mh 03 dg 4546
Registered mobile no - [protected]
Registered email id - [protected]@yahoo.co.in

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to write to fastag team at fastag.[protected]@insolutionsglobal.com or call on[protected] or 1033 for further assistance.

-Zubin
HDFC Bank Customer Assistance

Feb 18, 2020

Updated by abchamp I had already sent email /complaint to said email id several times but no reply from them. I had also contacted Hdfc FASTag customer care several times but again same reply that we will get back to you. After almost 3 months follow up, I had to complaint here.So pls see to it

Feb 24, 2020

Updated by abchamp Still no reply from HDFC also

Feb 29, 2020

Updated by abchamp Pls post update regarding complaint