Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2109
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2184
down
525

Phone:
Phone:
up
1001
down
255

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2109
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — splendor engine not serviced good even in 3 times by service centre

 21loknath on Mar 24, 2018
My splendor+ bike which i bought from magalmurty hero agency, in my bike there was some engine problem but at service centre they give poor service 3times in 5 days and my bike engine is in worst condition.
Pls take my complaint seriously otherwise, i m going to register a case in consumer form and also in police station.
Because i m totally frustrated with your services. I m the student of btech we donot have time to waste in your service centre....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — defective speedometer and engine

 Badal Behera on Mar 23, 2018
I purchased a hero new glamour i3s model motorcycle from rohan motors, bhubaneswar, odisha on 10.04.2017. After 8 months, the speedometer of the motorcycle did not work and the colour of the engine is deteriorating gradually. So i complained near one of the hero service center i. E paradeep motors, paradeep for change speedometer and engine of my motorcycle. Its almost 3 months gone. Still my problem has not been solved. Please review my complain and solve as soon as possible. Details of my motorcycle as follows;

Engine no:ja06ehh9c07153
Frame no. Mbljak01xh9c06127
Model:...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service center at chennai palavakkam - aadhi motors

 Ravikumar. K.V on Mar 22, 2018
This is ravikumar from tamilnadu my vehicle no. Tn 82 x 0659 i serviced at aadhi motors at palavakkam, chennai on 21.03.2018 its a free company service they rejected 3rd service and also accepted 4th service its ok after copleting the service evening i went to pick up the vehicle the bill amount 691/- ok in the bill service charges also give i argue with them they can not accepted i given full amount the service charges put 90+90=180 rupees with out gst

And the service very bad before submit vehicle chock was worked but after service the chock was not working today 22.03.2018 again...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — unsatisfied services

 saxenaji91 on Mar 22, 2018
This is to inform you that i am totally unsatisfied with the service of the staff of hero servive center located at my city bareilly, up. My maestro scooter up25 ba 4713 servicing was done on 13 march, 2018, but not done properly even after spending rs. 2710. Again i went there to make a complaint on 19 march, 2018 but staff was taken it lightly. My complaint was handled there by an unprofessional mechanic helper. Fed up by hero services.
Staff of service center always take complaints of customers lightly and waste time of the customer by giving bad services. My scooter was working even better...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint for hero ismart 125 service

 Ajaya Agrawalla on Mar 21, 2018
Hi im ajay agarwal from bhubaneswar odisha last year 1 buy a hiro i smart 125 i already free 5 service is done but last month i go to bharat motors for paid service here nobody has know how to service ismart im very disatisfied with ur service then dont know how to behave the customer how to give better service.
My privious bike also hiro honda super splender that bike i dont have any complain but ds my new bike totally west money i think bcoz nobody has given me the satisfied service and bharat motor i think is a very 3rd clas service in bbsr.
Plz let me know how i take better service...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — service related

 Kathiriya on Mar 21, 2018
Dear sir/mam.

I was buy new bike (Spenldor pro) in shivani motors pvt ltd at varachha surat-35006 date of purchase is 12/12/2014 and as we got the 5 year engine warranty but till i was lost my engine so i was visit the branch today and as we discuss about all and one of the shivani motors manager is told me your warranty is complete.
As per bill warranty is not complete the year and when i was buy the bike they are told me we are give you 5 year warranty and 12 services free and sales service officer is told me your 1st services here you complete and you will gate the five...
Complaint comments  Read comments [2]Complaint category Banks

Hero Motocorp — hero splendor +

 Chandu Bambhaniya on Mar 21, 2018
Sir i am ownner of gj 32 f 1421 hero spĺender +. I buy last 8 month
I givin my moter to my service area
Motheswari moter una
Dist: gir somatha
Gujrat
For 2 time
I complet 2 time isseu about lekeg of oil in angine
But not problem in last 4 month
And no giving answer for this issue
Plz give me this solution shortly
And plz told modhesvri moter una that they solve the problem of moters
My bike today already in service room
My numbers [protected]
And mail id=chandubambhaniya@gmail.com...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — irresponsible behaviour of service centre

 perfectpatna21@gmail.com on Mar 20, 2018
Hi
I have cvz extreme, i have given this bike to chandan hero service centre, kankerbagh main road, patna, bihar for reparing on[protected], at that time they have opened the job card and told me to deposit advance of 4000 rupees i deposited the money then they told me that your bike will be completed in one week.
After one week the work is not done same condition is maintained by service centre every day, till date no work has been done in my bike, after about two month i am compiled write this to you, kindly look after my problem,
Thanks...
Complaint comments  Read comments Complaint category Business & Finances

Hero Motocorp — complaint about the service

 ansar7373 on Mar 20, 2018
Hi i am a owner of hero splendor+ (I3s-self-drum-cast), i want to purchased this vehicle on[protected] after some day my vehicle drain the petrol through carburetor after servicing of my vehicle i has visited 5 to 6 time hero service enter after the servicing but the arc motors pvt ltd okhla delhi refused and gives different different excuses every time the service center is not able to rectify the problem, so it is a very serious matter if my bike caught fire i wll go for legal action against dealer / principal company, if the problem will not rectified on earliest....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — no counter sale for spare parts.

 Rajesh Kumar Sarkar on Mar 20, 2018
We want to register a complaint against m/s: singla auto agencies a block noida sector 58
We ask for break shoes. But works manager named : sandeep bharadwaj he said we do not counter sale the spare parts. But instead her was arguing to bring the bike workshop.
Which was not justified to get a spare we need to bring the bike as well. I will post a video in youtube as well & also in facebook. That first you sell your product. And then you give a harrashment to consumer!

Thank's
Hero motorcrop
Managing director...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bank deduction but no result for renovation

 Simon Lodrick on Mar 19, 2018
Www.hsclinsurance.com this website has gave me my all details about my bike and given a link to pay for insurance policy. And my debit card was deducted for 1787 rupees for renewatiom of policy. Then the statement showed as transaction failed. And the hero motocrop agents not responding to me. Pls contact them ask that it will be refunded or i'll put them in consumer court....
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Hero Motocorp — service related complaint

 vikastwr26 on Mar 19, 2018
Dear sir mai apna hero splendor plus bike[protected] ko muzaffarpur me north bihar agro agency ke akharaghat branch me service karvaya tha jisme ki mere bike ko chek karke deliver nahi kiya gaya mere bike chalne par kuchh awaj chain ya wheel se aa raha hai
Regards
Vikas kumar
Bike reg no. Br06bd4619
Mob [protected]
Vill po gisara ps parsauni sitamarhi bihar...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro

 mishrasubodh1996@gmail.com on Mar 18, 2018
Respected sir/madam,

I would like to say that today i came to service centre for the service of my bike at patparganj, industrial area, new delhi.

Mechanic had checked my vehicle and said that in your engine is giving the problem. And i said okk no problem you do it whatever you want and he said okk...in the receipt he gives me a time to receive my vehicle at 11:45 am but now the time at 2:43 pm i haven't received my vehicle...

I asked to the mechanic (Rajesh) why you taking too much time i getting very late and then he said we haven't a big part of...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — regarding of free service

 Gyanprakash Sharma on Mar 18, 2018
Dear sir

My name is gyanprakash sharma. I bought the passion x pro bike on 14/11/2016, which was free of six services, from whom i have been able to supply the service i used to service the jadon motors, which was developed by the vikas autowheels aligarh. I refuse to service me free today, it is my holiday and i came back from that because my time was spent and by buying hero bike, i i have to face this problem too, i am also considering to do its companent consumer forum

Thanks
Gyanprakash dharma
Tahsil - gabhana
Dist - aligarh up 202136
Mo....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero motocorp gave me unused vehicle faulty vehicle

 aryansk on Mar 16, 2018
Dear sir,

My self sameer shaikh i was purchase my bike 2015 registration no mh04gw9570 hero karizma r.

1 from day one front fering side noise.
2 vehicle shaking
3 engine fail & repaired.

Since 2015 i was follow up to ranjeet motors thane not given me good service except mr dinesh.

Rnajeet motor gave me faulty vehicle i was not using.

Every time hero people come & checked cleared my issue again & again i was so much surprise hero is big brand & making this kind of vehicle.

100 time i am saying...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro got fire automatically without any reason

 Sharath s r on Mar 16, 2018
Hi sharath here, on that day i used vehicle for only 25kms. I came back from office and parked my vehicle. Just entered my home but the vehicle got fire immediately without any reason. If i was delayed by 2 minutes then it is a question of my life.
It was serviced recently in authorized service station and well maintanined vehicle.
I think the company has not taken proper safety measures required.

Request you people please consider safety as the priority matter don't be so commercial.
I will escalate this to consumer court or social media.

Regards
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service problem

 Mayanka1103 on Mar 15, 2018
Dear sir, plz note that i gave my bike for first service & after service i found that the system of automatic off in neutral mode is not working. Now service centre is demanding money for resolve the problem. Why i have to pay money first service is free & problem occured just after service. Service centre is at bikes hero, vijay char rasta, ahmedabad...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding noise in my bike

 harisingh898 on Mar 15, 2018
Dear sir / madam

My self hare krishna from ranchi jharkhand i state that i buy a bike splendor i smart 110 on 12 dec 2016 from auto bike show room, main road ranchi when i ride then some come noise from the engine auto bike service center has changed kit from bike but after that again same condition.

I hope you must be resolved issue as soon as possible

Iam awaiting your reply

Note my cell no. [protected] / [protected] / indiapost. Krishna@gmail.com

Bike detail
Owner name hare krishna
Bike model splender i...
Complaint comments  Read comments Complaint category Government Organizations

Hero Motocorp — registration not done yet

 omprakashboodhaee on Mar 14, 2018
Dear,
Sir/madam

I am om prakash boodhaee singh contact no:[protected] i am writing this mail to inform you that i bought one hero hf delux bike the ch no : mblhar235h9k17630 eng no : ha11enh9j25658 on november my vehicle registration is not done yet till now.
Because of this i am suffering mentally and physically very much its been so long that i purchased the bike, i can't even move my bike then what is the use of buying the bike. I didnt expect that from a very big and multinational brand honda very much disappointed from your service.
I request you to please...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — worst service

 Challa Suresh on Mar 14, 2018
I am owning bike number : ap28 dj 8076. Recently i gave my bike to servicing in "hari om motors", jagatgirigutta, hyderabad. While giving they said, need to replace cam chain kit and chain kit. Finally they charged 2800/- for service.
From the next day i observed, engine oil is leaking from the engine part. I took the bike to same service point again. They said oil sil part was damaged and replaced. Not sure how it was damaged while servicing, it was good before service.
Even after they replaced the part, it still leaking the engine oil. Don't know what todo with worst service point....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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