Hero Motocorp — Hero achiever bike is in insurance but the spare parts are not replaced till date after an accident took place in Haldwani

Address:

Rampur Road Haldwani U.K Distt.Nainital 263139.

Dear ma'am/sir i have purchased hero achiever in september 05, 2019. I have paid 5803rs for insurence .In december-january, my bike got in an acident in Haldwani Medical college area and some parts like disc brake, side panel, tyre holder rims and some front panel parts got damaged.I have visited to the service center of Rampur Road Haldwani and showed all the documents of my bike and submitted the all required documents and also checked the condition of my bike.Then they said to me after one week all the above said parts were replaced as my bike is in insurance. Now they said they have orderder the parts, but till date not replaced any part.As I have visited the hero service center so many times.For your kind information i am a medical professional and during this critical time of covid-19 i have faced lots of problems due to the bad condition of my bike. But the Hero MotoCorp they supported to nill so i have to file complaint against this non co-operation of Hero MotoCorp.

Pls help me and let me know how i got my bike's parts back all in good condition.