Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Hitachi refrigerator / Compl no [protected]

Iqbal Asian Adventures

from Noida, Uttar Pradesh

Oct 12, 2021

Address:

4/211 B, Al Khair, Sahab Bagh, Anupshaher Road, Aligarh - 202001 / Contact no: 9891792608

My Hitachi refrigerator is not working at all since 1st October in my hometown, Aligarh. We made a complaint on 2nd October and got below message:

Your call number [protected] is pending due to SPARES ARE NOT AVAILABLE. Please call at [protected] in case of any query. Hitachi.

We are continuously trying to call them but most of the time not picking the phone or not available. It's been 10 days now and there is no response at all.

Extremely poor response from your after sales & service organisation. Your website does not carry contact name or address or phone number of people who are accountable towards after sales & service and names of senior management to whom the issue should be escalated in case of no response.

Was this information helpful?

No (0)

Yes (0)

Nov 16, 2021

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2021

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Iqbal,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Verified Support

Oct 16, 2021

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Iqbal,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Jan 04, 2022

Updated by Iqbal Asian Adventures Dear Team,

Thank very much for your help. Issue has been resolved.

Sorry for the late response.

Iqbal Ahmad