Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

My AC is not working since 1 month due to compressor failure and entire team is not able to arrange a replacement part. I am suffering in this heat for 1 month now and have no idea when this issue going to be resolved. Customer care is making fake promises; service center is not picking the call.
Please tell me the location from where I can pick up the spare part since you have most inefficient supply chain which cannot deliver a part in two weeks. I will also find some one who can replace the part and pay the money. This was all big mistake to buy Hitachi AC.
Please be mindful that I am paying annual AMC to maintain the AC. I feel cheated and harassed by entire Hitachi but probably I can do nothing about it.

None resolving of service issue complaint no[protected]. I had purchased a Hitachi inverter ac, the product is not good and by the time of installation there water leakage but the service guy managed and convinced us. After second month we have same issue and we raised a complaint with Hitachi on 11th Apr22, service person came but he unable to solve and till date no response received even after sending mails and attempt to reach call centers. While we track the complaint as the status is spare parts request raised... Till date...

HITACHI has shared an email account "[protected]@jci-hitachi.com" to raise any after sales concern. Recently I have encounter an issues with my AC where a poor quality plastic cabinet was was sold to me less than a year back is burrowed by small animals (possibly rats).
First of all, I got surprised to see it (even an AC cabinet can be burrowed by rat) because in the same floor I have another company AC which is running since 2011 without such issues.
Anyway, I raised my concern over poor plastic cabinet to Hitachi through email. The email sent on May 6th, 2022.
It's more than 10day's I haven't received a single response from HITACHI.
HITACHI has shared an email account "[protected]@jci-hitachi.com" to raise any after sales concern. Recently I have encountered an issue with my AC where a poor quality plastic cabinet that was sold to me less than a year back is burrowed by small animals (possibly rats).
First of all, I got surprised to see it (even an AC cabinet can be burrowed by rat) because on the same floor I have another company AC which has been running since 2011 without such issues.
Anyway, I raised my concern over the poor plastic cabinet to HITACHI through email. The email sent on May 6th, 2022.
It's been more than 10 days I haven't received a single response from HITACHI.
I never expected such unprofessional attitude from a MNC like HITACHI.

I had purchased a split Ac 1.5 Ton AC from New Rhythm House, Sector 18, Noida From the date of installation, I had faced a lot of problems like lot of sound coming from internal unit, a lot of vibration in external unit etc which is quite unusual. After facing so many problems, I think that the product is defective. I had complained a several times in the Hitachi Customer Care which they attended but there was no satisfactory result. At present the AC is not working as it should. The room is not cooled at all.In this scorching heat, me and my family is facing a lot of problems. The purpose of buying this AC is in vain if I can’t use it when required. In this unwanted situation, I would humbly request you to make some arrangements to replace this defective unit with a new model

Regards Rahul Contact no. [protected] / hr.[protected]@gmail.com

I have raised a SR on 20th April with SR no [protected] for which your technician visited after 4 days on 24th Apr, on 28th Your team visited with faulty part without tested & raised a new request [protected]. My SR is pending for 25days now without any resolution & no-one is willing to update the status.The services that I am getting from Hitachi is unacceptable & pathetic & I will not recommend any one to go with Hitachi. From last 25 days I am suffering in this heat because of Hitachi.

No-one is bother to revert over email & there call centre executive doesn't have any information or anything wherein they can connect to some responsible person. I have done the escalation over email to level-1 & level-2 as well but no revert yet. Also I have purchased this AC in 2018 & now service centre is saying that these parts are not covered in warranty, not sure why these parts are not covered in warranty.

Hi,
I had purchased three 1.5 ton split inverter AC's from Croma Rajouri Garden Delhi on 15th Apr 2022. I had requested for installation on 21st april for all 3 (Request nos. [protected], [protected], [protected] ). Tickets were assigned to Abdulla ([protected]) and technician Nizam ([protected]) had come to install them.
The technician botched up all the 3 installations:
1. First AC was installed in a way that we could not open our bedroom cupboard at all. We then asked for shifting the indoor unit by a few inches to customer care (Req [protected]). Same guys Nizam came and shifted the AC and took installation money again from us.

2. Second AC was installed where the bedroom door was hitting against the blades of the AC. This time when we tried to call Nizam again, he refused to attend and asked us to use the AC like this only. We called customer centre again. He stopped taking calls after multiple complaints to call centre he came to shift the AC and charged us again. (Req: [protected])

3. The third AC never worked after installation. there was no cooling. We again raised complaints (Req. [protected], [protected]) and a person visited and told us that there was no gas in the AC. He showed us a joint from where the gas had leaked out as the technician who had installed did not fit it correctly. However, he refused to fix the AC and told us to call the same person who had done the installation. Nizam did not attend our calls. We complained again and some Alam() called us and assured he will send Nizam to fix.
Nizam arrived after 2 days and filled gas and shifted the outdoor unit. He again did a bad job and took another 1500/- from us.
The outdoor unit is now tilting outwards (Please note we live on the 7th floor), only 2 screws are fixed and pipes are injured. It can fall any day.

The AC is still not cooling. The compressor switches on for 10 mins and then switches off again. I have raised another complaint (Req. [protected]) for breakdown but no one has attended or called us yet.
This is a new AC and not used even once.

I would like a replacement for this. I am extremely distressed and dissatisfied by the service centre job. The technicians are absolutely unskilled. they just want to take money and dont attend even if they make all the mistakes. the technician also stole our 3m copper pipe that came with the AC. On confronting him he threatened us by saying he will remove all copper pipes he has installed in our AC's.

I am a 64 year old woman, widow of an army officer who has been harassed by Hitachi service people.
My AC is still noy working. This is not expected from a reputed company like Hitachi.
Please resolve my issue and provide a replacement.
Attaching pics of the outdoor unit and machine.

Thanks,

Our AC is not working and is still in warranty. My mom called 4 days in the morning to inform and to ask someone to come and look at it. Every time we call, we are given a SLA of 48 hours and then no one shows up. My dad had a heart surgery and for him working AC is must. Heat wave is bad in Delhi and for everyone however it is worse for those with existing medical conditions. This company has unethical practices, no customer service and pretty much like a misleading business. They take money from you when you buy and provides no service if something goes wrong even if it is under warranty.

Hi Team,
I want to register complain against Hitachi product and their service team.
I bought a high end product of Rs.71k ( (2 door 560 litre & model no R-B570PND7-GBK) on 03-Apr-2022 and within one month the fridge has stopped cooling. The sales person had a very high opinion and mentioned that this refrigerator is in the premium segment and delivers quality performance but it seems to me as otherwise.
I raised request on 04-May-2022 to customer care and technician (Umesh Mob no: [protected]) visited and within 10 min declared that there is no problem with the appliance but I insisted to keep the request open so as to monitor refrigerator for next two days but the ticket was closed without any remark which is entirely unprofessional by Hitachi service centre whereas the problem still persist and I am still struggling with my food stuff getting bad on daily basis.

Furthermore, now every time I am raising the request, my request is being declined and I get a default message stating “we are unable to contact you” (screenshot is attached for reference).

Till date, I am struggling to find the resolution but no progress even after requesting customer team. Hence, wasting energy, time and food too (due to non-working fridge).

Looking forward for your support to get this issue resolved.

Regards
Simran Kakkar
+91-[protected]

As detailed earlier, I have two 1.5 T windows AC of Hitachi make. The first one purchased on 15/05/2018 from Vijay Sales Delhi and second one purchased in may 2020 from Sargam Electronics Delhi
My complaint number [protected] dated 30/03/22 for low cooling of first AC was allotted to Adnan refrigeration and as advised by them gas filling was done 03/04/22 on chargeable basis but problem of low cooling continued & as there was no response against many calls, I registered complaint no [protected] dated 13/04/22 . Their representative topped little gas on 16/04/22 but problem still persists . There is no response to complaint no [protected] dated 28/04/22 and [protected] dated 02/05/22 and problem still continues. Please do the needful on urgent basis and if not possible to resolve it then please refund my money Rs 2250/ - paid towards gas filling

We had also made complain for second - low cooling on 29/4/22 attended on 30/4/22 ON CHARGEABLE BASIS.
PLS DON'T MIX THE TWO COMPLAINTS AND ATTEND TO REPEATED COMPAINTS FOR AC 1 IMMEDIATELY

My Hitachi inverter AC is not working (no cooling) from last friday and raised a complain in Hitachi service center with local ticket no 300404A and they have taken both PCB of indoor unit as well as outdoor unit. Yesterday (6/5/22) part supposed to changed but now they are asking that compan is not providing the part. Please look in to this matter and resolve my issue ASAP.
Hitachi complain no is [protected]

It's been over 17 days and my split AC part (CONTROLER) has not been replaced yet. We are too frustrated and extremely disappointed with hitachi service. I have called all available numbers but no one is providing any update when it will be replaced. Doesn't look like they will replace it this summer. I'll never buy hitachi products again and won't recommend it to anyone.Hitachi is such a cheat company...

I have purchase hitachi 1.5 ton split ac in 2019 after 6 month the gas gets leakage after that we fill the gas for Rs 2600. Then the Ac runs fine. In the next session the AC got the pcb problem we also get that changed also but nit satisfied by them. After that I have change the pcb 2 times and now in 2022 it's our 3rd time for changing pcb because the air flow is too slow. Very bad hitachi.

I bought hitachi one ton inverter ac five months back, now its not working the service person says pcb board problem, it been 20 days the ac still not repaired yet, the service center guys not answering properly. Worst customer service from hitachi, i request hitachi india to replace my unit asap

Request immediate action on service request no. [protected] for REFRIGERATOR-2 DOOR.

I have logged complain 40 days back and engineer who visited ensured that it will be done in 2-3 days as they have ordered part required for repair.

It has been more than 40 days and there is no update from Hitachi.

This is heights of poor service. Even after multiple follow ups, still complain status is showing pending for part availability.

I bought hitachi split 1.5 ton AC in 08 march 2021. AC gas ran out after 2 months. AC gas leakaged due to untrained technician who installed the AC.My air condition was run only 2 months in last year.I turn ON AC on 18 April 2022 and saw ac was not cooling. How it is possible that gas leaked 2 times in only 1 year.i have two more ACs in my house which are working fine since 3 years and no gas leaking problem in them.

I have raisd complained of AC cooling on 20 April 2022 but no technician is come at my home to check my ac. I have raised complianed 4 times but all times i have received message your request is cancellation because we are unable to contact you untill i don't received any call from hitachi service center.I also attached the screenshot of complaint track request.

We are extremely disappointed by the level of service Hitachi is providing. The service personnel lack skills and trouble shooting, for sure they are sub contracted!

I'm highly disappointed by the terrible customer service of Hitachi and have already wasted a lot of time on calls with the customer care. I want you to provide a resolution to this ASAP

Sir/madam
With reference to the captioned subject, I have purchased 2 acs (as per bill attached) on[protected] of Hitachi from Modern Sales sector 22, Chandigarh. After purchase, I am continuously following up for the installation of the said ACs resulting installation of 1 ac on[protected].
But the other unit was not working which was told by the company engineer who came for installation.
I have called many times for installation of second ac to the company concerned persons
But all in vain.
After 14 days of billing i.e on 26th april 2022, it was told to me that company has delivered me a damaged outdoor unit( as inpected by Mr. Hardeep Singh- installation engineer).
Till date i.e till[protected], the unit has not been replaced.
I wish to inform you that I am extremely annoyed and harrased by the very ill manned, irresponsible behaviour of Hitachi team responsible for delay.

18 days has been passed and I have done complete payment on[protected]. Till date purchased AC has not been installed. Is this the service company provide to the customer.
Your installation team (Mr. Jeevan, Mr. Rakesh) are failed to install 1 AC which has been purchased on[protected] toll date.

The other AC installed is making huge sound while turned on and is not working most of the time. I felt so much harrassment that I cannot even sleep at night in a cold environment after spending so much money on some damaged product.

Your team has failed to satisfy and failed on install the units or fix the problems regarding the ACs purchased by me. I request you to kindly take action and advice me that how can a reputed company can send a damaged unit to their customer and failed to install 1 AC after 18 days of purchase.

I conclude that till date 1 Ac which was installed on 14th april 2022 is not working and other AC (with damaged outer unit) has not been installed till date.

I wont be recommending to purchase Hitachi ACs to anyone as I have suffered alot because of the unprofessional and irresponsible behaviour.

Kindly revert and take necessary actions against the concerned persons who has delayed the process. I demand for replacement of both the unit as both are not working and causing me alot of problems.

Jatinder Pal Singh
[protected]

The AC has been purchased in Gurgaon on 2nd week of April. After installation the outer unit started making noise so much it can be heard from 200 feet distance. I complained the same to customer care and after a long three days wait technician came and checked it and tried to minimize the sound in external unit by putting cloth and cardboard. but could not do so. While going he said some senior technician will come and solve it. Surprisingly the call got closed without fulfilling the promise. Tried reaching customer care and after almost a hour somehow manage to get in touch with them and explained the incident. They have booked a fresh call and after two days somebody came and again tried the same process and minimize the sound. But since then the cooling has stopped and after 1-2 minutes every time the compressor and fan in external unit stopped for next 20 minutes . so the room temp remain very unpleasant even set to 16C. Again I have booked a call and again the same incident happening. tried to reach Mr.Vishal Marar through Hitachi portal, with a big surprised, it is such way designed, after writing everything the submit button does not work. Had Hitachi AC before. But it is strongly recommended to everyone now not to go for Hitachi anymore. My money is wasted and I am in a great pain in this hot summer.

It's been over 33 days and my split AC part (PCB) has not been replaced yet. We are too frustrated and extremely disappointed with hitachi service. I have called all available numbers but no one is providing any update when it will be replaced. Doesn't look like they will replace it this summer. I'll never buy hitachi products again and won't recommend it to anyone.

I bought hitachi window 5 star inverter ac from Vijay sales janakpuri delhi. Billing date 7/6/2021. I bought the ac with 1 year product warrant and i opted for 2 years of additional warranty. The very first day when the ac was installed at my home it sounded vigorously while it was switched on. I complained regarding this to vijay sales and hitachi customer care and they sent executives at my home. The executives opened the complete ac saying you have done a mistake purchasing this product of hitachi as they are getting a lot complaints for this product. Later in between there were multiple executives from hitachi visited my home to check the ac. Everytime the executives came, they opened the complete machinery of the ac and informed that the product is damaged. In total i had this ac opened for almost 8-10 times till date. After experiencing hassles with the product i requested hitachi customer care people to exchange the product as since I jave bought this ac Multiple people came to check which never helped. As you also understand during covid19, there were people who visited my home several times randomly. All of a sudden the ac was not even switching on. I complained for this by calling vijay sales, but they dis mot respond or either disconnected my call multiple times. I called hitachi to complain about my ac not switching on, they sent an executive from hitachi to inspect, the person said that a part of ac which is called PCB is damaged and needs to be ordered from outside delhi as it was unavailable with them. After a month hitachi executives came at my home saying that they were able to arrange the damaged part for my ac. Post replacing the damaged part they said the motor is faulty. Till date the ac is kot even switching on and i am facing a lot of issues due to this. This is the first time I went for a different ac brand which was the biggest mistake done my me. Im facing so much issues since I have purchased this ac from vijay sales and jo one is willing to help me out. How would one feel if that even after paying almost 400000, the product is opened end to end because of company’s faulty product. Im being Harassed multiple times just because of this ac.

I parched Hitachi 1.5 ton AC after buying Ac is water leakage after 5 days totally default peace now I am complent for compressor but after 29 days not solved my problem Hitachi sarvice is vary bad
Mob [protected]