Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2864
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3217
down
777

Phone:
Phone:
up
1575
down
394

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2864
Pending
0
Resolved
51
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (471)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — facing problem in new-glamour

 Sharwanpnbe on Apr 29, 2019
Sir,
I have buy new glamuor on 14th-apr-2019. Since the day i am facing problem regarding less torque and power not climb in height roads and flyover.
I have complained three times in concern showroom and service center but they not resolving my issue. The service technician is a also given feedback the bike clutch plate and gear have problem and need to replacement after that the service manager not resolving bike issue. Kindly provide positive response to change engine because from the purchase day my bike engine torque and speed is bad. My new bike engine opened three times by...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet scooter 100 cc

 Jogindra Patjoshi on Apr 29, 2019
I bought a duet scooter from dd motors bhubaneswar on dt 9.3.2017 engine no je33aagl22343. At time of purchase handle lock wasn’t working properly i was given assurance that it will work after use at the time of first service the same assurance was given after constant use of more than two years the lock is not working properly on dt 28.4 2019 i went to the service station i was told rudely that as i have not done all free service there is no warranty and 5 years warranty is only on engine i went to the sales shop and i was told that they only sell scooters and they don’t receive after sales...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — aap se request hai ki aap hamri help karo palese

 Prabhu Dayal saini on Apr 28, 2019
मेरा नाम प्रभु दयाल saini s / o Banwari LAL saini Dhani nadi wali Thoi जिला सीकर राजस्थान पिनकोड 332719 aene[protected] ko bike leya tha or uska accident ho gaya hai or wha bike kam hone k liye sorum me kadi hai या wha bike ka kam hone k bad wo ham ko bike nhi de rahe hai yha लें neemkatahna se Bansy Hero auto se liya hai या nhi ham ko iski Rc de rahe haese palese aap hamri karo aap se request अनुरोध हाई धन्यवाद [protected]...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — aap se request hai ki aap hamari help karo please

 Prabhu Dayal saini on Apr 28, 2019
Mera name prabhu dayal saini s/o banwari lal saini dhani nadi wali thoi district sikar rajasthan pincode 332719 mene[protected] ko bike leya tha or uska accident ho gaya hai or wha bike kam hone k liye sorum me kadi hai or wha bike ka kam hone k bad wo ham ko bike nhi de rahe hai yha bike neemkatahna se bansy hero auto se liya hai or nhi ham ko iski r. C de rahe hai palese aap hamri help karo aap se request hai thank you...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — new braking system of hf deluxe not working.

 singhmanbir07 on Apr 28, 2019
I bought a new hf deluxe last month. Now i facing an issue with braking system. As the hero motor corp is providing 5 years warranty. I have visited the service centre but their mechanic are not able to rectify the problem. But when i request them (Dealer) to replace the defected part in warranty, they are telling that warranty is applicable on engine only.
Please suggest what to do....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — parts related

 Uday Satnami on Apr 28, 2019
I bought passion expro on 29 of march 2019 and i found some problems.
1. It does not have power and pickup as 110cc engine. It seems like a repaired or old engine.
2. I found that it does not have good quality breacks on both the rear and front like dream yuga and honda shine.
3. Third one is, its head light does not cover all the road. It shows some dark spots between the light area.
So according to my experience and according to dream yuga and shine it is the failed bike.
Bought from varenyam showroom zone -2 mp nagar bhopal....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero impulse spare parts

 रजनीकान्त दुदही तमकुहीराज on Apr 28, 2019
महोदय,
निवेदन है कि मैं पार्थी रजनीकांत ने 30 मई 2012 को आपके अधिकृत गुप्ता हीरो एजेंसी से हीरो की Impulse बाइक खरीदी, पूरे 1 साथ चलने के उपरांत बाइक की कई पार्ट्स खराब हो गए, जिसके लिए मैं गुप्ता हीरो पडरौना, और दुदही समर आटो के यहाँ बार बार ऑर्डर...
Complaint comments  Read comments [1]Complaint category Utility Services

Hero Motocorp — showroom not cooperating

 suhaan.friend on Apr 27, 2019
Dear sir/madam
It is to inform you that your hero showroom is not cooperating with me. I live in sambhal and before 7 months ago i have bought a duet scooty and from the starting that scooty was not working properly i complained lot of time in the showroom but they always not give me proper solution...
Now this time my scooty engine dead and still they are not cooperating with me... They are doing mishave with me so please give the solution... I hope i will get as soon as possible solution from you...
Thankyou...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero xtreme sports engine sound

 Magesh2410 on Apr 27, 2019
Hi,
I have previously called and told to the customer care, that the service centre is not providing good service and charging heavy amount. I have bought bike in april 2015, i have been doing service regularly within the time frame and oil level in maintained accurately. Now engine make some noise and they are asking to replace the engine. What a poor service for the past 4 years in your hero service centre. It's a day robbery from your side snacthing money from poor people. If you want money, beg us, we will give. Don't do like this and trust is broken fully. I need my engine to be replaced...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion expro

 Uday Satnami on Apr 27, 2019
I bought passion expro on 29 of april 2019 and i found some problems.
1. It does not have power and pickup as 110cc engine. It seems like a repaired or old engine.
2. I found that it does not have good quality breacks on both the rear and front like dream yuga and honda shine.
3. Third one is, its head light does not cover all the road. It shows some dark spots between the light area.
So according to my experience and according to dream yuga and shine it is the failed bike.
Bought from varenyam showroom zon two mp nagar bhopal.
Uday satnami — [protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — re: complaint against prakash motor service center lal bagh road bengaluru 560027

 Akif Rizwan on Apr 26, 2019
Hi hero,

I have bought the bike (Maestro edge) 2 years before and i am giving for regular service to prakash motor service centre but since four months my bike was noising after crossing the speed of 45. Every month i was going service center to resolve my problem and they were charging some amount but couldn't fix.

I have followed continuously four months, then they resolved this problem but new problem came that engine oil was draining too fast, within a week engine oil is remaining only 100 gram.

I have escalated this issue because i am regularly...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — /missing mileage

 Muttainaushad on Apr 26, 2019
സർ
Kl 29P7866 രെജിസ്ട്രേഷൻ ഉള്ള ഹീറോ ഗ്ലാമർ ബൈക്ക് കായംകുളം (കേരളം )ഏജൻസിയിൽ നിന്നും വാങ്ങി.വാങ്ങിയ നാള് മുതൽ ഓരോ സെർവിസിനും ഓരോ പോരായ്മകൾ പറയും.അതു ശരിയാക്കി എന്നും പറഞ്ഞു തരും.പക്ഷേ കുഴപ്പം മാറിയില്ല . (പരാതി )
1, പെട്രോൾ ഗേജ് കൊള്ളില്ല...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding its parts and servicing

 Madeeha Rehman on Apr 25, 2019
I have purchased this vehicle just five months before and i have to take it for servicing trice till date.
Following problems has been seen frequently even after every servicing
1. The self does not work if we start after one day the respective person who has done servicing said start it with kick first that to okay
2. 2. Then its relay was short circuited and once the vehicle is on it does not off and finally its battery discharge
3. 3. Again i have given to servicing but after the servicing also this continues and now battery is discharged and even by kick it is not...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — I want know some clarifications regarding hf deluxe motorbike

 madiri on Apr 25, 2019
Good afternoon sir/madam
Iam m purna prakash i purchased hero hf delux 10 months before regarding this i have some doubts so please clarify me

1. Iam attending 3rd service in dasarath kandrika but they are not enter into online is there any my fault

2. At the time of my4th service dasarath motosr are not there soo iam attending rm motosrs near pvp wiht 1000km more then my bike is not suitable for 4th service

3. My bike completed 1000km my bike was suddenly stopped doesn't start. So iam went to rm motors near pvp in that mechanics are sed to me...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — no response at your service centre

 baranig on Apr 25, 2019
I left my hero two wheeler reg. No. Tn38ar 4167 for service on 17.04.2019 at one of your dealer in tamilnadu. The name of the company is suguna automobiies located avinashi road, coimbatore. Accepted delivery on 18.04.2019, till date (25.04.2019) no response from them. I took the vehicle from the same dealer in the year 2008. Kindly register my complaint for the status of my vehicle. My contact mobile no.[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — misbehavior

 Aabbhhii123 on Apr 25, 2019
This is abhishek sharma, a customer of herofi corp, i purchased a bike and finance through your fi. My last installment got bounced, so one of your personal made me call and start abusing, that why are you not depositing installment.

So this is how your collection team do the work, humiliation is the part of your work, to abuse mc/bc is general practice in your task. This is how your collection person do their job.

Plz clearlify

I'm mentioning contt. No. Also who was abusing.[protected],

Please take strict action and also share if you...
Complaint comments  Read comments [1]Complaint category Loans

Hero Motocorp — the review officer in the service,

 Rishabh Shakya on Apr 24, 2019
To,
The review officer in the service,
Dear sir/mam
The civil request has said that on may 13, 2018, a branch of heav moto corp had purchased from gupta hero farrukhabad and from time time gupta hero's service center scooters served 5680 kms. Scooter black smoke was badly damaged. I have complained to the number of service center at the time but there is no hearing that i am very worried. Plz help me

Thanks & regards
Rishabh kumar
[protected]
[protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — problem faced in relation to new pleasure... either the pleasure is defective or the problem is with the services provided by dealer

 Sarita_Agarwal on Apr 23, 2019
Purchased a hero pleasure from pratibha motors, pune on 15th jan, 2019. Till date i have given my pleasure 4 times for servicing. I am really irritated now, for the same problem am i suppose to come 4 times? Is this the kind of service or quality of vehicle your company provides?
Showroom manager: pathak sir
Servicing manager: mutu sir
Location: wakad, pune...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — our hero duet has 5680 km and is still giving dark smoke

 Rishabh Shakya on Apr 23, 2019
To,
The review officer in the service,
Dear sir/mam
The civil request has said that on may 13, 2018, a branch of heav moto corp had purchased from gupta hero farrukhabad and from time time gupta hero's service center scooters served 5680 kms. Scooter black smoke was badly damaged. I have complained to the number of service center at the time but there is no hearing that i am very worried. Plz help me

Thanks & regards
Rishabh kumar
[protected]
[protected]
[protected]...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp

 Bikaner News on Apr 23, 2019
नमस्ते मेरा नाम मोहित खत्री है मेने कुछ महीने पहले यानी 24/01/2019 को राजस्थान बीकानेर राजाराम धारणिया गोगागेट सर्किल से गाड़ी खरीदी दी थी गाड़ी नम्बर rj07 ds 7470 उसमें 2 महीने बाद एक प्रॉबम आई थी गाड़ी बबलिंग हो रही है मेने गाड़ी कंपनी में चेक करवाई...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles

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