Hero Electric — I don't have mod of transportation from last three months

Address:

Malathy motors, cs moosa arcade keecharipady, Muvattupuzha, Ernakulam dist, Kerala 686673

To whom so ever this may concern
Respected sir/ madam
This is to apprise you that I have been a customer of yours since1998, recently, I purchased an" E Byke NYX E5 matte black" on 18 jully 2018 from one of your franchise " malathy motors, hero electronic dealer, c s moosa arcade keecharipady, Muvattupuzha, Kerala 686673 branch
I had to deposit the back- wheel of my bike to the service center mentioned above due slowness in rotation, on 6th November 2020. I got the wheel back in 3 days, on 9th 2020, after the service, however, I realised that the wheel was nor working at all with no rotation.On the very nest day, I returned the wheel back to the centre when I was told that there's problem with the sensor and they advised to wait for a month as the sensor was out of stock ( resan Lock down) after a month s time I was told to purchase the sensor from a different provide r. I myself purchased the sensor on 21st December 2020 (3 sensor for₹300) and handed them over. The sensor where fitted and wheel was returned to me on 29th December 2020, however when attached to the bike, the wheel was still not moving. Nest day, on 30 th December 2020 I returned the full bike to the centre as advised. Then I visited the centre on 9th January 2021 to check on the progress, I was told that they is no service engineer for hero bikes in Kerala altogether. Finally, I got call back from the centre on 12th January 2021 and they inform me that they have employed a new service engineer but he has no time to vist at present. After that I called twice on 25 th and 28 January 2021, but ther is no progress.
Every time I had visited and called, I was given fake' promise s and excuses, and my problem yet remain s unresolved. I am am a middle class man with limited source of income coming from Agriculture only. It has been more than three months now that I don't have a mode of transportation which is further impact ing my day to day work and life.
Let me inform you that I had been a loyal customer of yours from long time. Inthe past, I have used hero passion probike and prior to that, Hero Honda SS bike. Even my father is currently riding a hero E biye ( optima e2) . Because I was very inclined towards saving environment, I thought of going for an E bike of yours company itself. But now, I stand embedded when my friend s and family question my loyalty.
Please note that I still have lot of respect for your brand as I whill always remember your kind gesture of replacing the motor free of cost during the Kerala Flood in 2018 . The only reason I thought of writing this e mail was because I tried my level best to get this resolved but no resolution was provided
Kindly look into this matter and provide me with a solution as soon as possible. Also request you to send me acknowledgement that u have received my email.
Thanks
Jaison k Varghese
[protected] ( malayalam good/hindi okok)
[protected]@gmail.com