HDFC Fastag — Fastag suspension for one of my cars

Even after raising a ticket to close one of the fastags in HDFC fastag portal. I still do not see any response from HDFC. No one picks the call. This is disgusting. I sold my car AP29BA3027 and therefore raised aa request a suspend the fastag for AP29BA3027 and the person using this car is using at the tolls because of the delay from HDFC. The request has been raised on Nov 22 but no action taken by HDFC.
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