Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1892
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1794
down
462

Phone:
Phone:
up
784
down
220

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1892
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (279)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — hero maestro edge not started by self from purchase dtd. 3/11/2017

 shailendra 14 on Dec 21, 2017
Engine no. Jf33abhgk17441
Chasis no. Mbljfwo11hgk17848
Vx deep blue grey.

When i purchase above scooty from singla agency pul pehladpur
New delhi 110044. Starting problem in scooty, when i met concern
Person to agency, then tell me problem is solved after servicing. When i
Servicing the scooty, 4-5 days is ok. After 4-5 days again starting problm.

Please seriously look the matter.
Thanks & regds
Shailendra kumar sharma
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — spare parts not available for passion xpro model

 sk472451 on Dec 21, 2017
I have purchased my passion xpro two years back, now before complition of two years my rear break rod has been broken during driving vehicle. I have not seen before this to any other's vehicle. And during servicing of vehicle the showroom supervisors are not highlighting these points to customers.

Secondly i have visited 3-4 hero showrooms in pune, but this part is not readily available in showroom.

Request to replace the same and if possible put some stock at service centers....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike

 narayan purbiya on Dec 20, 2017
Dear sir, the bike has been purchased for almost six months. The bike has been lagged because i asked on the agency so she came to know. Bike purchase date :- 31.05.2017 bike number :- rj09 bs 9094
Complaint number: 514515
Hero motors pvt ltd.
Agency shree nakoda motors
Address.- behind bsnl office, highway road, kapasan - 312202

Plz see attach document
बाइक में हर जगह जंग लैग रहा है इसके बारे में एजेंसी पर बात करने पर एजेंसी ने अभी...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — her0-duet model

 kamal karthick on Dec 20, 2017
I was bought the your hero-duet model on last pongal. I was felt two things
Is major drawback for this model.
1. Over weight at pillion side and broad rear.
2. Major fault is fuel open at back and it is controlled by same key (On/off) that open
Part of the fuel is very difficult to handle of every customer. Also that fuel close
Lid spring is cut-off several time. 10 days back only i was changed new one.
I ask my service center is to change free of cost. But they said its manufacture mistake.
Not for us. So complaint to customer service. So kindly...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — duet scooty, very bad experience since purchase, unsatisfactory service provided upon complient

 Mir Abb on Dec 20, 2017
Dear sir / madam,
We had purchased duet scotty from the m/s saumik automobiles, jajpur road, odisha, 755014, on june - july 2016 and from day one it had lot of problems such as starting problem, stop at any time & unknown place upon running condition, excess fuel consumption and other electronic faults.
Before i had hero pleasure scotty of same hero company and my spouse used it for almost 5 years, it was a great pleasure & much comfortable.
I took on duet on exchange of pleasure but now this is giving us much hard time. She (Spouse) is using this vehicle to pick up and drop...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion xpro black colour bike black and gray visor not available in hero show room

 Upendra Lele on Dec 20, 2017
My hero passion x pro black grey colour visor and visor glass is damaged,
I searched in many show rooms but black grey colour visor not present.
Black colour is a common colour so in hero show room bike parts available any time.
But fact that no part available.
Please available of bike parts in show rooms.
Common bike colour like black colour parts not present in show room.
Please parts available, customers easily repair their bikes with all availability in show rooms....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — splendor ismart

 kaushal550055 on Dec 20, 2017
I purchased my bike last 6 months ago. There is sounds comes from engine. I resolved the same but problem not solved yet.
Right not self start not working.
I need to change the engine of my bike.
Kindly solve the the problem as soon as possible.
I saw this problem to service centre lot of time but problem not solved.
I need to solve this problem as soon as possible....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — very poor quality of i smart 110 bikes engine

 Modan Yunus on Dec 20, 2017
I purchase i smart 110 before 11 months...
After 3 months of purchase... Loudly noice comes in engine...
Service center not resolved my problem..

Very poor quality of this bike...
If i purchased any other 2nd hand bike.
It is working better than this bike..

I m dis appointed with hero... Brand...

Personally i advice to others.. Please do not buy this bike....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — bike color gets discolored

 raghav sachin on Dec 19, 2017
Dear sir,
it is to here by inform you that my bike's color gets discolored as my bike modal is 2014 bike details are as follows.
Super splendor (125 CC)
UP21AY6968 color- black
manufacturer- Hero motor.
I request the concerned to please look into the mater and help me out of this issue

regards
Sachin kumar
[protected]
sperry plast limited plot-3A udyog vihar, surajpur
Greater noida UP 201306...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — vehicle colour

 Kapil Chakravarthy on Dec 19, 2017
Hi
My name is ch. Kapeeshwarlu
Due to financial issues i delayed buying my dream bike. But finally the day has come so i was very much eager to own my bike and went to venkateshwara motors near narayanaguda hyderabad even i have many showrooms in between due to my blind trust i went there, the sales person named gopi i dont know why these people misguides the customer their only motive is to sell the bike. I asked him for passion pro i3s in silver black colour but gopi said sir there are only four colours available 1. Red black 2. Black red 3. Blue black. 4. Black grey. So i went...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — master hedge

 Fernandez Raj on Dec 19, 2017
Hi,

I bought hero mastero edge on nov 23, 2017 and it has starting trouble and stops while riding slowly; i have taken to service center 4 times within one month of purchase and even after that problem not solved. They are not ready to take back the vehicle.

This has increased my mental agony and don't know what to do. Thinking of filing legal petition. Please help me with the procedure.

Thanks,
Fernandez...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — unauthorised charges and incomplete services

 Dharmender Shukla on Dec 19, 2017
Sehgal service centre of mathura road faridabad provide not proper service as they changed oil and tight break and chain from outside only. They never open chain set or vichle for cleaning and other things clearly. They charged extra fee for all things and other labour charge for any part we buy for bike. Please solve that type of overcharging and careless services...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — your hero vehicles dealer sukhmani auto - annapurna road indore

 Sushil Lahoti on Dec 18, 2017
I am not pleased with your dealer sukhmani motor as they are selling your product like a roadside helmet seller. There is no proper attention on customer. Servicing of vehicle is very poor. No one is paying proper attention on servicing of vehicle.
If you wouldn't want to loose your fame plz. Take care for this type of dealer.

I have bought duet 1 month ago and it's happen with me during the 1st free service.

Dt. 16/12/2017...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — registration certificate

 Narender Bhargav on Dec 18, 2017
I'll have purchase a hero glamour on oct 1st 2017 today december 17 2017 still i don't have received rc your representative could not have me a satisfied answer
I'll have plane a new achiever from your singla auto but i'll have dropped my idea to see your service
It's a shame full to me for buying a hero from your singla hero noida extension branch

In future i don't think so for buying and references to otjers...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — reg damage of speedometers wire during servicing

 biplob ranjan on Dec 17, 2017
Hi i m biplob ranjan working in govt. Dept lives in hazaribag jharkhand my mastero scooty no jh 02 ag 6155. The speedometers wire has damage during servicing but the manager / service center hazaribag jharkhand said that he is not responsible for damaged even the speedometers wire was in good condition before reaching service center in the morning.
Therefore i kindly request you to solve my problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 mukesh911 on Dec 17, 2017
Hi my name is mukesh yadav and i have hero splender plus buying on 25 dec. 2015 from lamba motors in rajasthan jaipur district in bagru bike number is rj 14 xd 8439 i completed services done from hero authorized service center in jaipur time to time with give paid service after then his service center machine tolled me that your bike is have some problem like engine but his service center owner not treated my bike problem so please help me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — glamour parts falling on road

 Havinash on Dec 16, 2017
I am purchased my glamour bike in 2016 december nearly one year over now my bike all parts are falling on road one by one i am informed to showroom 3times nd i am complained in hero app also but not solved my problem but showroom was closed my complaints without solving my problem showroom service supervisor only saying not only ur bike glamour manufacturing is not have good i can complaint to head office what can i do now my no [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — irritated you service

 Ritesh Halde on Dec 13, 2017
Dear sir,
I bought it here, dt. 25, full payment 25/11/2017
I bought a bike from you. Still, i did not get his (Mh04number, even with full cash, do not give me some complimentary items like helmet sit cover etc...
My friends told me that the hero was not a very good organization, but i believed in hero, that was a mistake, please take my car and pay back.

Thanks
Regards
Ritesh halde
Halderitesh@gmail.com
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — pending complaint since 1 year

 savio_163 on Dec 13, 2017
My brand new bike had repairs within a year at present the bike is still lying in the show room past 10 days and above and the company service representative are not bothered for customer
request all readers to not purchase HERO bike for its pathetic services and defective bikes
The bike has been under continuous repairs within a year of purchase immages, job card, videos all required proof are attached, GUYS ITS JUST THE NAME HERO BUT SERVICE 0
Even after continuous mail, tweets on hero site, and complaints on consumer the company service representative are shameless,
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Ismart bike

 Vyas Jignesh Kisohrbhai on Dec 13, 2017
I purchge new bike i smart in 21/01/2016.. Bike number gj13 ss 9647

Engine number ha12emgha06634

And chassis number mblha12acgha06597

This bike i use only one person i last 3 month my i smart bike miter in voise noise very very high so i ask my local dealar in show room in my

Bike paid service in 03/11/2017 this date i bike oil change and padi service and ask this issue but not saticfied ans me..

So last five day this miter voice very very high i bike ride ma head very very truble so i yesterday visit this isssue and...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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