[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi ac 1.5 split 3 star toushi rau317kwd

I am extremely unhappy to inform you that a renowned company like hitachi is providing a pathetic service.

I had purchase an air condition in the month of june 2017. But till now your ac gas have to refill twice by your company. Now the latest problem a odd smell is coming from the ac and also facing water leakage. I had also send you mails on mail i'd http://www.jci-hitachi.in which is provided by genesis dated on 13th march, 14th march & 18th march.
An engineer name mr. Safaroz visited to my home and requested me to repair the ac. Now alternate day i received calls from rajarhat branch, behala branch & jadavpur branch.


I am not interested to repair the ac.
Request you to kindly replace theac machine as it is causing a daily problem or else i have to take legal action against hitachi.
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May 4, 2018
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Customer(Aaditrei),

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards
Team Hitachi
Verified Support
Apr 03, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Customer (Aaditrei),

We understand that your concern is resolved now. Please get in touch with us at hitachiindia.[protected]@gmail.com if you face any issue with your Hitachi product.

Regards,
Team Hitachi
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Comments

We bought the said model of Split AC on 26/04/2017, which is not working and we are not getting services.inspite of repeated request to service station in Ahmedabad, gujatat, India
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Mar 27, 2018
Verified Support
Dear Customer (Slarajeshpunjabi),

Apologies for the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.social@gmail.com so that our team can assist you.

Regards,
Team Hitachi
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Apr 4, 2018
Verified Support
Dear Customer (Slarajeshpunjabi),

We hope your concern is resolved now. Please get back to us at hitachiindia.social@gmail.com if you face any issue with your Hitachi product.

Regards,
Team Hitachi

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