Hindustan Unilever — Pureit RO + Marvella GKK2 Kit Warranty

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I have purchased Pureit RO + UV Gkk2 kit in August 2020 and paid Rs.3500 + installation charges to technician for the same. But today suddenly water started leaking from the RO, as one of the filter bottle got broken.

Today I have registered complaint for this issue, then team told me that their is no warranty for gkk2 kit. If they can't provide warranty for the product, then why company is selling the filter kits on extremely high prices.

I want company to change this broken filter free of cost, as now I am not in the condition to pay again for this.
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PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Feb 15, 2021
Updated by Pbtankit
Yesterday after registering my complaint technician visited my house and said that pressure reducing valve is required to reduce the input water pressure as your society water pressure is high, when i asked him for the price, he said it comes with the cost of Rs.610 from Pureit company only. When I asked can i buy it from Market? He said it is not available in the market and if you found anywhere in the market that can be dangerous to filter.

I asked him if we already installed an inlet valve which came with the product(photo attached for reference)), then he said these inlet valves do not reduce water pressure. He asked me that you have to pay Rs.800 for filter and Rs.610 for pressure reducing valve. Since there was no drinking water in the house, I have paid him the amount mentioned by him.

Now, my question is why the company is selling poor quality filters at extremely high prices and why the company is not providing water pressure reducing valves at the time of selling the product to customers.

I want to highlight this matter in the consumer court as the company is making a fool to customers. I want the company to refund my amount for the filter and pressure reducing valve which got charged yesterday by the technician. I will also highlight that the GKK2 kit which got installed in August 2020 for which I paid Rs.3500 + 300 installation charges had cheap quality filters, due to which it got blasted even after having half inlet valve open. And now I am not having trust on Hindustan Unilever and never advise anyone to buy Pureit RO filters.

Complaint comments 


Don't recommend this product. We have experienced multiple issues with the motherboard, motor and the replacement of the GKK1 & GKK2 kit are charged at a higher price than the market value.

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