| Address: Kamrup Metropolitan, Assam, 781021 | | Website: www.consumercomplaints.in/new_complaint |
Sir/Madam,
I am Sri Bikash Jyoti Nath, a resident of PHE, Bamunimaidan, Guwahati (Assam). I bought a Tommy Hilfiger watch with variant No: TH1791230J on 01/01/2017 from the Helios showroom at Guwahati. After one month, I found that the dial colour of the watch has been faded and so I brought to the notice of the manager at the showroom on 11/02/2017. He mentioned that the watch has to be sent for repairing and will be delivered after 60 days (i.e. on 11/04/2017). But even after repeated phone calls to the showroom from my side during the last week, there has been no response and no one even pick up the calls. Yesterday when I went to the showroom, I was informed that the showroom has been closed permanently. I am much worried of whether the shop will reopen or how will I contact the manager to get back my watch in workable condition.
Please help me to resolve the problem as soon as possible.
Thanking You,
Sri Bikash Jyoti Nath
Email Id: [protected]@gmail.com
Ph No:[protected]
PHE Complex, Bamunimaidan
Guwahati, Assam.
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