[Resolved] Headphone Zone — Received repaired Jays T-Four Unit but got Defective one

maksud016

Aug 6, 2021

Address:

Chennai

Hi Team,

I bought a Jays T-Four Headphone on August 19, 2020, And It Stopped Working on June 1, 2021. After that, I filed a warranty claim Request on the Headphone Zone website, which was approved, and received WCID No- JAYS3129. When I received the repaired product about a month later, I was confirmed that the repaired unit also wasn't working properly. I filed a complaint with the customer service department again. According to Jainy Shah (also known as the Customer Happiness Officer) told me "We Would Like to inform you that according to the JAYS Brand Direction we have resolved your Warranty Claim".Currently, I am facing Battery and Connectivity issues. From Battery 90% to suddenly dropped to 0 and headphone stopped working apart from that connection between device not happen seamlessly every time have to reset Bluetooth to connect this headphone.

So my question is

1. Why did you squander a month of warranty if you didn't repair the product within the Timeframe?
2. Why do you lie that the product was rectified, and why did you pass it over to me if it wasn't?
3. Why are you doing business with fellow customer's trust and faith rather than maintaining Service quality?
4. Are you in the business of stealing fellow customer's hard-earned money?

Thanks and Regards
Maksud Mondal

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Sep 12, 2021

Complaint marked as Resolved

Headphone Zone customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Headphone Zone Customer Care's response Hi Sir/Madam,

As mentioned by the customer in his complaint, we did resolve his warranty claim by giving a working unit against the warranty case id - JAYS3129. However, the case was closed 5 months ago and the replacement was shipped then. When we sent the unit, it was in working condition and now it is turned out to be defective.

As the unit is still under warranty, we have asked the customer will fill the warranty form again and we have taken the new case ahead.

Here are the answers to the questions raised by the customer:

1. Why did you squander a month of warranty if you didn't repair the product within the Timeframe?

We haven't done anything purposely as we close the warranty claim 5 months ago and we're taking responsibility for the defective unit as still under warranty.

2. Why do you lie that the product was rectified, and why did you pass it over to me if it wasn't?

We didn't lie to the customer about anything, as mentioned before, the unit is defective after 5 months of receiving the replacement unit. And unfortunately, as it is an electronic product, it fails to function after some period of time and that's why the warranty period is offered.

3. Why are you doing business with fellow customer's trust and faith rather than maintaining Service quality?

We wouldn't do anything to break the customer's trust and every time something wrong happened from our end, we have taken complete ownership to resolve the customer's concern.

4. Are you in the business of stealing fellow customer's hard-earned money?
We're the warranty partners here, and providing the services as per Brand's direction. Sorry to repeat again but every time there is a problem from our end, we have taken responsibility as we did with this case too, as the product is within the warranty period, we will help the customer with the services and will help him with a working unit.

Feel free to get back to us in case if you need any further information.

Yours sincerely,
Team Headphone Zone.