Hitachi — Defective Hitachi Summer QC RAV518ESD Air Conditioner Sold to Customer

Address:

New Delhi, Delhi

Respected sir/ma'am, I am Aditya Chanana, a student of class tenth. I am writing this email to you regarding the series of problems I am facing with my Hitachi air conditioner which was purchased on 10th April, 2012. The details of the air conditioner are as follows... Model No.: Hitachi Summer QC RAV518ESD (as on invoice) As soon as the air conditioner completed one year, it started to make high levels of noise, This noise has existed since the first service by Hitachi within the warranty period! The noise, with passage of time, aggravated, started becoming very loud and finally culminated into the "E9" error. When the engineer came to examine the AC, I was told that the DC motor needed replacement, which would cost me Rs. 7000, an amount a third of the actual cost of the AC! He also discovered that moisture had entered the cable that connected to the main control unit. When I complained about this to Hitachi, instead of replacing my defective AC, they instead tried to temporarily repair the motor to make the AC work, and stuck a cello-tape over the cable to prevent moisture from entering it. I was completely unsatisfied since the AC retained its high level of noise and now had reduced amount of cooling as well. I feel that I had received a third-class repair from such a reputed company. Now, this year, the cooling reduced even further and the noise increased ten-fold. Since I have an AMC with Hitachi, the engineer came and again tried to temporarily fix the problem by servicing the AC again which was done just last month, but the problem retained. He told me that it's due to the compressor and it is normal for it to exist, which was astonishing to hear. And now, yet again, the AC stopped working at all, and the display also didn't show anything. Once again I contacted Hitachi, and I was told that now the PCB and the display have been impaired, and will be needing replacement. One by one, each and every part of the AC is failing. Hitachi looks like its in no mood to permanently resolve the problem and wants to keep it lingering. Hitachi is a brand which is well-known and trusted over the world. I bought a Hitachi AC with this trust. Now, I doubt the quality and durability which Hitachi claims to instil in its products. I believe that customer satisfaction should be the first concern of Hitachi, products should have high quality and durability. If such high priced appliances wear out in a matter of one year, then how can one trust Hitachi? All the ACs in the market have an average life of at least 5-10 years and if this is the status of the AC in such a short time, then I am horrified by wondering what would happen in the following years. I feel being cheated by Hitachi, being sold a defective product. I am very upset by Hitachi. I have been a given a poor, third quality product that has such a short life. I feel that Hitachi is making a fool of its customers and ruining its image. In the future, I will never recommend anyone to buy a product from Hitachi. Being a part of the Gen Y, I believe that you should take the uttermost care so that Hitachi remains a name of quality among us.