Hero Motocorp — Money Fraud and Delivery of Faulty Motorcycle

Address:Shri Yash Motors , Surajpur, Greater Noida, Uttar Pradesh 201306

Hero MotoCorp committed fraud with me. Shri Yash Motors in Surajpur, Greater Noida gave me a faulty bike and also took extra money from me excess from the sale amount of the vehicle and committed fraud doing this.
On 24th April 2022, I planned to buy a two-wheeler HF Deluxe and went to the nearest showroom to my home. When I asked about the price of HF Deluxe, I was told that the On-Road price of the vehicle is Rs.69, 000/-. I finalized the bike and applied for a loan with the financier (L&T Finance) staff whose names were Mr. Satya and Mr. Salman. These two submitted by loan application and told me that I have got less sanction and will have to submit the least down payment of Rs.13, 300/-. Since this was my first two-wheeler purchase, I was excited and didn’t look so much at the figures of my disbursement amount since I was buying a new two-wheeler from a dealership and nobody expects to get looted like this from a Dealership.
Now, taking the delivery of the vehicle the staff went as soon as I did the payment and closed the showroom and sent me to the service center behind their showroom and told me that my bike was getting ready there. As soon as the service guy put petrol in the bike it didn’t start for like 5 total mins and I complained that this has some issue to which he said the petrol has never gone in its pipes it always takes this much time to start to which he was just fooling me and the bike was faulty.
As I drove my bike home, I noticed fewer pickups check engine light was on which was displaying a faulty injector and PCB unit fault. A chirping sound was coming only when I accelerated the bike above 30kmph. These issues were in a brand-new bike to which I complained to the dealership about the problems and they told me to get the vehicle and get it repaired and the part changed. I don’t want a brand-new bike to get parts changed. I paid full for a good bike and I demanded a replacement which the dealer refused even after I complained just the same night, I bought the bike.
I have visited 3 times in 6 days since the day I bought my bike and it’s very time taking and hectic and nobody expects this from a brand-new vehicle. The mechanics there try to configure the problem and it comes back after 2kms running. The problem is not going and I want a replacement.
Other than the faulty bike, I was looted by the dealership as the financier staff there took excess money from me and fooled me. When I got home, I checked the details that came on my mail and SMS and found that the Loan disbursement amount was 64, 541. The on-road price of the vehicle was Rs.69, 000/- and dome other charges I needed to pay were Rs.653/- as a Processing Fee, CLI of Rs.1078/-, BPC – Rs.1000. Thus, the down payment I was required to pay was Rs.6504/-. The financier staff from the dealership took Rs.13, 300 from me which was all I paid online by my card. He did a fraud of Rs.6110/-. He looted me in the dealership taking excess money in the name of a down payment.
I got Viral fever while traveling in such scorching heat to get my bike repaired and dealing with this money issue. To date, I have not received my refund but the staff says that they will refund me the total amount after I gave them the threat to raise a consumer complaint. My health was affected, and my mental health was affected due to my medical condition and going to the dealership back-to-back. This is total harassment of a consumer and I wish to raise a consumer complaint regarding this matter and get the total compensation for the fraud Hero MotoCorp, L&T Finance, and Shri Yash Motors committed with me. I have been home for 2 days since I can’t work due to Viral Fever which I got driving a bike in scorching heat and the problem not getting resolved.
At Last, I would like to conclude that I want total compensation of what these people did wrong by me and looted me. I want a perfect condition replacement or amount refund with bank interest, Compensation for committing fraud and returning my money, medical expenses, and compensation for mentally harassing.
Thank you
Yours Truly
Udit Gaur
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Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

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