[Resolved]  HDFC Bank — wrong information from the agent and no response from him after selling the policy

I am not getting response on this incident from you and from your mail id so i am pasting here

1) what kind of training you provide to your agents, why they dont respond customer calls or messages if any question
2) can you elaborate the benefits with some rough figures, or percentages
3) for policy no. Xxxxxxxx - the lock in period is 2 years, if you want i can send the screen shot from the policy document, and my questions were what is gsv and ssv and if i surrender how much i will get or its like i pay 1l for 2nd year and i get less than that 1l then what is the use of paying 1l in 2nd year
Plz chk the chat agent also told it is 2 years

4) thanks for deactivating ecs, the agent also did not tell if i pay yearly i will get a benefit of 5k per year - that kind of guidance they are providing
5) how do i change the frequency of the payment, why i am unable to do that online - this is the only option i see in policy document which customer can change, why system is not allowing
6) how can we change the paying term to less
7) agent told it is life long policy but i came to know that it will cease after the policy term, is it not misguiding the information and cheating by agent - what kind of actions you will take from hdfc to agent for misguiding and forcing customer to take policy
8) agent told i will get more than 36 lakhs but i dont see that in policy document
9) i see some bonus of 14950, can i know the details on this
I tried to chat online but the chatting person could not answer these questions and i also asked how rs 14950 is shown as bonus and what is the company performance of previous years and how it will be in coming years

14950 is just 1% of the sum assured
Why there is no transparency, hdfc should provide the past details openly