Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2299
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2470
down
596

Phone:
Phone:
up
1168
down
292

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2299
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — super splendor

 Paulami Samaddar on Jul 1, 2018
I have purchased the above vehicle vide invoice date[protected]Invoice no. 11516ck17v7303). The said vehicle was purchased from raja motors, 16f, b. T. Road, sukchar, kolkata-700115. From the very beginning of the purcehase several problems cropped up. Out of which one problem remains non functioning of i3s system. Not a single day this i3s worked at all.in between these two times servicing done and the matter was intimated to the dealer. But they remained unable to solve the problem as perhaps they are the only dealer in the country who is going to spoil the reputation of hero motor corp the...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hf deluxe up 14 dp 5043 accidental bike delivery date is 25 till today bike not delivered

 *Jitu* on Jul 1, 2018
Dear sir,

Accident date is 19/06/2018 same day bike submitted in aman hero agency, vijay nagar ghaziabad. Delivery date is 25th june till now i wouldn't get the bike & would not get any satisfied answer from there. Today on sunday within 10 min i observed that there is 7 unsatisfied customers for the same issue they handover the bikes by doing parts pending after that customers visit on daily basis from last 15 to 20 days. Same they want to do with me. Bill passed by survayer of insurance company before 4 days.

Kindly help to resolve the same as soon as possible because...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike engine oil leakage

 Satender Solanki on Jul 1, 2018
Dear sir
Mene abhi 2 month phle may 2018 ko new hf deluxe bike purchase kri thi yuva motors nit faridabad se, first service pee engine oil leakage ki problem jo solve ni hui, second service pe same problem jo solve ni hui, ab mai is bike se preshan hu pls meri complaint pe jldi se jldi step lo pls sir,

Bike no - hr87a1467
Chassis no - mblhar209jgc02882
Engine no - ha11enjgc02960

Regd. Owner - jai parkash
Mobile no-[protected], [protected]
Address - 129/26 jawahar colony nit faridabad...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro zx

 Manish Sakpal on Jun 30, 2018
I buyed the captioned scooterin month of january 2018, throuh hero motocorp virar. From the month i buyed the scooter i am suffering such such as battery getting down due to which i am unable to self start. Average is very third class, i guess my scooter gives only 15 kmpl average, even after doing time to time servicing.. Every month i have to spend money for certain problem of the scooter for repair at local bike mechanics as it stops working.. Now tho self start is not working and it is serioulsy frustrating.. I am fed up of this issues.. If there is seriously something like customer care please...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — extra amount. charged for payment through debit card.

 Santosh Kumar Jhalani on Jun 29, 2018
Dear sir
I serviced my vehicle from you jaipur dealer surya autocorp private ltd.,
V. K. I. A. Jaipur. Your dealer charged rs. 2281 against bill no. 11646cf18v6298 dtd.[protected] of rs. 2247/-. Rs. 34 extra towards payment
Through debited card. Sir govt. Continuous motivate for e-payment and your
Company required cash payment only. I request you to instruct your all dealers
To motivate and provide some incentive towards e-payment to contribute for nation. I also complaint for poor service and misbehave by cash counter cashier. My email address is : sjhalani@rediffmail.com...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge [Resolved]

 vandanaprathamsingh on Jun 29, 2018
Hi team
I bought my maestro edge on 23rd january 2018 rc no - mh04jj3256. I have just availed 2nd service on 24th june 2018 in manpada thane. After servicing i saw one place colour was removed i discussed with service manager he told me it is your shoes mark i accepted. Then while starting my maestro again i saw same things to 4 to 5 place. I inform to manager mr. Dinesh he replied me very rudely and denied this is not our mistake. I told him clearly while giving my 2 wheeler you checked every were it was completely new without any scratch & now how everywhere all colours removed. He said...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — very bad service

 Nandkishor Bhavsar on Jun 29, 2018
Dear sir/madam,

I purchase hero splendor i smart 110 model in month of oct.2017. But i very disappointed about the authorised service i. E sehagal auto chinchwad pune.
I will facing problem from day one about the product as given below.

At time of delivery
1. Seat lock not function.

Ist service
After ist service vehicle jurk peoblem.

Iind sercice
Tell lamp not working.

Iiird service
Still seat lock not resolve from service station.

All staff behaviour very bad exprience.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst showroom

 ansh pundir on Jun 28, 2018
I have purchase hero masetro from nine mountain jogiwala dehradun. This is the worst showroom i have ever seen.. The people who work there are third class persons even they have no manners or are uneducated.. They took almost 5 hours to complete paper work and that too they forgot to give me tr (Temporary registation) after few month when i asked for tr they refused too give tr
And saying that u have lost it.. Even they dont know how to talk to customer.. I will never again purcase any hero vechile again in my life.. Or will never suggest any one to purcase hero vechile to any frnds or family...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — other company bike service

 vijay kumar7711 on Jun 28, 2018
Dear sir,
Aapke "ma sawroop kripa aotomobile" hero asc mohangarh, dealer "mahendra hero" dwara honda ki new bikes ki repairing and service ki ja rahi hai, jo ki compny ke niymo ke virudh hai anv compny ke niymo ke virudh hai. Aapke hero show room me har compny ke bike ki service ki ja rahi hai jisse hero ke grahko ko service ke liye lamba intzar karna padta hai tatha hero bike me local parts dala ja raha hai, showroom ke pass me ek godam le rakha hai jisme hero honda bajaj suzuki aadi compny ke local parts store kar rakhe hai, aapke "ma sawroop kripa automobile me hero se jyada any bike...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — self starting trouble

 Bala Krishna Dega on Jun 27, 2018
Self starting is trouble.the self starting is not working. సెల్ఫ్ స్టార్ట్ కావటం లేదు నాలుగు రోజుల నుంచి పని చేయటం లేదు.కావున దయచేసి నా సమస్యను పరిష్కరించేందుకు కృషి చేయాలని కోరుతూ మిక్కిలి వేడుకుంటున్నాను​.సత్వరమే పరిష్కరించేందుకు కృషి చేయాలని కోరుతూ సెలవు...
Complaint comments  Read comments Complaint category Business & Finances

Hero Motocorp — starting problem - hero duet

 arorasuresh on Jun 27, 2018
We bought duet in october 2017 and since then facing starting problem. Battery get discharged everyday and using kick start is painful.
Every day we have to put 100 kicks to get it started and then when you stop it never starts again. We logged complaints at service centre and done service twice but problem remain the same.
We are in deep pain as this is for female rider and one should not expect 100 kicks every day from females.
Can someone please help?...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — two wheeler-model - super splendor is defective

 BRAJA KUMAR Sarkar on Jun 27, 2018
I bought a hero byke model super splender on 22/10/17 which has been found having manufacturing defect. The details are - eng. No. Ja05egh9k16149. Chassis no. Mbljar035h9k13730.
Dealer - dutta automobile, benachity, durgapur, west bengal. Inv. No.11142bj1754202 dt 22/10/17
Problem. With in 15 days, self starter nor working
Several times, byke could not get started. Service providor triyed twice to solve the problem but could not. Today byke was taken from me for servicing.
Byke has manufacturing defects
Total system failure
I need it replaced very soon.
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — blue book not give

 Santu Bhatta on Jun 26, 2018
Dear hero motocrop i am santu bhatta the motorcycle buy hero glamour 06/12/16 on birnagar chatterjee automobile showroom nadia (Naihati motor), payments on cash two time submit my documents on showroom but not give my bluebook. The showroom staff tell me e submit your document for bluebook, then submit again document...
Harassing day by day......
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — dealer are not provide spare parts

 Sanjay Jash on Jun 26, 2018
Sir mene 18 june 2018 ko yuva motors ko bike di thhi abhi tak unhone mujhe bike repair kar ke nahi di khe rahe hai.. Spare parts aane me 6 months tak ka time lag sakta hai.. Isme hum kuch nahi kar sakte... Hero ki service he itni ghatiya hai. Koi time limit nahi hai isme...

Hey hero motocrop
Kyaa me jaan sakta hu faridabad jesi jagah me kitna months ka time lagta hai parts ko gurgaon se aane me... Agar esaa he raha to kolkata & kerela jesi jagah me to saal bhar ka time lagta hogaa...
Please sir meri problem kosolve kare warna me kabhi bhi hero bikes me naahi jaunga...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — servicing & spare parts

 Laxmichand2018 on Jun 26, 2018
I have visited your authorised service center shree balaji automobiles laxmangarh sikar (Raj) for paid servicing. I have goodlife membership but still i didnt get 5% discount on spares and during servicing they change some small parts without my permission and when inquired they told me that these are compulsary parts such as nitrogen in tyres, oil sump drain cock, wires holding rubbers etc. Behaviour was also harassing and abused. Sir do the needful....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service charge and faulty battery

 sanjay pawan on Jun 26, 2018
Please note i have purchased splendor ismart 110 hero form your company jaasodha auto pvt. Ltd in 2017 january from gurgoan
My vechile is only 10000 km used
So my complaint is that since the servicing was provided by the company there were minimum charges taken, and as soon as the service got over the charges became double rate
Now they tell the battery is finished and you have to get the new battery done??? How is it possible that the battery finished in 1 year

So please find the attached bill for your confirmation that is it geniun or there is some overcharging...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — registration of vehicle

 Adarsh47453 on Jun 25, 2018
There complain about registration in my vehicle
My vehicle buy on 22 march 2018 on this day registration is an issue
But my registration is not delivered then inquiry for registration in hero motors satna but says your registration is check day to come on next day but my father is again going hero motors but again says next days there are 15 times
Why are not tell registration of the vehicle...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — manufacturing default

 sr7272 on Jun 25, 2018
Bike model passion pro 110, purchase date 11 may 2018, owner name rajesh goyal, contact no.[protected], registration number dl5sbq8891, the bike's balance is not right, we complained about it in the showroom, he said first will be fine on the service, not taken, agar if you do not help me then your product complaint i will do it in the court of kanjumar...
Complaint comments  Read comments [1]Complaint category Banks

Hero Motocorp — splendor I smart 110, the worst bike ever

 RINKU MAMODIYA on Jun 23, 2018
The worst experience ever with hero motocorp
I'm lodging this complaint against the first bike that i purchased in july, 2017 from hero motocorp. Now let's start discussing about the major problems :
From the day 1 this bike has unnecessary noise for which several times i complaint in agency but the problem is still there.
Next problem is that the bike has fuel indication problem. Fuel indicator is goes up automatically while driving. But the agency don't have any solution for this.
And now the bike got mileage problem as well. I had visited at agency various times but...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge

 Abrax on Jun 23, 2018
Dear sir /madam.
I just want to inform u that u have a worst type of service centre here in sopore kashmir under the name samad motors sopore.
I am visiting there from last twenty-five days just for oil seal change of my scooter. But every time they say that oil seal is not available and will take some more time to be available.

So please what to do.
Thanks...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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