Helios Watch Store — attempted to extra charge and swindle with the watch prices

Address:	Mumbai City, Maharashtra, 400013
Website:	www.helioswatchstore.com

I am highly displeased to mention the worst level of customer service i have ever got from a shop/vendor i. E. Helios and shocked though it’s a part of esteemed tata group. I have been in touch with one of your executives (Vivek) in bangalore to buy a tag heuer carrera watch (Car2012. Fc6232). I raised an enquiry on-line and he confirmed me the availability of the same along with 40% discount. So it was available for 302800 – 40% = 181680. Along with the price your executive also shared all the pictures of the watch. I also enquired about other watches on 40% off and finally decided to go with the same offer.in fact i have confirmed with another executive of yours (Sumit) if the guy i am coordinating is a genuine one. This all took around 4 days and your executive confirmed me that he had kept the watch aside for me and i had to do a transaction. Though i was out of station on saturday and sunday, your executive called me multiple times (Around 7-8 times) to push to make a payment. He in fact hinted me that if i don’t do a transaction, the watch will be given to someone else. Since from past 4 days i was in touch with vivek and got so much emotionally attached to the watch, i immediately decided to go with the transaction the moment i landed in mumbai yesterday. To my surprise and irritation, i saw the invoiced price in my email was totally different which was never mentioned in any of the conversations with helios. The same guy told me that the prices are changed after gst and i am supposed to get the watch for inr 181680 and actually sent me an invoice for inr 208200 (Difference of inr 26520). Upon asking a clarification, he mentions that he never knew this would come up and the changed price is not reflected in the system. He also said he would take this up with the helios senior management.
To me this sounded more like devising a situation to fall prey with wrong transaction. I seriously doubt the quality of people you employ and systems you deploy. For me it was a sheer of wastage of my precious time and sounded more of an attempt to cheat customers with swindling the product prices. He has still not come back to me with the details. I even checked with other vendors like “ethos watches” and the price is same that is inr 3, 02, 800 and not inr 3, 47, 000 (You can even check on your and their website). Even on your website it still reflects 3, 02, 800 on which my entire conversation was based on. If i would have not looked at the invoice in haste, i would have been a victim of a fraudulent transaction. It’s such a displeasure from group like of tata’s.
I look forward for an effective intervention from senior management of helios/tata in this regard as this is really loosing brand credibility and goodwill. I am sure this unethical practice is against the code of conduct of tata group of companies.