Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1901
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1807
down
464

Phone:
Phone:
up
792
down
222

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1901
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (279)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — back side wheel align problem

 rajkumarsharma2k5 on Jan 15, 2018
Since 6month my hero honda passion bike back wheel align is not properly. I have checked by near hero service center and as desired change the tyre, breakshoe, chaingespocket, bearing, sockuband also front side tyre and many more but still problem not solve so how could u help me. And suggest how to repair this. Regards, rajkumarsharma1@lupin.com sharna, mob. [protected]...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet not running smoothly

 Sunehra Singh on Jan 14, 2018
I purchased hero duet in feb 2017 from aan automile agency kuwadwa road rajkot. From the 1st day vehicle is not running smoothly have some fraction in internal parts also no instant pickup. I complaint in agency on the same day but agency personals misguided me and said that the defect will automatically removed after. Running of vehicle about 3000kms.
As on date my duet have run more than 7900 kms but problem still exists.
Agency is not listening my problem despite repeated requests and not solving my problem. Moreover agency sold me old model of november 2017 while i purchased in...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service unsatisfied

 Stanly siva on Jan 14, 2018
Respected sir/ madam
I am sivaraman from trichy. I have bought hero motocorp (Formerly hero honda) passion pro drs ccr month & year is 4/2013 it is passion pro self start from radu and radu hero, beema nagar near court trichy, tamilnadu. But they give form 23 indimate to maker's class is passion pro kick cast how it is possible. I have indimate to them many times they have not responsible.
Another one,
My wife bought maestro deluxe bs iii from karur district in 6/2015. I am give vehicle paid service to radu and radu hero in trichy district in tamilnadu. Date[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — chain set replace

 Up14CX6791 on Jan 14, 2018
Hi i have bought a new splender pro may 2016 and when i goservice centre for 3rd service then i m facing my vehicle chain set make a noise. When i go some time later to service centre and service advisor told me chain set is not well change the chain set so i m asking a hero motors co. The vehicle chain set which time to perform and which kilometers to ride with this new chain set
Kindly call me aur mail me regarding this other wise i m mail to hero ceo north region.
Sachin kumar
[protected]
Vehicle no. Up14cx6791...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — handling and alignment problem

 lovenishtaneha on Jan 13, 2018
I purchased your hero seplendor+ on dated 13/10/2017 but from very first day there is problem of handle. It falls downword to the left side when i ride the bike. I visited ram auto service center in rajpura 5 to 6 times in three months but they are not able to solve my problem. I am mentally harrased. I was likely to met with accident just due to your bike handle problem but save somehow. Your agency ram auto world, rajpura is not able to provide a satisfied solution. Kindly look into the matter and provide solution as soon as possible.

My contact number is:[protected]

Thanks...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — charging more amount than mrp rate

 Praveen Bommala's on Jan 13, 2018
Dear sir this is praveen, (Manoj) from telangana city: siddipet, near hyderabad. Today i was purchased clutch plates in your show room which is located at siddipet, (100 kms distance from hyderabad) it's name is master motors near:new bus stand. Actually it's rate as per mrp is rs.570/-rupees, and your show room management has collected 580 from me so kindly take necessary action upon them...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — fed up with maestro service

 rammykumar on Jan 12, 2018
Hello team, i brought hero maestro last year april - may from pashupati motor.in the month june - july i faced issue with that scooter, ignition and lights goes off. I call service station and took my scooter to them they always do some temporary fix and send it back this happened 4 time in past and now today same problem.
Arun tech mgr

Please chk...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike passion xpro - average issue

 sharmila mehta on Jan 11, 2018
I have purchased the said bike on 11th april 2016, model passion xpro
Regn. No. - rj27ba1530
Eng# - ja12abggb10377
Vin - mblja12aeggc00117

From beginning from 1st service i am complaining about the bike average. At the time of purchasing i have been told that bike average will be 74 km. Per litre.
But bike is giving average below 50 km. Per litre. I raised this issue with service centre, udaipur (Raj.) [royal motors] every time whenever i went for bike service.
But everytime they assured me that we are setting the average and it will be ok now....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — delay in service and parts change assurity

 Abhishekspr on Jan 10, 2018
Dear Hero,
As I am Abhisek Verma and I am very disappointed with the not proper response of Service centre manager and services of Hero. As my vehicle RC no. UP 65 BQ 2707 is submitted on Monday and claimed for the parts on last 29th Dec. 2017 and parts have come on 3rd Jan 2018 in Service centre. But for the service purpose I am running by Friday 5th Jan to till date 10th Jan. But still I didn't get solutions and finally the are telling in the evening after wasting my time from 11 Am to 4 Pm, just come on 12th Jan you will get your bike ready. So my question is that why the are not working...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — average. (ismart)

 Mahesh Mete on Jan 10, 2018
मी महेश अशोक मेटे राहणार चाकण, ता. खेड, जि. पुणे ४१०५०१.
मी तुमच्या कंपनीची स्प्लेंडर i smart ही गाडी घेऊन १८ महिने झाले. गाडी घेताना मला सांगितले होते की, गाडीचे average १०३ आहे. गाडी घेतल्यापासून आत्तापर्यंत गाडीने मला ४५ च्या पुढे average दिले...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding registration number

 ajit singh indore on Jan 10, 2018
I purchased a HERO Passion Pro on 01/11/2017 for my branch by the name of 'CAN FIN HOMES LTD' from one of your distributor here in Indore named V N Motors. I paid the full amount at same day by the DD of Rs 61518/- in f/o V N Motors.
Now its been more than two months & i have not received the registration number yet. Every time i call to V N Motors they say that you did not buy the vehicle from us, You purchased the vehicle from Atharv Automobile, hence we can not process for RTO registration.

I took the delivery from V N Motors & I given the DD in f/o V N Motors & my DD got...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine complaint

 rajesh dhkeriya on Jan 10, 2018
I own a Hero ismart (DL 7S CB 8155 and have done follow-up servicing only in authorized hero service centers in HIMGIRI AUTOMOBILES (P) LTD. A-19 JHILMIL IND AREA G.T ROAD, DELHI EAST DELHI 110095 DELHI INDIA STATE CODE 7 It's unfortunate to state that, I'm thoroughly dissatisfied with the service which is being provided hero service centers, especially Branch

Each time when I give my vehicle for service, they just used to wash the vehicle and give it back to me. Two times, I had the horrible experience of vehicle Not giving mileage which recomended by you and it is giving 40/litre....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro scooty battery flat

 happyappu on Jan 10, 2018
This is for your information that i buy a maestro scooty on 16th of march 2017 and on and from last 3 month am trying to start but there was no any current and after trying half an hour the same not started. Then i went to the agency from where i buy & they helped me agency which is 50 kms to my residence. After many many request the engineer checks fault he was also unable to find the fault and in return he asked to visit main agency from where i buy the scooty for further check. Now the situation is that my place is almost 60 kms away from the agency and without start scooty it is not possible...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — sell start issue [Resolved]

 Drkomal on Jan 10, 2018
Sir im from sakri i purchase hero duet from navkar, dhule.. Since that i have sell start problem... I visited near show of sakri that is gaytri hero showroom i visited 6 time somw time thay say chargig problem some time they say battery problem. Once they say rectifier regulater problem... I did whatever they said but still sell start problem is continue.. I think they i dont understand the problem please reply me as early as possible... My mob no is [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — inconvenience from dealer

 Sohil Diwan on Jan 9, 2018
I bought hero duet in september from:- shivani motors naswadi, 391150. An since that time to this current date the dealer not given the 'rc book' and insurance policy and they didn't pay the road tax. Every day i call him and ask about it. But the responce was not satisfiying. There is the dealer responsibility to such think. But they don't do something about it....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — odometer stopped in 9999 km.

 shravan rawat on Jan 9, 2018
Dear sir/ma-am,

My self shravan singh rawat ward-50 shiv mandir ke pass kankarda bhonabay ajmer 305024

My reg no. Rj01. Gs.0006 / mblha10bbe9k00571
Mob - [protected]

Sir,
Regulare customer for hero hona to hero me purchased 15.10.2015 a hero splender pro classic motorcycle having its registration no rj01gs0006 from relen motors pvt ltd (Rajasthan) since the date of purchase this motercycle is having a problem of odometer stoped in 9999 km.. I handower my by bike in service center engineer chek my bike odometer and then he conform by himself....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — your poor service & staff... you are not able to provide single perfect service.

 ENJOYTHELEARNING on Jan 9, 2018
You have not potential (Aukaat) to provide essential services. My problem always not sortout. My scooty vibrates when i just applying race after starting... Yesterday it's 3rd service but my problem not sortout...
& they also add additional charge without confirmation with me
So what is this... New scooty hero brand... But reality is it is zero brand......
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — splendor ismart 110

 anshad p on Jan 8, 2018
Hello sir, i am mr, pookunju a. I purchased splendor i smart (Rg no:kl 02 ay3230, from amritha automobiles, kudikode, nedumonkav, kollam, ph no:[protected], which is a sub distributor of venad auto mobiles on 10|08|2016. On 18/12/2017 vehicle was admitted @ amritha because of gasket r crank case complaint. They charged 889.0 rs for this work (Including o-ring, oil seal). Compan assure warranty for this part. But they dont provide it. Theyhad hand over thevehicle "on 29/12/2017". Again the vehicle is complained (Oil leakage, clech cover complaint). Now i submitted my vehicle to them on 08/1/2017....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — service failure

 Makesh Yuvan on Jan 6, 2018
Hello sir, my hero maestro edge (Rg no: py01cm2197) serviced by hero service center for thavalakuppam, pondicherry. But service very poor, only cleaning the bike and my complaint was not corrected. And service taken is 02/12/2017 to 06/01/2018. So please action taken for service centre. And complaint raised to hero service centre, thavalakuppam, pondicherry....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine damaged with in 02 two month and 900 km of my glamor fi motor cycle

 singhthelion on Jan 6, 2018
I prasant kumar purchasing the glamor fi motor cycle on dated[protected] from prasant hero pvt. Ltd jalalabad distt shahajahanpur (U. P), my motor cycle engine damaged. It is insure by prasant hero pvt ltd, and my motor cycle stands on prasant hero pvt ltd with in 02 month, there is no response from agency. Agency honour says that there is no responsibility of our agency, you have to take your motor cycle to distt shahjahanpur (U. P) agency and behavior of this agency honor is very bad. So i have to request you that replace my motorcycle either i have to go to consumer court. Then you will responsible...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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