[Resolved] HDFC Bank — wrongly charges bouncing on a/c no[protected]

28079

from Mukerian, Punjab

Address:

Ashapushp Vihar, 201010

Dear sir,
I availed loan rs.16342.61 on[protected]. 1st installment effected my union bank account on[protected] without any information on phone & email and it has bounced.
Next bounce on[protected] from union bank, while there was sufficient balance rs.3733/-
After this one emi bounced on[protected] since balance was rs143/-, basically two emi were bounced and its charges are genuine to recover from me. Bounce on[protected] is not right while there was balance available for emi rs.2042/-
I am not understanding why customer call tell me outstanding rs3954/-. What should i do please tell me.

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Jan 28, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using below URL http://bit.ly/2lDvZLk with your account number, date & amount of debit of charges, union bank account statement and the reference id TW[protected]. A bank representative shall contact you as soon as we receive this information. We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Zubin
HDFC Bank Customer Assistance