[Resolved]  Hindustan Unilever — Lipton Loose Green Tea

I am a regular consumer of HUL products.

I purchased a box of Lipton Loose Green Tea 250g through Amazon and this was delivered to me today. The box is puffed up as if it is filled with gas. I have never come across this in my previous purchases of Lipton Loose Green Tea.

I lodged a complaint on 26/03/2021, with HUL; and subsequently in reply to HUL’s email I submitted photos of the puffed box along with details of the purchase. In response to the above complaint, HUL generated the following ref:_00DE0bbLj._5004JO5uqH:ref . Subsequently HUL’s customer care agent called me and stated that the Lipton Loose Green Tea package would be replaced. I had given complete details of the purchase and my contact information to HUL’s customer care.

However, till date I have not got the replacement Lipton Loose Green Tea package. My email to HUL customer care is going unanswered.