[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi dc inverter ac 1.5 ton diagnose as gas choked. seems wrong diagnosis to make money.

Address:Gautam Buddh Nagar, Uttar Pradesh, 201303

I am having 2 hitachi split ac dc inverter, which are almost two year old and out of warranty.
This time when summer came up i logged a complain with hitachi for service and ac compressor switch off when desired temperature achieved.
Although being dc inverter ac it should not switch off and should go on very low speed.
Technician visited and diagnosed as ac gas is choked and need to release all the gas and refill again. Cost for that he explained as rs. 5000/- and rs 500 as visiting charge. Total cost for two ac he demanded for rs. 11000/-.
I have heard about gas leak but gas choked i have never heard. Although my both ac cooling is good. Since i did not believe on his diagnosis, i asked him to leave. Now i am puzzled how to get repaired my ac.
I am big fan of hitachi. I dont want to get repaired from out side. But hitachi service technician is cheating. Hitachi customer care is saying there are the only service center for my location. So don't have any option now to being cheated.
Hitachi should take responsibility and shall ensure no such cheating from their service partners.
Was this information helpful?
No (0)
Yes (0)
Jul 24, 2018
Complaint marked as Resolved 
No effort from Hitachi to resolve the problem.
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Vaibhaw,

We regret the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com so that we can assist you.

Regards,
Team Hitachi
Verified Support
May 29, 2018
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Vaibhaw,

We hope your complaint is resolved. Please get in touch with us at hitachiindia.[protected]@gmail.com if the issue still persists.

Regards,
Team Hitachi
Jul 24, 2018
Updated by Vaibhaw Pandey
Problem still not resolved. i have already written mail on above said id, but no resolution till date.
my contact no is[protected].
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hitachi Home & Life Solutions India [HHLI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    1529
    Pending
    0
    Resolved
    927
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
    View all Hitachi Home & Life Solutions India [HHLI] contact information