Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2296
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2468
down
596

Phone:
Phone:
up
1166
down
291

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2296
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — spare parts

 Rajeshkum on Jun 14, 2018
From,
S.L.Rajeshkumar
Sharon two wheelers
Pachalam
Kochi
To
The spareparts manager
Hero moto corp
Sir,
Iam Rajesh, am a Hero mechanic and self employee, , , am booking a passion plus fuel tank(black in red graphics) in two weeks, the shop is Focuz auto distributors, opp, Swapnil apartments, Kathrikkadavu Kochi, the salesman say me next week i will give you, next day next week, , , , , , , , , , , what can i do, the vehicle is pending in one month, then please take speed action to give the tank immediatly

yours...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet ke caboreter ki kharabi ya enjan me kharabi ke sambandh me

 Shaikhamir on Jun 14, 2018
Ser meri scooter hero duet jiska no mh 40 az 9555 hai ser maine bhagat automobile nagpur (Mh) me sarvis kiya tha magar aakhri sarvis ke bad mere gadi me soloranig tha gadi prakhar mar rhi thi jiski cample maine bhagat automobile nagpur mh me kiya magar waha ke malik ka varta bhot kharab hai ser ne mujse badtamiji ki sath hi mera scooter me bina repair kiye wapas. Kar diya ser maie apna scooter 14/7/16 me nya kharida aur time par sarvis bhi kiya magar bhagat automobile nagpur mh ka staf aur malik ka brtaw khol nhi hai aur mera scooter aaj bhi kharab kabristan me chal rha hai please ser aap kuch karwahi...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — extra charges for passion pro 100cc

 Subodh Shahu on Jun 14, 2018
To respecter sir
मैं सुबोध साहू अतर्रा जिला बाँदा (210201) का निवासी हूँ ।अतर्रा में passion pro 100cc self drum alloy की price 63900 ₹ बताई जा रही हैं जबकि आपकी वेबसाइट मे इसकी on road price 61236 ₹ हैं अतर्रा जिला बाँदा (210201) के सबडीलर और mayur motor बाँदा accessory के नाम पर 2600 ₹ extra ले रहे हैं आपसे रिक्वेस्ट...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — new bike complaint

 akhileshkumar77 on Jun 13, 2018
मैँने दिनाँक[protected] को गेलेमर 125 सी सी बाईक खरीदी थी और अपने घर बाईक ले जाते हुए बाईक की सीट बार बार खुल जाती थी। मुझे बाईक के नट बोल्ट तक टाईट करके नही दिया बहुत कहने पर केवल बाईक पर फोरमेल्टी हेतू केवल उल्टा सुल्टा कपडा मारा ढंग से साफ नही...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — excess amount charged by the dealer

 Shantanu71 on Jun 13, 2018
Dear Sir,

I have purchase a DUET VX BSIV from your dealer at nashik, M/s Kamal Auto Care Pvt. LTD, Ambedkar Nagar, Nashik Pune Road, Nashik.

Booking amount by cheque dated 10.05.2018 RS 60, 200/- as per the demand,
but I have received the bills as below
1.Retail Invoice of Vehicle - VSR-1819-S91 Rs. 49, 272/-
2.RTO Charges Rs. 6, 129/-
3.Insurance Charges Rs 1, 857/-
[protected]
Total Rs.57, 258/-

Amount to be return back to me Rs. 2, 942/-
With repetitive reminders and follow-up...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero i3 smart 110 cc more and more problem

 logu6376 on Jun 13, 2018
Dear sir
My bike details;name :p. Loganathan
Date of pruchase:14.8.2017,
Bike no:tn66v7933,
Eng no:ja06ephhg06874,
Vin:mbljar13hhg06677,
Please contant me through mobile my nos:[protected] and [protected].
Please chcek my service problem..
Im very very depression on buying this bike.
Please do the needful
Regards
P. Loganathan
Sathyamangalam
Please check full service history the call me i prefer in tamil language please...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — about your worst service provided by shiva automobiles salesman dinesh

 AMAZE INFO on Jun 12, 2018
Hi
I am very much dissatisfy by your service Provided by Shivaa Automobiles Nizampet X Roads Hyderabad Telangana.
your sales Man Named Dinesh contact number [protected]
### man he is actually, one of the worst service he just behaves like a government officer. he not even listen to the customer what he is saying and he will give all the LIE n fake promises to the customer, i have being asking regarding my RTO registration he is calling me multiple times asking to collect one time tool kit one time, RTO papers and later he will say, i forgot ur RTO paper come tomorrow and collect...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero pleasure/air leakage due to the rusting of rim within the first service and unwillingness of free replacement of rim

 minialoysius24 on Jun 12, 2018
I purchased my vehicle (Hero pleasure) no:kl 32 l5758 from travancore motors, cherthala, alappuzha, kerala on 29/09/2017.

Even before the first service there was a leakage of air from the front tyre and when it was brought to their attention during the first service they said that it is due to the rusting of the rim and it can be rectified by painting the rim. We demanded a replacement of the rim but they said that rim is excluded of warranty services and is not replaceable. It was becoming more and more difficult to manage the vehicle due to the air leakage and we had to refill the...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — mileage problem

 pgupta4209 on Jun 12, 2018
We purchased a hero passion pro motor cycle from rbs hero, kanpur and we paid rs.63000/- (Rupees sixty three thousand only)
My vehicle number: up 78 ez 4209. While purchasing the vehicle, they filled the pertol 2.5 ltr. If the petrol completly
Finished and i saw only 78 km. Then i filled 2 lts and i got only 78 kms. Then i complained the dealer regarding the poor
Mileage of the vehicle. They said that after the 1st service the problem will be rectified. 579 kms completed the 1st
Service was done by the dealer. Similarly, at the time of purchasing the vehicle, they...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — very poor service done at m/s aman motors, a-7, kh no. 30/2, main wazirabad road, brijpuri,

 sehdevyogesh on Jun 11, 2018
Dear sir,

I am abid khan (Mob [protected]) r/o 341/4, rajiv gandhi nagar, new mustafa bad, delhi - 110094, i own a hero bike model passion x pro, vehicle no. Dl5saq7665..
On 23-may-18, i got my bike serviced from hero moto corp’s authorized service station, m/s aman motors, a-7, kh no. 30/2, main wazirabad road, brijpuri, (Enclosed original invoice for your reference).
You can clearly see that in the invoice, service center had replace the following items:
A) engine oil
B) sprocket set
C) chain drive
D) damper rear wheel
E) strg....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — no performance about servicing

 saral kumar mishra on Jun 9, 2018
श्रीमान जी,
प्रार्थी ने आपके कम्पनी की लीगल अथाॅरिटी में संचालित एजेंसी कमल मोटर्स गोण्डा से 23 फरवरी 2018 को एक सुपर क्रय किया था। जिसकी कीमत प्रार्थी से निर्धारित मूल्य से अधिक ली गयी है। यही नहीं प्रार्थी से निर्धारित कीमत से अधिक...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro/ supplies 2017 scooter instead of 2018

 reshma_unni on Jun 9, 2018
Dear sir,
I have purchased a new scooter hero maestro in feb 2018 from thane {maharastra} via new preet hero, mr sandeep bandiwadekar, we have been confirmed by the agent to supply 2018 model vehicle against the full payment and we have been delivered 2017, vehicle and now when we found out during the first service, the agent is just buying time by giving lame excuses.

Kindly advise how shall we go ahead, since we paid for 2018 vehicle.

Regards

Reshma
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — extra payment taken showroom

 Aakash9899776603 on Jun 8, 2018
Hai,
I am aakash chand i purchase a bike from rk hero showroom. Show room members taken extra money i am pay by credit card but showroom person saying 2% extra is given for credit card payment i am already paid 26000 she is taken 500 rupees extra name is mamta i am not satisfied this service this is very disappointing if you want extra money you can say me sir we want some pocket money. What is the proof extra amount is deposited in hero motocorp company i have not received extra amount any sleep any bills if you are debited my money so give me any confirmation slips bill bouchers anything...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge scooty not working properly

 Bhushan Lipare on Jun 8, 2018
Hi,
Myself bhushan lipare. I am the owner of hero mastero edge and purchased scooty on 22/11/2017. From the time of buying scooty after 1 week its not working properly. Every time battery getting down due to some reason. I had changed battery 2 times but still problem is same. Even service center people (2 times given to hero ahire service dombivli and 3-4 times hero ranjit motor thane) not able to resolved problem. I faced same problem 7-8 times in a span of 6 month of period. Whenever i am not using scooty for 24 hrs battery getting down each time. I tried to start scooty by using kick...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — vehicle not delivered which was given for spares replacement

 Prabhanjan B K on Jun 7, 2018
2 wheeler was given at shri shiradi sai motors konanakunte cross bangalore on 20th may 2018. Today is 7th june 2018. Still vehicle is not ready. Owner of service centre is not responding properly. I can understand to get spares of old model vehicle, it takes little time. But it cannot take 18 days.in spite taking advance 9f rs.5000/' on 22nd may for spares, still they are giving blunt answers. Despite expressing how badly i need vehicle after 14 days, still i get excuses but not vehicle....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — using of rude language by happy grewal (9991033105) and not providing of number plate after paying all dues to shri ram ajit auto meham, rohtak

 Kanwar Dhanda on Jun 6, 2018
Sir, i have purchased a m/c (Hr 31n4120) on 07.02.2018-shri ram ajit auto, meham. All dues paid but number plate of my vehicle not yet provided. Today mr happy grewal -[protected], used rude language to me "nahin dengen number plate aapne jo karna hai karo?" "company hamara kya kar sakti hai". Please do needful on the subject issue.
Thanks,
Sunit...
Complaint comments  Read comments Complaint category Car Dealers

Hero Motocorp — very low mileage

 M KSharma on Jun 5, 2018
My hero motorcycle i smart 110 having a very low millage about 40_47km i have complained two times before it ' i have also complained about in satisfactory service ofagency the service centre provider called me and he advised me to service the bike and said bikes miielage will about 60 km bike serviced and i made payment for service but my bike millage is low it seems that my bike had any technical fault please check up my bike other wise exchange my bike this is my 2nd on line complaint please solve my complained...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — self not working well

 radhakant pandey on Jun 5, 2018
Dear sir i am permanent rider of hero motor bike. It is my third bike hero passion xpro wide no as01 dq 8749, bye from hero motor cop durga sarovar guwahati. Just back 1.5 month. Its self starting system failed yesturday. I gor first service on 13th may18. That time running km was 780. Now its running km is 1660.
Plz do needful and improve its quality

Regards
Radhakant pandey
Guwahati...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst service providing your service centres

 Junaid Langoo on Jun 3, 2018
Sir..
I purchased hero scooting having some issues and went to service centre samad motors sopore jk but they are providing worst services and i received vehicle back with resolved issue..

Need help..
Even i called every customer care or query cell but no one recieved call.. Better to close these numbers permanently..

I suffered alot from your service centre and your product. I feel worst company as well as product...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — replacement of cylinder head under warranty

 Dhiraj Pathrabe on Jun 3, 2018
I have purchased a hero splender i smart bike on 17 sep 2017 from nk kusumagar showroom, nagpur.

Few days ago i have observes a knocking sound with tremendous vibrations in engine. I have complaint about this while doing 3rd free servicing at the kusumagar service center. They has suggested me to replace the cylinder head which will be free of cost as bike is under warantee. So i have submitted my bike in services center on 23/5/18.

On 1/6/18 i have received a massage that my bike is ready. They also informed me that i have to pay rs 580 as a cost of servicing work.
Complaint comments  Read comments [3]Complaint category Cars, Parts & Vehicles

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