[Resolved]  HDFC Bank — do not trust private bank policies || refund not credited back

Hello sir / mam,

I am left with no other option but to write my complaint on this forum. I have been chasing hdfc life since last 3 months it is very sad that hdfc life representatives are not able to resolve my concern for such a long duration.

My mother (Mrs. Kumkum singhal) has enrolled for a hdfc life policy (Policy #[protected] in 2014. But due to some personal reasons, she wished to surrender the policy after 3 years in 2017.

We approached hdfc life office (Rdc, ghaziabad) in september 2017 and completed all the formalities for surrendering the policy. We were assured that within 2-3 weeks our amount would be credited to our account. It's been almost 3 months and we have neither received the amount in our account nor any of the hdfc life representative has been able to provide us the satisfactory answer about why there is a delay in our refund.

I feel that we have been trapped with hdfc life. Hdfc life representatives have misguided us to get enrolled in this policy. Hdfc life's operation team & service desk are also not able to resolve my queries & concerns from a very long time now. This is really very frustrating. Hdfc life don't understand their customer's priorities, need & emergencies. I would rate this experience a pretty bad one and would never be able to trust private banks again.

I did not expected such an irresponsible conduct from a brand like hdfc. Hope my concern gets acknowledged & resolved soon.

Regards
Ayush singhal
+91-[protected]