[Resolved]  HDFC Bank Fastag — extra money deducted at talegaon toll plaza

On 14th feb when i traveled from mumbai to pune fastag got debited at khalapur rs 173 and at talegaon toll it is debited as 389 actually it should debited only 57/- attached is the transaction screenshot. I found that at talegaon toll plaza they have taken those extra money of 389 for class 12 vehicle which is 4-axel like truk. Requesting you to credit balance amount immediately in my fastag wallet. I feel they are doing this purposely to do these kind of digital fraud and government should keep close watch on such kind of transaction. Also i do not see any advantage o[censored]sing fastag instead of advantage it is giving extra headache to everyone.
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Mar 24, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
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