[Resolved] HDFC Bank — fraudulent calls and total lack of empathy by hdfc life to take action

hguptaggn

from Gurgaon, Haryana

Address:	Mumbai City, Maharashtra, 122002
Website:	www.hdfclife.com

I received call from Neha ( [protected]) 3 times in last 2 months. The latest is today i.e 19.09.18
She told me that I have a policy HDFC life Classic Assure plus no 11403946 dt 23.03.10 and paid rs 50000/= towards the same. Since I have not paid any further and it is lapsing. I can revive the same by paying 2 instalments of Rs 50000/= each i.e 100000/=. Then I can claim 208000/= immediately. She asked me to contact one Manish Chauhan ( [protected]), RM, HDFC life Mumbai.

I called up HDFC life customer care and they told me that this is fraudulent call and I need to immediately give them a written complaint.

I saw more such complaint like this on this site, but the response of HDFC life is very bureaucratic without any botheration of customers or their own brand value.

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Oct 24, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.