Himachal Road Transport Corporation [HRTC]

Himachal Road Transport Corporation [HRTC] — Horrible transhipment of bus passengers at midnight

Munni Ravi

from Mandi, Himachal Pradesh

Jan 4, 2022

Address:

HRTc Shimla

I am 71yrs old sr citizen traveled along with my 85yrs old mother-in-law, her 84 yrs old sister and 2 other sr citizen relatives from Mandi to Delhi in Himsuta Volvo bus, trip no.65 on 25/12/2021, departure time from Mandi 6.30 pm, tickets no.MH 034990, 034991 and 034992.
Passengers of the bus were told to shift into the other bus at midnight in pitch dark night at alonely horrible place. We had to shift our heavy baggage to the other bus, without any help.
In the midnight with biting cold and no security in the lonely place we were at our own mercy. Any untoward could have happened. Bad management of HRTC not caring for the welfare and security of there valuable passengers.
The management could have arranged for transhipment in the ambala bus stand or at other safe enlighted place with humanitarian help to the sr citizens.
Such serious decisions should be taken by mentally sound and responsible officers by keeping in mind the mental agony likely to be faced by the sr citizen passengers.
Hope the higher authority will take the action against the irresponsible, unfit person who has taken that horrible decision and convey that to us.

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Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.

Jan 04, 2022

Updated by Munni Ravi I am 71yrs old sr citizen traveled along with my 85yrs old mother-in-law, her 84 yrs old sister and 2 other sr citizen relatives from Mandi to Delhi in Himsuta Volvo bus, trip no.65 on 25/12/2021, departure time from Mandi 6.30 pm, tickets no.MH 034990, 034991 and 034992.
Passengers of the bus were told to shift into the other bus at midnight in pitch dark night at alonely horrible place. We had to shift our heavy baggage to the other bus, without any help.
In the midnight with biting cold and no security in the lonely place we were at our own mercy. Any untoward could have happened. Bad management of HRTC not caring for the welfare and security of there valuable passengers.
The management could have arranged for transhipment in the ambala bus stand or at other safe enlighted place with humanitarian help to the sr citizens.
Such serious decisions should be taken by mentally sound and responsible officers by keeping in mind the mental agony likely to be faced by the sr citizen passengers.
Hope the higher authority will take the action against the irresponsible, unfit person who has taken that horrible decision and convey that to us.