[Resolved]  Hitachi — Hitachi ac releasing poisonous gas

Address:Gautam Buddh Nagar, Uttar Pradesh

I have complain last year to hitachi that your brand new ac releasing a kind of bad smell last year when i have purchased this ac. That time your exceutive gives an excuse that this brand new ac after working few days it will disappear. We are not able to sleep at night and we shut down the ac. But unfortunately we have not complain again. And because we are not big user of ac so we had adjust ourself without ac. But this year as temperature up we start using ac . And that bad smell comes again. We complain again but your excutive said yes bad smell is coming out but this a liquid which we put in ac to prequre and safe from rats . Its a position for rat. The earlier executive forgot to clean this. I will do it for you. I will provide you wet cleaning this will resolve your issue. On the same night the smell comes again. And after again two days i am still not able to sleep and shut the ac off. Many time i on the exaust fan and then sleep. I am and was afraid of a posinious gas. Which can kill us during sleep or i many times check my wife that she is fine or gone in deep sleep. She and i both " khasi" many times during night. I think you should take strong action against this. Rather i am planning to do fir against you. Its seems like a manucatureing deffect in this. I also want to warn you that in future if we have or caught cancer then i will never let you go. Will take you to the court as well. Your team is taking lightly to our complains. I would like to check what is this smell . Replace this unit and check what is being released from your ac from last one year. Not sble to use video. And none of pic or video catch the smell. Send some one along with smell detector else i will not entertained them.. Kunal [protected] saxena.[protected]@gmail.com 1816, sector 29, noida
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Aug 14, 2020
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Jun 03, 2014
hitachihli's response
Dear Kunal, we apologize for your inconvenience. Please send an email to [protected]@hitachi-hli.com with all the details of your complaint(s) and contact information so that our service team can solve your problem. Regards, Team Hitachi
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Comments

I also feel the same foul smell from indoor unit . When i called for service .hitachi personel asked us to use room spray if smells. Asked them to have a look at my ac several times .. No proper service ..poor quality engineers .still smell didnot go off.

Gonna take my coplaint with higher authority .soundar [protected], chennai.

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