[Resolved]  Hitachi Home & Life Solutions India [Hhli] — breakdown of hitachi refrigerator r-s31nvnd (3 door 366 lts) not serviced for 2 years and above

Address:

Kolkata, West Bengal, 700045

My hitachi refrigerator model number r-s31nvnd (3 door 366 lts) with case number [protected] is being worked upon currently. I had to raise another case because my fridge has been working intermittently for more than the last 2 years and everytime someone used to come, they used to do something, say additional parts were required, and then not follow up with the service.

And the refrigerator used to breakdown everytime the air temperature used to go up or lots of stuff was being put in the fridge.

The current executive working on my fridge with case number [protected] told me today that there was a part which was replaced by some hitachi technician itself was replaced by a samsung part and not an original hitachi part. How can an authorised hitachi technician do this? That is just cheating on another level. I would like hitachi to kindly conduct an internal inquiry of their authorised technicians in the area and check on the work they are doing and also get my refrigerator fixed because i bought hitachi for it's technical excellence, not horribly shoddy and poor service.