[Resolved] Hitachi Home & Life Solutions India [Hhli] — ac dead since 2 months - complaint number: [protected] | |||
I had logged a complain with hitachi dated 12th july 2019 stating my device is dead and not working and the led light blinks 7-8times. The technician said that the pcb & motar needs to be replaced, for which he has raised a request. Today is 5th of september, almost 2 months from the 1st day of logging complain and my ac is still dead. I have sent n number of emails & calls to the service centre guys and the answer that i get we dont know the status of the order and dont know when the part will arrive. Previously i was told that the waregouse has caught fire.. I understood their situation, but now no more...2months and i have no update of the part. On calling the hitachi service centre i get to know that the service centre guys will call you but never have i received any call from them. I have my wedding next month, and here i am following you with this useless service centre. I want the issue to be resolved in this week itself... Its high time now. I did a biiiiiig bistake buying a hitachi product and will never recomment the same. Was this information helpful? | |||
Oct 25, 2019 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Sep 07, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vishakha, We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Verified Support Sep 23, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vishakha, We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi | |||
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+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
We do not want you to feel this way. Kindly share your mobile number or complaint number with us at hitachiindia.social@gmail.com and we assure you we will look into this right away.
Regards,
Team Hitachi
We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product.
Regards,
Team Hitachi