Hitachi Home & Life Soloution — Faulty Refrigerator-

Address:

Mumbai City, Maharashtra

Purchase date: 27th June 2014. Ser No :[protected] Model no RV660PND3KX Hitachi Customer care:[protected].- Email: [protected]@hitachi-hli.com Purchased from Vijay Sales- Linking road, Khar West- Mumbai 400054.- Vijay sales customer care[protected] Complain: We have had frequent non cooling of the refrigerator compartments. We have made 3 complains to Hitachi customer care and they have attended on all occasions. A spare part below the freezer compartment has been renewed (after a long waiting period of more than a month). The complain numbers are [protected]/19th may 2015 [protected]/28th feb 2015 [protected]/12th feb 2015 From the first technician attendance, we observed heavy ice formation in the two fans in the freezer compartment. The icing blocks the blades and arrests its motion thereby blocking any transfer of cool air to the lower compartments. This problem of the fans getting iced up continues today in spite of the part renewal, as stated below. The part was renewed on 10th April 2015 after a long wait for which, due to a defective cooling, we have had to defrost the fridge every 10/15 days. The last attendance by Hitachi was on 21st May for icing on the freezer door. The technician attended and put some packing on the rubber seal, as he said sealing was not proper. We have to constantly defrost the fridge every 10 to 15 days to enable the ice to melt at the fan area. We cannot do this all the time. ### We now want a complete renewal of the product supplied, ie a replacement refrigerator . as evidence shows that this malfunction will continue post warranty period. ### Again, today we have had to defrost the unit due to a sound emitting from the freezer compartment, which by experience, now, we know it is due to icing on the fan blades of the two fans in the compartment rear. ### I request assistance in taking this matter up with the consumer courts if Hitachi does not come up with a fair solution. I am mailing this very text to Hitachi customer care as well as to their Management.