Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
For one, the contact number that you get on the SMS that 'promises' to send the e-voucher by the coming Saturday is one digit short ([protected]). If you manage to find the actual number (I assumed that the last digit was missing and tried all 10 combinations) - [protected] - they do not pick the call at all. Even if they pick the call, they just say that they are facing a problem with bookmyshow.com, ask for your name and phone number and say that you will get it in a day or two.
I have managed to reach the 1800 number thrice (after trying it about two dozen times) and have got the same reply each time. When I asked them for a complaint number, they said that there is none; when I asked to speak to their manager, I was told rudely that that person is not available.
I have spoken to many others and everyone is facing the same issue; one of the affected parties is a member of a reputed consumer forum. He has contacted the stores around his area and has started taking signatures from the affected people. We will be escalating this to the consumer council soon.
Shankar.