[Resolved]  Hitachi Home & Life Solutions India [Hhli] — air conditioner

Address:

Indore, Madhya Pradesh, 452001

Our is is not repaired even after abt a month passed. We are badly suffering in peak summer.
Subject: - delay and deficiency in service by hitachi customer care/service people - causing customer to suffer in hot summer and suffering with harassment, inconvenience and mental agony dear sirs, on 14.5.2015, we purchased a hitachi rau514avd split air conditioner from m/s. Lotus electronics supermarket, indore (Vide bill no.41r1500333) in the name of mr. I. B. Prasad. After sometime, the remote control was not functioning properly. But the air conditioner was working properly (Even without remote control). To get the remote control device repaired, we lodged a complaint through the helpline of m/s. Lotus electronics. On 14.4.2018, a servicing person/engineer visited (Deputed by service dealer ms/. Temperature control) and, after checking the unit, he observed that the display unit of the air conditioner is not working therefore, he removed the pcb of display unit and took with him saying that it will be repaired and fitted properly on the very next day. It is very disappointing that inspite of making one-day promise, the display pcb unit is not installed till date and, as a result, we are unable to use the air conditioner even as it was before removing the pcb. It is very painful that inspite of having paid full price of the ac unit, we are suffering with the hot summer and the service people are not at all bothered about inconvenience, torture, harassment, agony faced by the customer. If it was to take a longer time, then the company/service provider should have installed a stand-by unit. A request was made to customer service provider but he did not made arrangement for stand-by unit/pcb. Now your socalled technicians have spoiled the air conditioner which was running without remote is not even getting on (Very bad and inexperienced, stupid technicians you borrowed). Moreover, nobody is taking any responsibility of providing services we tried our best at all levels like: on hitachi customer care nos.+91-[protected], +91-[protected]; mr. Arun nagar ([protected]); mr. Rohit patidar, service engineer ([protected]); indore office of customer care (As given by service engineer[protected] and the customer care centre of m/s. Lotus electronics, but to no avail. Now there remains no option except to contact highest authorities of m/s. Hitachi, for which we are forced by the deficiency in providing efficient and on-time services and giving false assurances by service engineer, customer care, and other hitachi service and customer care people. Therefore this letter is to request to the highest authorities to take immediate action to put the airconditioner in working condition immediately because it is the summer season when air-conditioners are needed and used by everyone; and if someone put our air-conditioner to a halt position and not repairing it on time, is certainly a crime against humanity as well as deficiency service and amounts to a breach of trust in terms of business and professional ethics. As a result, the customer who is suffering with hot summer inspite of having paid the cost of air conditioner, is harassed, tortured and agonised by a company in its ancillary service providers, clearly amounts to deficiency in service and harassment to a customer. At the last, please do take some steps at the earliest and put the responsible persons to task. Thanking you, yours faithfully, (Madhulika sinha)