Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2598
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2923
down
697

Phone:
Phone:
up
1418
down
363

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2598
Pending
0
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (413)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — quality and performance problem

 yaseen musani on Dec 8, 2018
My self yaseen musani (+91 [protected]) i have bought new bike on 4/12/2018. Super splender from ranjeet motor thane (Mumbai), this bike has so many problem like... Engine problem, vibration problem, randomly gear get hang it doesn't move in any direction up-down,

When visit to show room they asked it will be clear in first service, let me know why...??? If i bought a new bike than why should i go for first service, it should be perform well at initial condition, if is it perform well after service that means company dispatch the bike to show room without qc, testing, observation,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — very low mileage of my new scooter

 guptaho on Dec 7, 2018
I have purchased Hero Maestro Edge Scooter on 30.06.2017. I am taking all services of scooter timely. But my scooter is giving very low mileage. I have complaint many times to service center in this regard but the result is not positive yet. My scooter is giving mileage of around 35 KMPL only whereas it should be around 45-50KMPL. I am loosing my hard earned money in petrol expense....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — many cracks in chassis no- mblha10bffhk00900 & engine no-ha10erfhj97174

 Mishra Avdhesh on Dec 5, 2018
R/s,
I, avdhesh mishra s/o hari saran mishra r/o moh. Lala teli ki bajariya, tehsil - sadar, dist - shahjahanpur.
I would like to inform you that purchase one bike on 20- oct-2015 whose chassis no-mblha10bffhk00900 and engine no-ha10erfhj97174 in this bike engineer found the cracks in chassis in nov-2018 at darshan hero, roza shahjahanpur-242001

Sir, these crack find the first open the sheet of bike at service time in month of nov-2018.
Kindly, take the necessary action for claim on urgent basis.
Thanking you

Avdhesh mishra
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service related complaint [Resolved]

 Ram1968 on Dec 4, 2018
I have purchased one scooter Maestro Rdge invoice # 10935bj17s 2633 date 26/10/2017 from authorised dealer j. S four wheel motors pvt Ltd. ALWAR RAJASTHAN
But after 3 month, I faced PROBLEM related to bettery, it was automatically discharge day by day. As per your worker Either the charging system of battery was not properly working or current leakage.
After that again 2nd time I faced same issue in revert The manager of the work shop said to me, the bulb of the scooty in the toll box (under the seat) was continued turn on, at the time of switch off position.
And assure me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complaining about bike

 Harendra Tomar on Dec 4, 2018
Sir /mam,

I had purchased a bike splendor+ i3s (Dl 5s bb 5295) on 6th july 2017 from himgiri hero showroom (Durga puri).
Unfortunately, it bike fully disposal. It is not work properly. Then, i show it on your service centre many times. But, no improvement in this bike.
So, i requested to you please repair or replace it. Otherwise i have last option to go to court for complaint.
Harendra tomar
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding varenyam motors staff misbehave and try to make me fool

 ER Ayush Chaurasia on Dec 3, 2018
Today i have purchase a hero duet from varenyam motors firslty they all was trying to fool me or confuse me when i asked everything in detail so they all was doing misbehave with me and the accessories of my duet is not original it local which is easily present in market when i called to cancle my deal they said we can't refund your money you can go....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — extracting unauthorised money from customer and misbehaving

 CONSUMER ADVICE CENTER on Dec 3, 2018
I have a victim of extraction of unauthorised money from your showroom in Fire Station Square, Bhubaneswar. On 16th November 2018 I purchased a HERO DESTINE 125 on dire ct payment. I paid an amount of Rs. 71, 775/- towards the cost of vehicle, insurance and registration fees as per their instruction. But on checking the amount on break up wise of individual items I found the total to be Rs.70, 057/-(Vehicle -60, 000/-, Insurance -6089/- and Registration -3968/-) which is Rs.1718/- less than the amount I already paid. On finding the difference I went to the showroom on 19th November 2018 and asked...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Hero Motocorp — refund claim amount

 Amvick on Dec 2, 2018
Hi team,
I am amulya singh owner of honda activate 4g (Up 14 dk 5963). I purchased my scooty from sangam. Honda in a-23/6, site 4, link road near mohan nagar flyover, sahibabad, ghaziabad, uttar pradesh 201010.
In a month of april i left my scooty for claim as it is accidental. A person work there named ramesh said he will left my scooty at home. When he left my scooty he taken 4500₹ cash from me as for the bill as i ask him to take online, but he said i didn't use it. Please give me cash.
I said ok. As in between all that i didn't get any mail, call, message from surveyer...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — insurance claim and rto

 Sarfaraj12 on Dec 1, 2018
I have bought bike from godhra rajai motors in september 2018.. But still rto passing pending and number plate also pending.. I have called many times to showroom but giving proper answer and asking me that u will get call and msg.. But 3 months done still no msg and called regarding this..

Now in 2 nd october my bike got accident and my bike is in show room.. For claim i have take many times follow up but no response from showroom as well tata aig department.. Pls explain me i have bought my bike on cash now this is the benefits for purchase bike through cash..

Chasis:...
Complaint comments  Read comments [4]Complaint category Insurance

Hero Motocorp — bike ka number and rc not brought yet

 mohd. jamal on Nov 30, 2018
3\11/2018 ko sunil auto station road lucknow se super splender engine no. Ja06ehj9f17583 chassis no. Mbljar168j9f17183 kharida tha par hme usk no. And papers abhi tak nhi mila hai ham kai bar sunil auto gai par unlogo ne koi shi jawab nhi diya or kal ana parso ana khty rhty hai par ye shi shi kbhi nhi btaty k hme pappers and bike no. Kab milega hme kai baar traffic police is wjh se rok ke rs 800 bhi le chuki hai kya ye shi hai hm kab tk apni khud ki kharidi hui bike na chalai aap iska jawab dijiye bdi maharbani hogi....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero company service center

 mauryaaeoo on Nov 30, 2018
Sir my bike is in workshop for 1 week today, my bike was accident claim after surveying today, it has gone up to 4 days and we are demanding time by telling them that it will take 3 to 4 days, the people who are on the good post inside this workshop are so lousy that they do not talk to the customer well no one wants to take responsibility for any kind the luggage is not a big problem, it's a head light. Today our car is parked in a workshop that is over a week. Never work in this workshop, the good life card that is made can not be used anytime (Paytm and phone-pay) we had to get the bike out for...
Complaint comments  Read comments Complaint category Passport Services

Hero Motocorp — mileage and service problem

 Ganesh Durairaj on Nov 30, 2018
I am ganesh. I brought splendor ismart bike from sarathy motors redhills, chennai in march 2016. I have complained my times that mileage is getting only 50 kms for my bike in all the free service done. But every they said we have checked the mileage. Even in free service i was charged more than rs.1000 every time.

Service is very poor, last month i paid rs.2000 for service to sarathy motors for my bike. But they didn't check problem as back tyre is scratching something while riding bike. I specifically told them to check. Even though i said twice, still problem was not at delivery...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — miss behavior of service manager

 md.abdul hamimid on Nov 30, 2018
I am a consumer of your hero showroom manikchak, malda, west bengal brunch. I purchased hero glamour fi on[protected] from hossain automobile. And as per rooting service i went to service center and ask for first service. They received my bike and i told them that for personal reasons i will receive the bike after seven days they say "ok" but when went to receive my bike they told that service manager accident my bike. And they ask my all papers for insurance claim. I gave them all papers. But after one and half months to till date i have not received my bike. When i asking for bike they told one...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero I smart lot of complain

 Rocky Miyavara on Nov 29, 2018
Hi
My bike hero splender i smart
I have purchased last five month.
Your supplier dealer in nikol naroda at shukan char rasta, opposite janseva karyalay.
My three time service your dealer
I have complete fuil oil change per services
My bike starting volume to high.
Bike average is 45 per k. M.
In city.
Battery no work than six month.
Starting problems per day
No manage your dealer support
And their staff and services department.

I have change new bike...

Dipak miyavara
[protected]...
Complaint comments  Read comments Complaint category Car Service Centers

Hero Motocorp — gearbox, engine noise, mirror adjustment, handle angle,

 BasantSharma on Nov 28, 2018
Dear sir/ madam,
Super splendor 2018 i3s modal purchase, but in the motorcycle, there is a great problem, you are requested to remove my bike problems.
Bike no - gj02 cr 3684
Problem details are-
1- gear box not properly work, 1st & 2nd gear veri hardly working
2.- engine noise & vibration their on after vehicle running mood
3.- right side mirror adjustment loos, i. Running position mirror left down.
4.- handle angle not ok. Handle down to right side...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — unfulfilled customer service

 Bhagathcool on Nov 27, 2018
I've been very dissatisfied with the service provided by one of Hero Motocorp's franchise in Kushalnagar, Kodagu, Karnataka. The name of the showroom/service center is M.S.M Automobiles. Hence, i decided to complain about it through the official complaints section of Hero Motocorp's website which would help us to resolve the complaint efficiently without bringing the name of the company in a public forum, but i couldn't do it. Because Hero Motocorp had not listed this particular franchise in it's site and you cannot make a complaint unless you select one of the franchises they list in their site....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — registration issue

 AKASH KALARTHI on Nov 27, 2018
I have bought bike on 26TH AUGUST 2018 from JAYDEEP AUTO DEALERSHIP MAKARPURA, VADODARA.
And from last 3 months i have been waiting for my number plate, still there is no response regarding my issue. and i had visited the dealership many times the people are not taking responsibilities, there is always delay in providing service. now they have told to come for my number plate on 3rd December 2018.
MY NAME-AKASH KALARTHI
MOB. - [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine oil leak due to nut was loose biker under warranty miscarrying complaint against pragati automobile

 BHAVAN SINGH on Nov 27, 2018
Hi,

Again complaint againts with service center due to service done without customer care no happy call no satishfactory from service canter on 11 nov give bike for service he did not propely service today when i comming to my office i saw whole engine oil fall down on road might be possible nut was loose oil waste due to technician fault i did pay extra charges to service center as demand when i told to him bike making extra sound doing like bullet.

Want to complaint againts service center who is the responsible for that my office located in okhla and who is pay again...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike document and rto bike number

 ankur kasar on Nov 25, 2018
I have bought bike on june 2017.
I have paid half amount via online payment and half amount via credit card.
He is not giving me any bike related document.
Insurance document and not register my bike with rto.
Didn't get bike number also.
I have raise complaint to hero motor customer care but no output.
Bike travel near about 10000 km.
Bike chassis no - mblhar085hhe36241
Bike is owned by ankur suresh kasar....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — some part of my bike change to cheats.

 Sunilsharma2356 on Nov 25, 2018
My bike was accidentally and i claimed this bike insurance, but before my bike claim some part was fine now it also got spoiled as if some parts of the brake wire handle and bike locks and i talked about it in snowy so they say that this part was not meant to change. Now tell me to change the part that is fine, but it is not ready to listen to me, and i complained about this there was no action of the branch manager of the company, yet tell me this also cheats on your team with the customer.

Regards,
Sunil
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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