Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
3201
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3633
down
877

Phone:
Phone:
up
1803
down
442

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
3201
Pending
0
Resolved
68
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — miss behave, under warranty faulty part not replacing, starting issue!

 [email protected] on Sep 22, 2019
Dear sir,
My name is mandu ram yadav i buyed a scooter maestro edge chassis no mbljfw012h4l27504 kms 2910.

I am facing staring trouble with my maestro edge scooter last 30 days. Many time i called up my nearest
Hero sub-dealer : sana motors, mohammadpur azamgarh varanasi.
Mob : [protected]
Sana motor is the sub-dealer of eastern distributors azamgarh

I got very bad experience with sana motors. Now my scooter is with sana motors. And he is saying i don't know what actually fault is this. Sana motors owner is very aggressive. His services...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero xpulse 200 - insurance claiming

 Ali TM on Sep 21, 2019
I'm Althameem, and I brought Xpulse 200. I'm happy to say your sales dept are having good people whereas your service dept is waste. I brought my bike on 19th Aug, and had an accident due to back brake jam, I got skided and hit a car on 3 Sep. I gave my bike for repairing and insurance claiming on 4 Sep, and had given all documents. Yet they haven't touched my bike, and haven't started the repair process as of today 21 Sep. All these days my bike was kept in an open area, and was affected by all the rains and harsh climatic conditions. I requested and warned them thrice to keep my bike atleast in...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — lot of problems coming new bike passion pro

 Rajamechdme on Sep 20, 2019
1) the engine automatically turns off while driving from 4 gear to third, second and first gear running condition this problem weekly 8 or 10 time coming. This problem complaint register on 22.07.19
2) there is a lot of noise when putting the gear
3) the speedometer not working
4) there is rust in some areas
Tn99 q3884
Mobile number : [protected]
Service center : kvs coimbatore...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — malfunction in splendor ismart + 110 (dsc)

 pratap si on Sep 19, 2019
Dear sir/madam,

This is with reference to the above said subject i had purchased a splendor ismart+110 (Dsc) by 21.06.2019 but yesterday the bike had been stopped on road suddenly and engine was going to off then today i am going to service center rk automobile near mansraovar park metro now the service center saying bike engine had been seized that is very ridiculous hero motor corp launched that kind of bike into the market which had been seized in to month not acceptable.

Regards
Pratap singh...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — self start issue because battery issue under 1 year

 [email protected] on Sep 18, 2019
My bike hf deluxe is not starting by self because baterry issue
And many baterry related issues.
And always having a lot of problems in my bike
I am not certified this company's bike and service is not provided godd.
And speare are not best quality products.
I maintain my bike always but clutch plate changing position creat in less than 1 year, and i am changed clutch plate.
So not good quality products...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — motorcycle

 [email protected] on Sep 18, 2019
I have a hero bike which i purchased at feb. 2019 month reg. number DL3SEF1846. on that time to till time i am facing problem in self start function. At any time it is shut down and we are help less in the middle of journey.
Four time i visit your hero service station and they was repaired and change the self start part.but still problem not short out.
Now I am tired for this. I have doing a job and i did not have enough time for again and again visit for this.
So, I requested to you. please replace it with new bike.

Regards,
Puran singh
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero bike engine breakdown

 tarunmcse on Sep 18, 2019
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Motorcycles & ScootersHero MotoCorp new hero passion pro engine dead
Hero Motocorp — new hero passion pro engine dead

1 Review
Kolata thakurpukur, Kolkata,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine breakdown [Resolved]

 tarunmcse on Sep 18, 2019
I purchase passion pro i3s model bs4 bike purchase dated 9.5.2019. But this bike always shows disturbing me for starting problem, auto stop running time etc for riding. After this today 17.9.2019 automatic breakdown on road with my baby at time of riding. How can i do at present. Please solve my issue. My ph no is [protected] kolkata. Purchase from balaji motor, thakurpukur. Wb24au 7466...
Complaint comments  Read comments [6]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint regarding service

 pinkuuppcl on Sep 18, 2019
I was service my hero duet scooty from r s automobiles singar nagar lucknow on dt. 13.09.19. But after 2 days from service my scooty not start from self & kick also, i was check my scooty to local mechanic, he check scooty below seat and told me their is lot of dust on engine and air pipe to engine is damaged, he also told me that may be service not done below the seat only cleaning and oil changing work has been done.
I am very shocked that this type of incident have been done in your authorised service centre.
Please take action to r s automobiles singar nagar lucknow and report...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — about bike rc and insurance paper

 Deepak rajput 123 on Sep 18, 2019
Respected sir,.
I am deepak mewada from village - raipurnayakheda, tehsil sehore district sehore (M. P.) sir i bought a new hero hf deluxe bike at 2 may 2019 but my bike rc and insurrance paper not given me by showroom retailer he said that no reason to give you bike rc and insurrance papaer, he always said that your paper will completed in 1 day 2 day etc.
I want to complaint against the showroom..
If its not possible so will complaint against showrrom at consumer act.

Showroom address. Indore bhopal road phanda, bhopal, m. P. Grade b...
Complaint comments  Read comments [2]Complaint category Insurance

Hero Motocorp — new hero passion pro engine dead [Resolved]

 tarunmcse on Sep 18, 2019
I purchase passion pro i3s model bs4 bs4 bike purchase dated 9.5.2019. But this bike always shows disturbing me for starting problem, auto stop running time etc for riding. After this today 17.9.2019 automatic shutdown at time of riding on the road. How can i do at present. Please solve my issue. My ph no is [protected] kolkata. Purchase from thakurpukur showroom....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — product

 Vyshnav manoj on Sep 17, 2019
Respected sir,
I'm from mahe region i purchased hero xpulse on 9-9-2019. It has many complaints ie rusting of fork, monoshock suspension and chain socket. I already approached to the dealer ' ace motors' calicut. I submitting this complaint for an immediate effect. So please consider this asap. I used yamaha bike before this. I'm very unsatisfied with this company. My colleagues are also asking about the complaints. So please do the needful....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge

 Chotu.soni.79 on Sep 17, 2019
मै आशुतोष सोनी पनवाड़ी जिला महोबा 210429
आपकी परिहार मोटर्स से 2016 मै मेस्ट्रो ऐज ली थी जिसमे इंजिन सीज की समस्या हो गई हैं जिसको कोई भी अधिकारी और मोटर्स डीलरशिप यादव मोटर्स महोबा को भी अवगत कराया गया और टी एस एम विवेक कुमार जी भी कई बार...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor plus

 S. Thakor on Sep 17, 2019
Mene hero bike kharidi or 2moth me kalech vayar tut gaya me showroom gaya showroom wale bole nai hoga charge lagega kiyu automatic tut ne bhi charge kiyu to nai bike lene ka matlab kiya jo hamm aise aise kharche 2mahine me aajaye or no2 us bike ki break jaam ho gay i showroom wale bole iska bhi charge lagega aisa kiyu to aap nai bike kiyu bechte ho second becho nai bike nikal do

Me ye complen, gujrat, city morbi2, kar rahahu mene bike fines karvai he meri bike repair free me nai hoti tab tak payment nai hoga dhany vaad...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — my scooty maestro edge engine problem 2nd time

 C S Vlogs on Sep 16, 2019
Sir iam ankush from delhi my co. No.[protected]
Maine 2016 feb mai mestro scooty lii 2017 mai engine problem ke karan company ne thk ki uska baad 2 saal baad fr se scooty ke engine problem h but ab service station waale thk krne ko manaa kr rhe h pls sir help kro maine start se saari bike scooty hero ki li h but aap mujhe bich mai problem mai nhi chod skte h...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — reg. 1st service of scooty

 Kamal Nayan Dwivedi on Sep 15, 2019
Dear sir,

I was made service of my scooty on dated 05th aug. 2010 at amar moter silvasaa, at the time of delivery i was found that even no proper washing is done by service engineer, then i complained to service engineer, he told me "isse jyada kuchh nahi ho sakta"
After service of scooty following observation is found;
1. Avarge of fuel is getting down from 42km/ltr to 34 km/ltr.
2. No any request is attend by service engineer.
3. Getting spark plug issue on dated 25th aug. Same as convey to complain center, but no any action take by him.

Excepted...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — servicing of scooty

 Shiv1981n on Sep 14, 2019
I have done servicing of my pleasure (Up32gf5470) on 07 sep 19 at karan motors, bikaner. A feed back was asked by service centre on 09 sep 19 for which i gave positive response but till then scooty was not used as it is used by my wife. I went out of station on 09 sep 19. On 10 sep 19 scooty was used by my wife. She found petrol had drained out. She reached for local repair near house. My wife was shocked to see the condition of scooty from inside. Service centre had just washed scooty from outside. I was charged for change of oil filter which was also not done. She made a call to sales manager...
Complaint comments  Read comments [2]Complaint category Products & Services

Hero Motocorp — regarding not getting smart card of my bike

 Sonu Shaitan on Sep 14, 2019
Dear sir,
It's been three years since i took my bike, but it hasn't been done any registration by the company. I did not get any smart card from the hero motocorp. When i go to agency they speak me sir we will call you but no call comes. By the new rule of motor vehicle act if i get invoice by trafffic police who will pay?
So sir it's my humble request you to please resolve my problem.
Your's obedient
Umesh kumar yadav
Vill-sadatpur
P/s - kanti
Dist - muzaffarpur
Pin-843108...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — joyride card

 Devender Bairwa on Sep 13, 2019
Hi i am devender, yesterday i came in your store for the bike service your executive mr. Dharmender was denying for taking my bike he said to me we don't have staff due to ganesh chaturthi holiday so we could not done service today then i again requested your manager mr. Narayan now he agreed with me and thank a lot for giving me service good understand for my time importance but i am very disappointed with your charges amount which was charged in my bill because when i came last time in your store mr. Rana ram offered me joyride card and he said to me after making card when will you come next time...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bad service of vehicle

 pranay.lakhara on Sep 12, 2019
I gave my vehicle for service at sharda motors jalore on wednesday (10sept.) but they gave me back vehicle with delayed delivery firstly by 15 hours and second one they damaged boot (Dicky of scooty) light. I told them to repair it but they demanded for money despite the mistake is by their side and not attended my scooty for more than 2hrs after i told them for repairing. I heromotocorp service delivery totally disappointed me. When i told them that i would. Go to court for that issue then they attended my vehicle....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

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