Hero Motocorp — Complaint for damage and repair: Hero service center: CONSUMER CLAIM

Address:

HERO SERVICE CENTER CHAWANI KOTA RAJ.

Hi Team!

I am a HERO customer and I have the BIKE: I live in KOTRI KOTA RAJASTHAN

I took my bike t hero service center in CHAWANI, manager name is D.C.JAIN

I AM NOT HAPPY AND WILL CLAIM IN CONSUMER COURT ALONG WITH A CIVIL SERVICE CHARGE against YOUR SERVICE CENTER AND HERO COMPANY, CHARGES SUBMISSION IS THIS TUESDAY

I PAID 2000, only for regular service and they did not cleaned bike well, broke my vizor of bike and the side section of bike also loose and lunged.

NAME: CHETAN KUMAR
BIKE OWNER: MY FATHER : KRISHAN CHANDRA SAMRIYA
BIKE NUMBER: RJ20JS2975

DATE OF SERVICE IN CENTER: 24TH NOV 2021

SERVICE CENTER:: KOTA MOTOR COMPANY B-6 INDUSTRIAL ESTATE NEAR, BEAR DAINIK BHASKAR KOTA 324007

MANAGER: D. C. JAIN
FOR TWO THREE DAYS I AM STRUGGLING TO GET IT FIX NOW,

I took it for regular service to the Her service center :
The service center overcharged me for unnecessary things, just for regular service and oil change and small fix ups.

I paid for it and still when I reached home, I found the cleaning was not done right, MY BIKE'S VIZOR AND HEADLIGHTS WERE DAMAGE AND NOT FIT PROPERLY AND SIDE PART OF BIKE WAS LOOSE.

I took it back to service center and talked to MANAGER D.C.JAINhe says we cant do anything that how its done, he tried a small fix up and claimed it will stay like this, i asked for proper fix or replacement as it was broken in service center. THEY DENIED everything

THE VIZOR AND HEADLIGHT SECTION IS TOTALLY LOOSE, IT WAS NEVER DAMAGED BEFORE, BUT NOW ITS PARTIAL DAMAGED AS VZOR DOESN'T FIT ANY MORE AND VIBRATES AND LUNGES WHEN I DRIVE.
BUT NOW THE BKE SIDE PORTION IS LOOSE TOO, VIZOR IS VERY UNSTABLE AND YOUR SERVICE CENTER IS NT HELPFUL, VERY DISAPPOINTING

I AM NOT HAPPY AND WILL CLAIM IN CONSUMER COURT ALONG WITH A CIVIL SERVICE CHARGE FOR YOUR SERVICE CENTER AND HERO COMPANY, THIS IS DISGUSTING HOW YOU ARE TREATING YOUR CUSTOMERS.

THE staff and manger was not helpful at all, i visited them twice and both time no support, all they say, it cant be fix, it was in good condition but they seems to be broken my vizor and now its very loose abd lunges, cleaning of bke wasnt dne right.
I WANT MY BIKE FIXED BUT AFRAID THAT THEY WILL DO MORE DAMAGE TO IT AND THEY ARE NOT LISTENING AND ACCEPTING ITS THEIR FAULT.

Please arrange a refund for me so i can get my new vizor replaced and get proper service for my bike.

Awaiting for your response asap, the consumer case will be filed for service center and i am looking for civil charge as well, unless i get full refund so i can get my bike fixed properly somewhere else

STAFF IS RUDE AND I DONT TRUST THEM NOW AFTER THIS

REGARDS
CHETAN