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Hiranandani Hospital — TPA Settlement

The TPA was given to pre-approve a cashless policy in favour of our new born baby but since it was taking too long a time we cancelled the cashless part and paid it directly to the hospital. But then our TPA(DHS) told that our cashless approval has been done after two days and so it reimbursement cannot be lodged.
When the matter was taken up with the hospital authorities the TPA department informed that they had given the cancellation request to DHS and got the cancellation done. DHS has since refuted of giving any such cancellation to the hospital.

Now I took the matter with the TPA sternly to which he said he will find out with DHS and come back. Following which he suddenly disconnected the line itself. These people won't wait if their money is not settled, but then as it is our claim and lax was from their part they are not hearing anything. It is pitiable on the part of such a reputed institution to behave in such an irresponsible manner.

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Had got approval from Reliance general insurance for cashless for my COVID treatment for my discharge in October second week. During final billing 10k amount was withheld as deposit for clearing from reliance to hospital. It’s been more than 4 months now, but still deposit amount is not refunded back. Have been sending reminders to TPA regularly but getting no revert from them.
Kindly intervene.

Rahul Dholakia.
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    Hiranandani Hospital Phone
    +91 22 2576 3300
    +91 22 2576 3333
    Hiranandani Hospital Address
    Hill Side Avenue, Hiranandani Gardens Powai, Mumbai, Maharashtra, India - 400076
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