[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Issue in Hitachi inverter 1.5 ton Split AC due to Negligence by Service center

Hi Team,

My Hitachi 1.5 Split AC stop working after running 8-10 mins, i had complain this incident on 11th April 2022, ref : [protected].

1. 12th April 2022 your engineer visit to find the issue. says that your
0ut door unit controller have issue & need to replace .
2. 19th April 2022 your engineer visit again, this time fault part replaced but again its occurring same issue.
3. 20th April 2022 your engineer visit again now he says your indoor Unit
PC controller having issue & its required to replace.
4. 21th April 2022 your engineer visit again & this time they change indoor unit PC controller but it still have same issue.

This time he check my indoor unit cooper coil & do soldering on my indoor unit cooper coil during this your engineer told me your coil damage & it need to replace.

Due to Negligence by your engineer they have damage my Indoor Unit & not able to resolved my issue after replace AC part & damage my indoor unit.

I am not going to paid any damage amount, Kindly send professional engineer which could resolved my issue asap.

PFA my invoices which I had paid to your Engineer during visit.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jun 3, 2022
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Sachin,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Apr 26, 2022
Updated by sachin_singh1981
Hi Team,

Kindly do the needful asap.

Regards
Sachin
Verified Support
Apr 27, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Sachin,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Hitachi
Verified Support
Apr 29, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Sachin,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hitachi Home & Life Solutions India [HHLI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    1529
    Pending
    0
    Resolved
    927
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
    View all Hitachi Home & Life Solutions India [HHLI] contact information