[Resolved] Healthkart — money deducted from account but order is not places

[Resolved] Healthkart — money deducted from account but order is not places

P Piyush Bansod from Gurgaon, Haryana

I ordered muscleblaze creatine through ola money wallet and due to some reason the money got deducted and i got blank page when i returned to the main page it showed payment failure. I placed my order on 20 june at 8:51pm amounting 519. I had 51rs in my ola money wallet so total deducted money was 468rs. And the order didn’t got placed. Please look into the matter. My email id : [protected]@gmail.com Check mobile no associated with it Name : piyush bansod Was this information helpful? No (0) Yes (0)
Jul 28, 2018 Complaint marked as Resolved HealthKart customer support has been notified about the posted complaint. Verified Support Jun 21, 2018 HealthKart Customer Care's response Hi Piyush, Apologies for the inconvenience caused to you. We would like to inform you that our team tried contacting you many times on your provided phone number but we were not able to establish any contact as your contact number was not answerable. We have checked your account and found a successful payment of Rs 519. The order HKI[protected] has been placed in lieu of the payment received. Your order will be dispatch from our warehouse within 1-3 days. Please expect delivery within 8-10 working days from the date of dispatch. However we will try to deliver the product as soon as possible. For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM). Thank You Stay Healthy Team Healthkart Jun 23, 2018 Updated by Piyush Bansod I ordered healthviva omega 3, multivitamin and muscleblaze creatine on 20 June at approx 8:45pm the order got processed and packed on 20th June at 11:45pm and now it’s been 3 days and still they didn’t dispatched the product from their warehouse. An ecommerce site working this much slow in this era is ridiculous. You will lose all your customers soon.. better to buy products from another online ecommerce site except HealthKart.. You can check my orders in my account for more details : Email: [protected]@gmail.com If you can’t fulfill your customers needs then you don’t even need to keep on going with your store. And now your only reply will be ‘ the order gets dispatched from warehouse from 1-3 days and it can take umpteen days to deliver the package and blah blah blah’ Improve your service Verified Support Jun 27, 2018 HealthKart Customer Care's response Hi Piyush, Please accept our sincere apologies for the inconvenience caused to you. As per your telephonic conversation with our support team, your orders :HKI[protected] and HKI[protected] are cancelled. We have initiated refund back to the payment source and same will takes 7-10 business days for the amount to reflect in your account. We would request you to treat this as one off case and we look forward to your continued patronage with us. For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM). Thank You Stay Healthy Team Healthkart
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