[Resolved]  Hindustan Times — Non delivery of coupons and gift for mint subscription

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New Delhi, Delhi, 110001

I have renewed my subscription to the Mint newspaper vide cheque no. 000018 drawn on HDFC Bank dated 25/08/2015. I had received confirmation sms from HT Media of having received my subscription on 02/09/2015. I had received another sms on 23/09/2015 saying that my coupons and gift have been despatched vide Procure Logistics. I have yet another sms from HT Media on 23/10/2015 stating that my Mint Coupons and Gift have been delivered by Procure Logistics vide their AWB No. [protected]. I state that I HAVE NOT RECEIVED the MINT Coupons or the GIFT till date. Repeated Phone calls to Procure Logitics (Ph No.[protected] have yielded no results. They always promise to call back but never do so. The above mentioned compalint was sent on email id [protected]@hindustantimes.com on 30/10/2015. Received reply from one Mr. Hajra as below "Dear Mr. Kothari, We understand from your email, that the HT Subscription coupons and gift bearing coupon Number : 50280387 are not received at your end. We will ensure the necessary investigation is done at our end with concerned team. The investigation with the team will take about 15 working days and hence request you to bear with us till then. We regret for all the inconvenience. Best Regards, Hajra Team Hindustan Times I had sent reminder email for update on 25/11/2015 and received below reply Dear Mr. Kothari, With regards to the below email, we would like to inform you that the coupons will be delivered by next week. Best Regards, Hajra Team Hindustan Times I had sent another reminder email on 10/12/2015 and received the below reply on 16/12/2015 Dear Mr. Kothari, With regards to the below email, We tried contacting you to on the contact number provided however it was not reachable. We would like to inform you that coupons will be delivered in next 12 working days. Regret for the inconvenience caused. Best Regards, Hajra Team Hindustan Times My queries are 1) Will I ever receive the coupons 2) If not will I receive a refund for the same 3) Why can't Hindustan Times Block this Coupons, issue new ones and send them through a Reputed Courier company. Jignesh M Kothari [protected]