Helios Watch Store — Watch not delivered | |||||
I had ordered this online watch day before yesterday. Plz find attached for your reference. However the rep from the Oberoi mall calls me and states that the watch is out of stock. My question is if the watch was out of stock why did the system let me order that watch. On further insisting when the watch will be delivered when I was ready to wait even for a month or so, the rep was rude and said he dnt know and it's out of stock all over India. I see the same watch on flip kart now and I'm sure it's in stock. Can you please arrange this watch and send the delivery to me at the earliest. Thanks !! Was this information helpful? | |||||
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Helios Watch Store customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Steve,
I wud really appreaciate if someone would reach out to me at the earliest with a resolution and not a reason!! Also it wud have been great if you wud got me to via email with some resolution at least... this standard draft really doesn't help me at all.
I would be waiting for your reply though and expecting a resolution at this at your earliest!!
Thanks !!
I wud really appreaciate if someone would reach out to me at the earliest with a resolution and not a reason!! Also it wud have been great if you wud got me to via email with some resolution at least... this standard draft really doesn't help me at all.
I would be waiting for your reply though and expecting a resolution at this at your earliest!!
Thanks !!
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.
We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve