Hero Motocorp — Faulty product and worst customer service by the dealer

Address:

New Delhi, Delhi, 110034

I purchased a brand new scooter “maestro edge” from one of authorized dealers ‘ oswal motors pvt ltd. (A-20, gt karnal road new delhi - 10033) of “hero motocorp. Pvt ltd” on 2nd apr’16

Chasis no : mbljf33aaggb04311
Engine no: jf33aaggb21692
I am facing horrendous experience since i have purchased the product. While driving i experienced that scooter is not performing well. It has some cranky noise in the engine. To my surprise at the speed of even 20-25 it’s not taking the pickup. When i try to accelerate, engine starts making loud noise. I also noticed that the scooter is giving very bad mileage of around 25km per liter. I feel this is something which is not usual is a new piece. This is some manufacturing fault.
On 20th apr’16, i visited their service centre and informed them the whole issue. Their mechanic took the ride and accepted the fact that pick up is low and engine sound is bit on higher side. He asked me to drive the scooter for 500 kms and then bring for service. Before that nothing can be done about this problem. I am an experienced rider and have driven scooters of other companies as well. I never got this excuse from them.
Then i visited the dealer on the same day and explained them the same thing. To my utter disappointment they straightway asked me to complain on hero motorcorp website. They surrendered that they cannot do anything as they have sold the product and now it’s between the service center and user. Then i asked him about the surrender procedure for which he replied that there is no such process. He asked me that you have to sell this scooter for which they will deduct rs 13000/- – rs 14000. That’s absolute decisiveness to the consumer once he is trapped by buying the product.
I anticipate that there is serious fault in the scooter which no one is addressing. Its only bringing bad name to the company. I am not at all satisfied with the product and service.
I had purchased the product brand new and paid for its full price value, thinking and trusting on the warranties of the company that the product supplied is free of any material and workman defect, it is obligatory on the part of the company / the dealer to recall / withdraw the product sold to me and replace it with another new one — either the same product or similar product of matching value.
Therefore, i request the hero motocorp. Pvt. Ltd. To immediately take note of my grievance and provide resolution. I hope i could hear in next 48 hrs and am not forced to take further action which would only press panic button for you.
Please find attached the related documents i received at the time of purchase to relate with it.

Regards,
Nalin goel
[protected]