Hero Motocorp — service centers, customer care knowledge and behaviour, website not updated, no knowledge to area region office

Address:	Mumbai City, Maharashtra, 400058
Website:	www.heromotocorp.com/en-in/thanks.php

To Whomsoever,

I had purchased Hero Maestro Edge almost 4 months back, with just one servicing done and I have faced serious issues which I would like to highlight. I am from Mumbai, Maharashtra.
1. The headlights, indicators and speedometer has stopped working with the engine also not functioning efficiently.
2. The website does not have updated details of any service centers. The numbers given are not available/ the address are not complete/ the service centers have already been shut down but HERO is not aware
3. We visited almost 3-4 service centers “Ishna Motors-Andheri” which has been shut down, Service center in Seepz as given on the website-where the service center does not even exist and “Scan Auto-Goregaon” which is under renovation and they do not accept two-wheelers and finally I have been told go to “nidhi motors in Goregaon” which numbers are not reachable.
4. I contacted the toll free numbers, and even spoke to a senior (Apeksha/ Siksha) who really did not know English and had no sense of speaking. The call went on for almost an hour which most of it being waiting time (almost 30mins). Even after that she has absolutely NO info about the service centers. She just went on speaking the same thing which is on the website in spite of me informing her that the website details are incorrect and I have been running around service centers for almost a week now since the bike servicing has been due on 13th Sep. She finally said I cannot help you anymore please speak to the Area region office and gave me their number. She disconnected my call when though I was talking pretending that she could not hear me. Is this the kind of training given to the customer care agents? Is this the way they are supposed to help customers, such arrogant behavior?
5. I finally called area region office, Mumbai and spoke to a board person ‘Mr. Pravin’. Unfortunately, even he had no info about any other service centers, No complete address of “scan autos service center”, no phone number of “nidhi motors’ and went on to say that it is the job of the customer service.
6. I had also put a complaint on your website “ Request ID[protected]” but till now no one has even bothered to call or send an email

So finally with all this frustration, I am writing to you for an explanation that 1stly where is a customer supposed to go when they need help? Is this what HERO guarantees about service and about caring for customers? I also have an Honda Activa for more than 5 years and have never ever faced such an issue where I have been so helpless.? Why are so many service centers not functioning or you do not have ti ups with the right service centers? How can the bike parts stop functioning in 4 months? Why are the customer service agents not trained enough to speak what is asked and give adequate info? Why are the websites not updated? This has been a serious issue and I am going to take this up to consumer and social media till these issues are not sorted by HERO. When you go to the complaint cell. https://www.complaintboard.in/complaints-reviews/hero-moto-corp-l165004.html see the number of complaints pending for HERO. If this is what you promise your customer. PLEASE CLOSE DOWN

Regards,
Juella Mendonca
[protected]@gmail.com