[Resolved]  Hitachi Home & Life Solutions India [Hhli] — nightmare experience with hitachi refrigerator super big2 series

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.jci-hitachi.in

I would also like to bring this in your kind attention/notice that i have a hitachi refrigerator and it needs to be replaced i already reported complaint to the service center number and also did all 3 levels of escalations.

Issue was raised on 29th may'16 and i am still awaiting for a response from hitachi for its resolution for more than 20 months now. Is this the regular tenure you take to respond to the grievances for your customers or you actually don’t care as a company how the customer feels about “hitachi”.

Followings are the details of various communications with hitachi.

Level-1 escalation was done of 01/july/2017 but neither mr. Vishal marar nor any of his representative had contacted us. What is the point of having a fake escalation matrix when the response will be send to us (Customers) in indefinite time?

Then we made level-2 escalation to mr. Satish nair on 9/july/2017 but the outcome was astonishingly same. Neither mr. Satish nair nor any of his representative contacted us about our issue.

Furthermore, we did a level-3 escalation on 20th july to mr. Rajesh nagari but still we have no clue about the status and the reason for delay. I was really hopeful that level-3 escalation (Mr. Rajesh nagari) will take some interest and will try to resolve our issue but then where should we voice the issues of the products to.

Specifics of the complaint

Request no. [protected] was raised on 29th may 2017 for vapour formation in refrigerator lower storage section. Company’s engineer who visited our place confirmed that door hinge is broken due to which fridge door is not aligned well and air is passing inside which is causing vapour formation. He told us that door has to be replaced. He further said that it will take 15-20 days for the door to get replaced.

On 12th june 2017 we had raised a service request for our ac req. No. [protected] and had also enquire about our refrigerator ticket and we were told that our request is still open and a call from service center will be made to us with respect to status of new door, but we didn't received any call till today.

Last but not the least, i have had a nightmare experience in buying a refrigerator from hitachi being a global brand of electronics and have been waiting for ages to even expect a response from them to address the same, i would request each one not buy products from hitachi as it will come out to be the worst nightmare experience of yours & hitachi should be really shameful from them to try to sell their product in such nastier & demeaning ways.