Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2109
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2184
down
525

Phone:
Phone:
up
1001
down
255

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2109
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — bike sell late

 Milind Khanderao on Apr 11, 2018
Sir,
Maine kahi baar hero motocarp ki tollfree number par call kiya new passion pro 110 cc ke liye or unone meri query parvati showroom main bhi di lekin sir pichle 5 mahino se yeh silsila suru hai lekin mujhe hero ke showroom yani ke parvati showroom se koi call nhi aaya 6 april 2018 ko main sidhe showroom main gya cash main bike lene ko lekin waha par bhi mujhe sabhi ne koi jankari nhi di sir mujhe bik leni hai is liye maine aapki company coise ki lekin aapke company wale hume koi jankari dene ko tayyar nhi aisa kyu pata nhi or to or maine 3000 ru deposit bhi jama kr diya hai lekin showroom...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge 2018 mileage issue.

 kaushal garach on Apr 11, 2018
I am this mestero edge 26th january.
Next day morning i am try to start mestero it's not working. Also complain to raiya telephone exchange hero showroom rajkot.

First day my mileage is 52 than after service mileage is 30. No any changes.
Continue same problem face.

Your ompany gives mileage for 65 per liter as discussed with company sales man.
But now it's getting 30 kms per liter....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — company unable to solve new vehicle issue

 ashokpatel1971 on Apr 10, 2018
I am ashok patel, i have purchased pleasure vehicle from shree balaji motors, surat on 28/03/2018.
On 31/03/2018 i went to company showroom with my complain that my vehicle is getting raised and without giving accelerator, vehicle gets accelerated itself and i asked for company to solve then he took the vehicle and said your problem is solved but again today 10/04/2018 the same problem occurred again. Today i was lucky that i was going to meet with an accident due to this auto acceleration but somehow i controlled it, i am unable to drive the vehicle.
So if company cannot solve the...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service & parts

 Govind Dangi on Apr 10, 2018
To whomsoever it may concern

I am govind dangi, i have purchased passion pro rj27 bf5072 from royal motor company (P) ltd udaipur 313001 on 10 may 2017. Since then my front wheel is wovelling and back wheel alignment disturb and shocker problem and break problem after 2 service and head light is off i had informed the same to royal motor company and after inspection they told me that we don’t take the responsibility of lights. Then they asked me to go to the extra charge give approx. I called up discussed the problem with him but he said you should come on after 15 april this time...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike ingenue is very sound

 Subhkesh Yadav on Apr 10, 2018
Dear sir

I will perchej bike is uppal moter sec 10 noida before 10 months my ranging is 9400 so bike ingane is not load and very sound in bike so plz ripleace bike ingane i will go service canter so comment to be employee again to again so plz confirm me and my near agency aman hero so plz provide all parts aman hero vijay nagar by pass my bike no is
Up16bp2878
Sumkesh
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet

 Jayant Sahal on Apr 10, 2018
I bought your viechle hero duet in 23/06/17.
From first day it was creating trouble to me. I visited so many times the workshop and showroom but problem can't resolve.
After 10 month of mental harrassment i am going to do some serious action against you people.
Even that never meet me the service engineer from past 10 months.
And you want to say that you have customer satisfaction guaranteed.

I am waiting for your reply.

Jayant sahal
Gj10 cm 6962...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — about the harsh behaviour of salesman

 vishal rudkiwal on Apr 9, 2018
I have visit showroom at 7:45 pm. I told to salesman that i want to buy a scooter in exchange of mine scooter. So he told me ok you can bring money. Then i will give u within half an hour. Then i bring money from home and suddenly he just risen the price of scooter. And he said i will not give you scooter you will come tommorrow. Then he misbehaved with us....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding of useless service

 Aman9045 on Apr 8, 2018
Hi
I owned a splender i smart 110 (Up83 ak 2366) and have done follow-up servicing only in authorized hero service center in firozabad. It's unfortunate to state that, i'm thoroughly dissatisfied with the paid service. I want to servicing my vehicle but every time absolutely useless. I visited 4 time hero service center but they did not solve my bike problem at venus automobile kotla chungi bye pass road firozabad uttar pradesh, since then i have visited four times to the service center to rectify the reason for not proper servicing. So it is highly regretful, that even a authorized service...
Complaint comments  Read comments [1]Complaint category Products & Services

Hero Motocorp — splendor +

 naresh pallapu on Apr 7, 2018
I, naresh pallapu owner of SPLENDOR + (SELF- DRUM-CAST) bearing vehicle number AP05DX2749. I purchased above mentioned vehicle on 21/04/2017 at SRILAKSHMI SRINIVASA AUTOMOBILES PLTD, ANAKAPALLI-531001.

Even though my bike was done with periodical service from hero motocorp authorized service centers (ABHAYA AUTOMOBILES, ANNAVARAM-533406) Recently my bike shifting liver was struck. i'm very unhappy with the service providing by your authorized service centers.

my bike gear box was damaged with in one year of bike purchase.

so kindly repair my bike and...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge

 sathishcsk on Apr 6, 2018
I bought Hero Maestro Edge on 4-Mar-18 in Muthuraja Motors@Palani. There is an starting issue within a week and raised compliant to same branch. They came and changed battery and said that there won't be any issue hereafter. The same starting issue araises within a week time and the same sales manager said that test drive vehicle battery was installed instead of new one.(They cheated customer). Sales manger and supervisor has come and did some magic and changed battery again and gave the same assurance. Again. the starting problem has come again and i have called to compliant. This time Supervisor...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — head light bright not working

 vishnu raj k on Apr 6, 2018
My hero glammour vehicles head light (Bright) has not been working since after second service. Inspite of several complaints registerd with the service center (Standard motors pathippalam p. P road, perumbavoor, dealer number [protected]) this has been no actions taken to rectify my complaint from the dealers inspite of several requests. Kindly please do the needful to rectify the problem of my vehicles

Yours faithfully
Vishnu raj
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bad after sale service

 gibinalias on Apr 5, 2018
Sir,

I purchased hero make maestro edge scooter for my father on 06/11/2017, but unluckily after one week of usage some sever complaints occurs. Some of them are,

1) ignition key cylinder gets ejected from the assembly while starting/stopping.
2) keys are not detected (Engine immobilizer problem). Hence unable to start
The vehicle some times.
3) some times vehicle doesn't self starts, only cranking.

Due to the above mentioned problems my newly owned scooter is on road several times. Hence can't reach my destination at correct...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — nobody give proper response

 Syed Rasheed Ali on Apr 5, 2018
Yesterday i have put a complain again my hero ismart bike but nobody give proper response my complain ticket number is[protected]
My complain is i have purchase a hero ismart bike from Modi motor secunderabad on 10 Oct 2016 and i service my bike at prestige hero servicing center (Bahadurpura) i told lot of time to technician about my bike issue like self start problem & lot of voice coming in my bike engine so the technician is told this problem is coming in lot of ismart bike so our company is response about this and we call you to change bike kit but he is not given any response from...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding fuel meter

 Mby85 on Apr 4, 2018
We have purchased mestro edge on dated 27/09/2017, chasis no. 23139, engine no. 22291 from karan automobiles[protected] scooter no, is hr25g5527 i have been facing fuel meter problem from the very first day (27/09/17). When oil has been finished in the tank but fuel meter reading shows that it has oil. I have showed this problem so many times in agency (Karan automobiles). Their mechanic just solve my problem on temporary basis. Fuel meter has been replaced on dated 28/03/2018 but the problem remain same. Fuel meter indicates that have oil in tank, but oil tank is empty. I am writing here that...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — about behavior

 sibuna on Apr 4, 2018
Try to teach behaviour to your service center's head. They only know how to collect money from coustmer by different way such as by making good life card & by making free servicing card. But they totally do not know how to provide service to coustmer. Their bahavior is totally bad
This incident was done in "bharat motoers servicing center" mancheswer, bhubaneswer...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — reminder: email regarding

 Mohd. Naseem Khan on Apr 4, 2018
My name is mohd. Naseem, i got finance passion pro bike, no. Dl 13 su 8068 from himgiri showroom, loni road, delhi-110093 on november 4, 2017 by hero finances. Problem is that last three emis did not make ecs, every time informed me that there is some technical problem, so, your emi of this month could not ecs while my account is funded. Due to this your customer care call me again and again and harass me to pay emi in cash or something else.in spite of my request, they do not try to solve the emi presentation problem as said above. I also request on your customer care to give me account statement...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — faulty petrol lock

 asayman on Apr 3, 2018
I have purchased duet in the m/o - march/2017. I am facing a lot of problem during lock of fuel tank.

My scooter has provided 3 free services in different work shop but there have done temprory solution.

Today also i faced same problem and my fuel tank is remain open until i will go workshop for repairing it. Again i will get temprory solution at work shop.

I need permanant solution, so that i will be trouble free riding.

Looking towards your urgent support and permanent solution....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — my brand new splendor + have engine issue & your service centre not solved

 manoj45450 on Apr 3, 2018
I take my bike in perfect auto services at perfect house gondal road rajkot for service issue in engine my bike have problem that when bike runing its not run smoothly & i give him for that problem more than 3 times a7 thay not gave me satisfied answer or solution so i give you my last job sheet no.[protected]rjc[protected]

Please give me proper solution of my problem fast & give me replay as soon as possible

Thank you

Vishal gohel
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro 110 is not working properly

 Sumit singh rathor on Apr 3, 2018
My name is sumit singh rathor. The reason for being here is that i have just bought a new bike hero passion pro 110 on 23 march 2018, it run only 146 km. As i said that i have just bought a new one so that there should be no problem into it, but i am facing lots of problem through this like 1. The pickup of this bike is very bad,
2. It creates sounds while changing the gare, i could hardly change the gare its veri tight sometime.
3. The speedometer is not working, and when i talk to the person of that showroom he was a mechanic he said that you have to buy a wire of speedometer because...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike handle issue

 Aggarwal mohan on Apr 2, 2018
Hi team,

I made service my bike, before the service my bike handle was working properly but after service my bike handle was unbalance so i came back to service centre they sd every thing is good but i was sd it is not balance they started argument with me i went to mr n k singh (Manager) he did not support us. Plz help me and take action as soon as possible. It is my first experience and my first experience is very poor....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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