Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2465
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2765
down
666

Phone:
Phone:
up
1332
down
343

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2465
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — rude behaviour of the staff and late services

 Bharti Nigam on Oct 9, 2018
The hero services centre in sagar m. P i got the worst treatment. Over there firstly some of the staff member talk very rudely and are using very accused language towards us. By saying it's your fault that you came late and you didn't tell us the things but in fact i have given them very specific instructions and plus my vehicle was there at the centre for two whole days...
Complaint comments  Read comments [2]Complaint category Department Stores

Hero Motocorp — motorcycle damaged due to irresponsible and poor knowledge of service center

 Siva Kumar Chidam on Oct 9, 2018
I have given my karizma vehicle to phoneix motocorp, madhapur, hyderabad for engine noise complaint, they have asked me to change bore kit and several other things which made me shell 6000 rs from my pocket after warranty coverage. And then they disassembled things they missed air screw and have not properly done the fittings, now i have gone engine oil leakage problems, i have been approaching them several times and every time they show irresponsible behavior...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — average down after service

 Somaniy on Oct 9, 2018
I own a hero maestro edge black colour.
I m from jodhpur. I have given my hero maestro edge on paid service... Before that i have an average of 42 km/ltrs. And when giving it they tell me that air filter have to be changed...
They change the air filter... I think after changing it average should be improved but my average has gone down to 25 km/ltrs... Which is very low...
Now when i again go to the service centre they listen to my problem and tell me come tomorrow... This is the answer from the last 3 days... I ask them to please show me the air filter which they put in my...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — excess of smoke exhaust from the silencer and the starting trouble.

 s.arokiasamy on Oct 9, 2018
Dear sir,
I am dr. S. Arokiasamy residency in sathipattu, panruti, and cuddalore (Dt).
The vehicle owned by me, the pleasure scooter bearing the register no: tn 31 ab 2031 was bought from your authorized dealer tkr motors, panruti on 20 sep 2014.
As early as my first service immediately after the purchase, the vehicle had problems excess of smoke exhaust from the silencer and the starting trouble. When asked they said it would be either fixed or reduced after the free and pay services.
Nothing has been done so far since my last complaint, nearly four years after the...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — about hero duet servicing at super auto, tarakeshwar, hooghly, w. b

 Mousuya BeraBag on Oct 9, 2018
I've serviced my hero duet two times at super auto tarakeshwar. Every time only washing has done properly but problem in bike is still. My home distance is 13kms from servicing point. Have i any value of time and cost of petrol? Breakshoe is to much tight after servicing. The bike sound like flute and vibrated during running. I said these problems before service but no result. My bike is less than 2 yrs old. Buying date is 30/12/2018. I need the proper steps....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I will complain about your service centre

 Prakash Shilpi Agarwal on Oct 9, 2018
Dosto phusro k shree ketan enterprises me apni vehicle ko kabhi servicing me na de maine 3 oct ko apna vehicle starting problem k karan jama kia kafi paresan karne ke baad jaise taise gadi repair karke 1698 ka bill. Mujhe dia kal sham 5 baje gaadi delivered kia gaya jab mai ghar jaa raha tha to gaadi me jagah jagah k nut gayab the jissse gadi me puri awaz or mujhe gadi chalane me kaafi dikkato hui or meri problem starting ki wo bhi door nai hui so frnd ketan enterprises se bach k rahe ye servicing k naam par lootte hai or kuch nai sub dealer of hindustan automobile chas bokaro jharkhand...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — about unsatisfied service provided by bharat motors mancheswar bbsr odisha

 PMJ PRODUCTION on Oct 8, 2018
Lodging a complain about unsatisfied service provided by bharat motors...
Sir, i am facing mileage problem in my hero glamour bike so i go to short out my problem but the serviceman unnesessary waste my valuable times can't shortout my problems, i give appropriate amount for this service but receive unsatisfied service from him so i am requesting you to consider my problems and shortout my broblems as soon as possible...

Prashant kumar malik
Bhubaneswar...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — hero passion pro 110 cc

 Upendar.palthaya on Oct 7, 2018
Sir
I purchased a hero passion pro 110cc on 26 june 2018. After 30 days i observed a lot of sound from engine. When i go at a speed 50 kmph. Is this the type of bikes that you are selling to poor people like me. I have borrowed the money from others to purchase the bike but after purchase i'm getting lots of problems with your product. So i don't want these. Please take back your bike.....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — parts not available

 Illıllı Chinmoy Illıllı on Oct 6, 2018
I am chinmoy samanta. My vehile mastro. Engine no:jf32sscgj00701, my vehile was brake down in highway. I will be going to near about local garage. I want to search vehile parts (Fork sub assy) many dealer. This parts not available for any dealers. So kindly request please avi able very qwik and contact to me. Mobile no [protected]. My near about dealer howrah district....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — about bad quality products used by hero motor vehicles

 Indrajeet nama on Oct 6, 2018
I purchased hero splendour pro last year to present a birthday gift for my brother.
But he is very much puzzled by the bike because tyre quality of bike is very poor and result of he repaired his tyre 30 times and purchase new tube 5-6 times and result of i replaced this one with new mrf tyre
I complaining hero to use this poorly bad quality tyre like metro tyre. It is very risk to life and i am also saying 90% of accidents in new hero bikes, selection of local tyre is responsible.
I try myself to avoid purchasing hero bikes in future and also to my relatives...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp

 dk_sify on Oct 5, 2018
महोदय मैं ध्रुव कौशिक आज दिनक[protected] को अपनी बाइक श्री यश सर्विस सेंटर सूरजपुर ग्रेटर नॉएडा गौतम बुद्ध नगर पर सर्विस के लिए लेकर गया जहाँ पर मुझे दोपहर 2:30 pm का समय दिया गया सर्विस पूरी होने का जब मैं बाइक लेने गया तो सर्विस नहीं हुई थी मुझे...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — 2 times visit product not available in agency

 Bindal Robin on Oct 5, 2018
Dear team,

I have visited 2 times in auto link agency sohna-122103 they told me they donot have indicator switch available. My indicators not working due to switch issue. If in this case if any misshappning happen who will be responsible. And the behaviour of staff in this agency is rude. Mr ombir has done misbehave with me

Krishan kumar

Hr-5-d-1670...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — miss behave with the coustomer!!

 amit 789 on Oct 5, 2018
Mr. Chandan singh, working at sai moter of hero agency,

M/s. Sai motorssai motors
Mubarakpur sathiyaon road
Azamgarh-276404 (U. P).
Mob no:[protected].

It, s behaviour is very bad, almost he tells false. His works do not satisfactory wrong parts replaced by him. He always replies wrong information & miss behave to the customer please take necessary action against him....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — poor service and overcharging

 Hirdesh Kumar Singh on Oct 4, 2018
Dear team hero,
I had given my passion pro for servicing on 22nd september 2018 at m/s cross wheels hero, moradabad. The bike was not accelerating and there was also problem of oil leakage. Besides this some other small repairs were to be carried out. On same day in the evening i received a call from company that there is issue in engine and half overhaul of engine is required. Relying on that i gave my consent for the same. Next day i went to there for taking my bike. Upon scrutinising the bill of rs. 3282/-. I found that service charges of full engine overhaul were charged. Upon complaining...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — february 2018 to till date many problems issue in my motorcycle

 Salim ram verma on Oct 4, 2018
Sir mari bike no - dl9sbm3555 hai. Mare bike me february 2018 se engine me problem hai lakin show room wale aaj tak solve nahi kar pa rahe hai. Bar -2 aane ke bad bhi abhi tak koi solutions nahi hua hai. Mera latest complaint no[protected] hai. Please iska solutions jald se jaldi karwaye. My mobile no is -[protected]. Engine pura kharab hai usko change karwakar new bike provide karwata jai....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — parts availability

 Prembabu Karigar on Oct 4, 2018
I have hero passion pro 110 cc bike, sum parts have damaged in an accident, i requested those parts on 25/06/2018 at the hero show room at v. K motors bagalkot cross vijaypur karnataka where i bought my bike. All the time they have been saying that the concert person is out of station or company supplier is not responding. I call them 2 to 3 times in a week but they are giving me the same reason, i requested you to solve my problem....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding registration my glamour motorbike

 Arunkr@ on Oct 3, 2018
सर,
मैं अरुण कुमार उषा मोटर्स पुर्णिया से हीरो ग्लैमर मोटर बाइक दिनांक 07/12/17को नगद भुगतान कर खरीदा था। लेकिन मुझे अब तक रजिस्ट्रेशन नंबर प्राप्त नही हुआ मैंने कई बार एजेंसी में संपर्क किया लेकिन मुझे अब तक रजिस्ट्रेशन नंबर नही मिल...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complaining for not attending customer

 Jerry Ahlu Walia on Oct 2, 2018
Hello sir m name is robin walia i m owner of hero zmr.. I have buyed this bike in 2013
But d. V automobile dealer hoshiarpur, punjab.
With their mistake they have changed my rc: colour black where my bike colour is cherry to i m facing a problem against selling it. They have just made foolish excuse nothing else.
Pls contact me as soon as
Or i have to some legal action against dealer...
Complaint comments  Read comments [1]Complaint category Products & Services

Hero Motocorp — motorcycle starting problem

 Gutta Tirumala Chowdary on Oct 2, 2018
Hi All,

I've purchased Hero splendor plus new bike at Nidhi Motors, Bangalore on 20th September 2018. I'm facing starting problem, and I've informed and given for service still the problem was not resolved. Really I'm feeling a shame to say it's new bike. And also every morning I have to do exercise with that to start. It's really horrible on every day.

Regards,
Tirumala Chowdary
tirumalachowdary21@gmail.com...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero motocorp dealers not need, a customer satisfaction its need targets and money

 Jinaraja jambukumar on Oct 1, 2018
Sir, I Purchase a Hero Passion 110CC on 20.09.2018 form H M Motors, Porur, Chennai - 600 101, Ph: +[protected]Dealer by Hero MotoCorp), i paid a payment on 06.09.2018 Rs. 11818/-, the second and final payment paid on 15.09.2018 Rs. 54552.18

Mr. Senthil kumar (Sales Man, Ph: +[protected] was handled to me, he promised to delivery on 18.09.2018 with Registration number (RC 15 to 30 days to delivery) but he is delivery on 20.09.2018 only with out Registration number. He promised to give a number tomorrow, but sill now am not get the registration number and i paid all my payments...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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