Hero MotoCorp Complaints & Reviews

Dear sir,
I have given my bike for servicing in Dhanani motors Boiser branch Maharashtra Palghar.

Issue is arising for Sudden bike off and self-start during driving.
And it's also giving Jurk

Now servicing centre is telling fault of head which is cost of 4000 to 5000 will deicide after opening

Regularly I am Doing servicing, is this happened with such new bike

Last year also I faced such serious issue that bike not start when parked in sun sine

I tried to reached hero area manager from Saturday, but not succeed.

Do needful

Dear Hero Moto Corp,

Complaint reference No: [protected]
I am writing to you with great concern and urgency regarding the service provided by your dealer, Ms. Deepak Motors.
I have recently had work done on my scooter, with a total cost of Rupees 3171. In addition, I have all the invoices for the last services that I have received from your dealers, and I am willing to provide them if required.
My experience...

Dear sir
I am saurabh sinha I had made payment to your dealer for 5 Motor Cycle purchase as advance 5Lakh but dealer still not delivered motorcycle name of dealer Mukesh thakur agency name shakto hero near petrol pump basopatti Madhubani.
Please look into this matter.
Thanks and regards
Saurabh Sinha
[protected]

Recently i made a booking with hero but i wanted to change the color on my booking but i was not able to do so the number given to me on booking for any help or assistance was non existent so basically i cant cancel my booking nor can i change my color after calling for few days and sending them dm on social sites they replied to me but yesterday they sent 2 simultaneous mails one stating that my booking is now cancelled and one saying booking confirmed and now on the hero site i cannot see my booking
and now i don't even have a clue if i have a booking or not

my order id is- [protected]

Prize not distributed in time.

My super slender byke not working I3s pls. Do needful 0action for my concern urgently...

I would like to inform you that on 11-Aug-2023, I visited the Varenyam Hero Motor, JK Road, Bhopal, Madhya Pradesh, Service Centre for servicing of my bike. I asked the service manager (the biggest ### at the service centre), to provide me with the estimated receipt for the servicing of my bike, but he has denied giving me the estimated service charge receipt for the service. I don't know why they have denied, they might be doing rigging or corruption inside the service centre.

Then I asked him, May I know who’s the head here or who’s the MD or CEO of this showroom or service centre? and he said, No CEO, no MD, and no one is head. I’m the only head.

I don’t think Hero Motor has hired ### for their service centre.

I called Mr. Shivam Sharma, and he said that he’s the Territory Manager of Hero Motor, his CONTACT number is +91-[protected], he’s too unprofessional, he doesn't even know how to talk with the CUSTOMER, and if any rigging or corruption is going on inside the service centre, then he might be involved in that because if he's from Hero Motor, then he should resolve my problem.

I have also dropped email to the CEO and Chairman of Hero Motocorp but they are also not taking any action.

I purchased Hero passion pro two wheeler on 2022 my vehicle frequently auto cut while driving, i have given authorized service centers so many times, you can check my service records also, the service engineers directly telling this is manufacturing defects cannot be resolved, actually i am a former happy customer of hero splendor, but this passion pro bike very much disappointed me. I bought this bike in EMI cannot able to move another vehicle immediately, daily i am facing Ricky driving, while 50 km speed also engine auto off happening.

HERO MUST RETIFY THIS PROBLEM

I purchased Hero passion pro two wheeler on 2022 my vehicle frequently auto cut while driving, i have given authorized service centers so many times, you can check my service records also, the service engineers directly telling this is manufacturing defects cannot be resolved, actually i am a former happy customer of hero splendor, but this passion pro bike very much disappointed me. I bought this bike in EMI cannot able to move another vehicle immediately, dailly i am facing Ricky driving, while 50 km speed also engine auto off happening.

HERO MUST RETIFY THIS PROBLEM

I bought Hero Passion Pro in September 2021 from Adyar Motors, Indranagar, chennai, right from day 1 I am having this Engine cutoff issue. It will turn off in slow speeds or while turning or crossing the road in traffic. It is very dangerous to drive this Vehicle with Kids. Already got stuck in multiple times while crossing the road and engine turns off in the middle. Looks like Hero wants to kill people by selling this vechile.
br...

After 1 year 36500 bike counter Shaft damaged .complained to territory manager as per his request service charge removed but then problem began wandoor branch bharat motors employees and manager they were behaving rudely and showing no support . They were in hate action due to cancelation of service charge .after replacing countershaft 1500km later (38000km) clutch disc assy damaged they responded it is due to improper usage of motor bike,...

Defective splendor bike wihich keeps breaking down and doesnot start from the date of purchse

My bike number MH 42BH 9638 splendor had crashed accident. So I visit to mahalaxmi hero service centre in baramati, I have zero dept insurance policy which is valid. Even I'm having full dept insurance policy, But service centre advisor name firoz charge additional amount by giving any stupid fake reason. The is what this people bluff with senior citizens, those who don't know much about service insurance policy etc. Author Service provider of heromotocrop, mahalaxmi in baramati, pune.

Your one of the staff talked rudely with the customers because of the delay of payment emi .
Is this type of behavior is acceptable in your company. It is unbelievable. And not acceptable for a costumer.
So i request you to take action against this employee otherwise i have to take legal action against it . Because if there is delay in making emi payments then i will pay extra money for compensation but there is no right of a employee to talk like this with me .. it is not acceptable.
So take action against it asap .
Number from which i receive call - [protected]

I have purchased hero glamour in 2021
January. It is not working properly there are lot of issue
Self problem
Battery issue
Brake issue
Balance is not proper

This is in concern to a Hero Splendor Plus bike purchased from your showroom Keshav Motors, S.P. Ring Road, Nikol, Ahmedabad, Gujarat- 382346 Model no. BS6 FI I3S DRS Cast Black Silver purchased On 17/01/2022.

Within one month of purchasing the bike there was problem in it, the problem being the bike automatically turns off. We have taken the bike 7-8 times to showroom for checking where they just either clean the bike or advises to change the battery and thrice the battery had also been changed on their suggestion, but the problem remains the same.even not responding on mail also

For this issue we have directly addressed the manager of the showroom Mr. Dharmesh Soni in written format but they are not providing any clear and proper solution to our problem. The only solution that remains to us is to go to consumer forum and complain regarding your poor customer services and also to use social media to spread the word.

This is in concern to a Hero Splendor Plus bike purchased from your showroom Keshav Motors, S.P. Ring Road, Nikol, Ahmedabad, Gujarat- 382346 Model no. BS6 FI I3S DRS Cast Black Silver purchased On 17/01/2022.

Within one month of purchasing the bike there was problem in it, the problem being the bike automatically turns off. We have taken the bike 7-8 times to showroom for checking where they just either clean the bike or advises to change the battery and thrice the battery had also been changed on their suggestion, but the problem remains the same.

For this issue we have directly addressed the manager of the showroom Mr. Dharmesh Soni in written format but they are not providing any clear and proper solution to our problem. The only solution that remains to us is to go to consumer forum and complain regarding your poor customer services and also to use social media to spread the word.

I have purchased a TWO WHEELER VEHCILE Modle SPENDOR BLACK ACCENT from Singla Automobile, Mahavir Enclave, New Delhi, with Registration No. DL9SCD3998, Chassis No. MBLHAW124MHJ30504, Owner name : Charul Moona . Despite of several calls and visits, we have not got our number plate and Service Book. because of this we are unable to use the bike on the road, neither we are able to send the Bike to the Service Center. we have requested the Dealer many a times and now they are demanding for extra money to get the number plate and Service Book. when i visited the showroom 7th time, on my several requests they have given the RC, which also they were denying to provide. i am unable to use the Vehicle because of the absence of Number Plate and Service Book.

As a Hero MotoCorp customer since long time. I am very unhappy and facing lot of problems with my latest "GLAMOUR BS6 FI DSS CS" model purchased on 29th Octorber 2021 from MIHIR TRADES & AGENCIES, BHAGALPUR, BIHAR. The details of my Vehicle as mentioned below -
Chasis Number - MBLJAW163MGF03996
Engine Number - JA07ADMGF03053

The day purchased, We faced continuous problem that vehicle was getting stopped in between any where in a normal condition and this problem persist and didn't get any solution even we asked the same from the day 2nd after purchased but they even not able to find the where is the issue till the time posting this compalin. This is the second complain, I am posting for this issue because there was no result from the 1st complain.

The condition of my vehicle has worsen now and the day purchased based on service person. We have changed battery 3 times, still vehivle is getting stopped multiple times in a day even we are in either normal speed or average speed on the middle of the road.
Since last 6 months even self start don't work and Service persion keep asking to repair and change the battery. My experience is very horrible with this model and may cause Accident with the person driving this vehicle because we had this proble (Bike getting stopped in middle of the road without any reason).

In case of any accident in present or future, Hero Motocorp will be responsible for this event.

Request you to please provide a permanent solution either by replacing this vehicle with new model or return the money back to us. We only want our safty and can't risk our life.

As I went to hyderia motors dab ganderbal jammu and kashmir for free service of my super splendor bike for general check up and mobiloil change .
As the service was free to my bike but unfortunately they are charging very high labour charges
So kindly look into the matter as soon as possible.
Thanks and regards...