Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2459
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2757
down
662

Phone:
Phone:
up
1328
down
342

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2459
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (385)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — service complaint

 Arapakkal Church on Sep 20, 2018
Two days ago i gave my vehicle kl-32-f-5769 for general service at travancore motors, cherthala. I suggested to change chain and spokket and engine oil and also instruected to check over all performance. After service vehicle not running proper and some missing is happened and handle tight.. So cannot drive safely with the same vehicle. Before the service the vehicle only chain loose complaint. We give the vehicle to authorised dealer for better service but result not good. Kindly do the needful to clear the complaint.
Dennis k j
[protected]...
Complaint comments  Read comments Complaint category Utility Services

Hero Motocorp — service centre off on working day

 Shubham Doshi on Sep 20, 2018
This is in relation to the hero motocorp service centre in udaipur "royal motors".
I went the service centre dragging my scooter and waited there for 20 minutes.
Later when i contacted the workshop manager she informed me that today workshop will not open. I don't understand that workshop is closed when its a working day and there is no public holiday.
Even the guard outside the showroom was not informed about the holiday.
I dragged my scooter back to my house as there was some starting issue.
Because of the stupidity of the workshop staff customers are facing...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — bad service and bad product

 Rajaram Sahoo on Sep 19, 2018
IN 2017 we bought CBZ Xtreme (Black, Red) From Gurdas Motors which is under Sunny Motors of Cuttack. We have also paid the whole amount in advance before delivery. they delivered after 7 to 8 days of payment . when we saw the condition of the bike we refused to take it but they said that your bill is done so they can't refund the money. And also told that they would give the best service . But when they delivered it the speedometer and fuel meter was not working, so we complained about it then they told that they would solve that problem but till now it has not been solved. From the beginning the...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — shubham hero near kamrej surat

 Shabbir337128 on Sep 19, 2018
First of all the service is very poor and the workers messed my red maestro edge when i gave them to service they were trying to open the front part of it with screwdriver but they ended up with messing body parts the colour also took out and they broke headlamp and when i told them they told me it was broken meanwhile i was at their service station and arguing with me and even threating me that i will see u the service manager it means like i made a mistake to buy from hero... I will never ever buy from them and will tell everyone not to buy from this shubham hero from kamrej. Surat....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — no proper service of maestro scooter

 @Hero1234# on Sep 19, 2018
I have bought maestro scooter in oct 15 with the 5 years warranty condition from preet agency, dafferpur, mohali, and the within the three month engin of the vichle is opened, and i was informed that the crank of the same has to be replaced. And at that time no slip, details was provided to me and i was assured that it was all under warranty. After some time digital metter was stop working. All the services were made on the agency from time to time. Now since last year mechanic of the agency were failed to stop of leakage of the engin oil, five to six time seal of the engin has replaced. I am fed...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — xtreme

 Rajaram Sahoo on Sep 18, 2018
We bought a xtreme from gurdas motors of salipur dist - cuttack. But the service is very bad. Its now been a year but we have not got our new meter. Vehicle is in the name of ananda sahoo. I want you take strict action aginst them. When we are asking for new fuel meter they are just saying that it would come. And vehicle was also not good it was in a bad condition which they gave us and told that its fine they would repair all but till now it is not repired....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — very poor servicing at duliajan centre

 green valley on Sep 18, 2018
I m unhappy with your
Junali servicing centre, duliajan branch.
P. O duliajan
Dist. Dibrugarh (Assam).
Pin. 786602.
We face lots of problems after servicing my bike in above branch.
In last 2 months, my bike 2 times servicing. And 2 times paid my monney.

But my problems are same to same.
And also face new problems in my gear....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rto passing

 Prabhakar Gunjale on Sep 17, 2018
I had purchase hero duet bike from laxmi automobiles solapur on 13.09.2018. Given for passing on 14/09/2018, however passing not done properly.
Therefore again called me for the purpose of passing of vehicle. Today i had also given my bike for passing on 17.09.2018 still passing not completed. Now telephonic call received me from showroom today not possible for passing. The vehicle will be delivered to you tomorrow. My name is ca prabhakar gunjale...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — dissatisfaction with motorcycle service at authorized service centre in phulera

 Taneja Bal Kishan on Sep 17, 2018
I am not satisfied with the service done today at your authorized service centre in phulera to my i-smart hero motorcycle. At the time of handing over motorcycle to me after service, the concerned servicing attendant told that clutch wire is also to be required to be change. I gave my consent and asked me to come at next servicing. He did not accept to replace the same today....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet v. poor, breakable and fragile product scooty diggi is broken in 5 days before rto registration and insurence

 vinay.59 on Sep 16, 2018
Hero duet is a very worse and fragile product. Very inferior quality fibre is used because scooty diggy broken only after purchase although rto registration and insurance is not done but scooty broken. On 5th sept my wife shweta bansal purchased duet scooty from shyam automotives, frame no mbljfn024jgg12179, engine no jf33acjgg11294 total amount i paid 62075 all inclusive. Still scooty is not registered but yesterday due to wheel disbalanced i slip from the scooty. From the first slip scooty diggy was broken. And noise is coming during ride and using the brake.
I purchased scooty for long...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — poor customer service

 manturawani on Sep 16, 2018
In bokaro hindustan auto agency pdi department staff mr abhimanyu way of talking with customers is bad language he has no any idia about customer satisfaction after 3hours delay in install new bike asking it will take more time you can do as you like. Hero is reported company and we believe is but this tipe of customer service i will not purchase any hero product and also not suggest any one to purchase same. Very poor service...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — avoiding and not fulfilling the task by the service centre

 sweetboy1 on Sep 16, 2018
The worst company and its employers.
We really hate it.

I have purchased super splendor few months back.
They didn't does theirs task.
Didn't pick the calls to book the servicing of book nor for any thing.
On 1st servicing they didn't fixed a spare parts and asked to come later on.
It's 4th service but still neglecting to fix that part.
Theirs language is too rough.

Kasidih, service center, jamshedpur....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — service issue/ not properly done/stand from 2 months there

 Sahil Tomar1628 on Sep 16, 2018
Hi sir,

I am ajender kumar owner of hero passion x pro. I am your old constomer when your company merged means herhonda from that time i am using bike hero honda spleander my first bike, than i purchase my passion x pro for me i am trust on your brand that hero is best so 9 september, 18 i also purchase a new hero passion x pro i3s from peeragarhi because i am trusted on hero but my last passion x pro stand at metro motors because of your bad service, i am felt down but i met with your employee they talk very ruidly or not done my bike, else i purchased new bike passion xpro because...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — servicing

 sanjaygmmane on Sep 15, 2018
Hi sir
I get new passion pro bike. I was don my first bike servicing in the prashant auto sales & services billings road, ausa dist latur. Today 15th september 2018 i visit above service center for my 2nd servicing.in 2nd servicing engine oil not change but thay tell me in our servicing center we change engine oil compulsory. I tell them in 2nd servicing engine oil not replace but they tel me it is compulsory and they not do my bike servicing. I ask in another servicing center they tell me engine oil not replace. Than why they don't do my bike servicing.
Your
Sanjay mane
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding bad construction or poor facilities at service center, rama road new delhi

 Yogesh_14620 on Sep 15, 2018
I visited hero service center at rama road new delhi on dated 02.09.2018 and found that continues water dripping was going on inside the workshop as well as customer waiting hall. Which could lead to any mishappening like short circuiting or get shocked to any tecnician as well as customer.
When i asked about such water dripping, they said that already noticed to higher authorities but not action yet.
Kindly attend the such type of incident for betterment of workers and customers....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — glamour 125 insurance claim

 Prasann Gupta on Sep 13, 2018
I claimed a insurance about 3 months ago showroom said to me it will be refunded in 10 days whenever i ask about tha refund it always told come on that day come with passbook i am sick of the service not even the servicing it satisfactory for the parts of my bike i am still running to showroom but no one cares in showroom. I am not happy with the behavior and service of the hero showroom very bad experience it is....
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — servicing

 Bobita Kumari on Sep 13, 2018
Dear san,
I alkesh dowari... Today 13th of september i have done my vehicle servicing in jaybee honda ws guwahati... So i would like u to know that the servicing is not done well n they have fitted some extra accessories without infrom me like some kind of handle cover rep... N including servicing and all it cost rs.920/- so i want to know in details and give me popper information.

My contact details
Alkesh dowari
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — mileage issues

 amitdahiya_ on Sep 13, 2018
I purchased my bike on 2 jan, 2018. Since then 3 services have been made on proper time.
But i had mileage issue right from the date of purchase. During each service, i make the dealer aware about the problem i am facing. This time i was told that you will not face this problem as we have checked the carbuettor properly.
But the situation is the same again. There is no minor improvement in the mileage.
I can't imagine that such low level of mileage will be given by splendor. Also, such poor customer service is given by hero which is intolerable.
I request you to please...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero scooty purchase on june 2018 till date not receive rc book & registration number. and showroom incharge not give any response in this

 Kusham yadav on Sep 13, 2018
Dear sir

With above reference last june 2018 purchase a scooty named kusham lata but till date not receive any rc book & vehicle registration number and showroom incharge not give any responce.in this regarding. My scooty already so many time police man stop this vehicle. So please urgent solve the matter.

Thanks & regards
Kushan lata
Mob.[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — motorcycle delivered with poor qty of tyres. & no resolution from hero motocorp & dealers

 Nsb1 on Sep 12, 2018
Bought this splendor+ two months ago from globe honda - meerut road, ghaziabad, uttar pradesh with company fitted ceat tyres. And both front & rear tyres have got cracked from sides - visible crack marks on left sides of both the tyres. Reported it to the dealer on 2nd service instead of taking responsibility they simply cut corners and sent us to ceat dealers, (Krishna tyres - ceat franchisee, near bhatiya mod - ghaziabad, uttar pradesh) where they are charging me around 1200/- + taxes for replacing the tyres. R u trying to sell me tyres for a new motorcycle??
Why should i bloody pay for...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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