Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi air conditioner 2016 model no. rac318eweas-160b88951 dated 18th march 2016

Gunappa

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110092

I have purchased this machine in 2016 (Invoice attached) and it was replaced with another machine since it had manufacturing defect, one ofthe pipe inside was bent, because of which there was no cooling and it took almost 3-4 months and whole summer i could not enjoy the cooling.in 2017 it was said that the gas was leaked and new gas was filled as it was under warranty and it worked till october after which i havent used till now. During last week i have booked for servicing. Now your engineer said there is no gas and the gas people came and said that the cooling coil is leaking in 3 places. I was also asked to pay rs.2700 to charge the gas.

Unless the ooling coil is changed there will not be any cooling as advised by your engineer. After purchase of this machine every summer i am facing problem and it is only third year. It looks i was given a sub-standard machine and cheated. I look for a solution from your very senior person by understanding this problem.

Kindly help and let me get some justification for my purchase and i believed hitachi is best.

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May 6, 2018

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Gunappa),

Apologies for the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com for better assistance.

Regards,
Team Hitachi

Apr 05, 2018

Updated by Gunappa My mobile no is [protected]and the complaint no. is ID1917228.
regards
J Guna Sekaran

Verified Support

Apr 05, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Gunappa),

Thanks for getting in touch with us. Kindly share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com as it is showing as protected so that, we can assist you better.

Regards,
Team Hitachi

Verified Support

Apr 05, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Gunappa),

Thanks for sharing detail with us. We have escalated your concern to our team and will get back to you at the earliest.

Regards,
Team Hitachi

Verified Support

Aug 14, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Guna Sekaran,

We have found that our team has shared a quotation with you for service on a chargeable basis. We are waiting for your approval on the same. Only post receiving your approval we shall be able to process this further.

Regards,
Team Hitachi

Aug 16, 2018

Updated by Gunappa The reply given by you doesnt seems to be in order. You are explaining as if in all other cases. My case is different since the machine exchanged by you for the product I purchased is sub-standard. This is my allegation and the reply should be based on that. When I puchase a machine I could easily say it is quality passed and came through the regular channel. The same is not for the product you replaced.

The fault is on the replaced machine which fail to deliver even for 2 years. If you say every machine is good for only one year and incase of any after which has to be paid & replaced seems to under estimate your product.

I am not able to accept this arguement, since even during warranty period the machine has undergone so many faults and the parts were replaced.

I am sorry I extremely disappointed and I always advice my friends circle to dissuade to go for Hitachi product, because of my worst experience.

J Guna Sekaran

Verified Support

Aug 17, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Guna Sekaran,

Apologies for the inconvenience caused to you. We have re-escalated your complaint to our team and will get in touch with you soon.

Regards,
Team Hitachi

Verified Support

Sep 12, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Guna Sekaran,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi