[Resolved]  Hitachi Home & Life Solutions India [Hhli] — No Cooling from Split AC

Address:	Hyderabad, Andhra Pradesh, 500038
Website:	www.jci-hitachi.in/service

I bought Hitachi 1.5 Ton Split AC in 2015.It works fine in the first year and from the second year we faced the cooling issues. At that time we reported the problem to customer care people and they resolved the issue temporerly by collecting 3000 rupees for filling gas and visiting charges. After 4 days again the smae problem started and we tried our best to reach out your customer care but no response .Finally i got frustrated and stopped rea out your guys.
On 28th March 2017 we registered a complaint regarding the AC is not cooling with the above SR #:[protected]. On the next day morning at 10:00 AM(29th Mar) I got a call from one of your executive and he told that he will be coming around 12:00 PM but he didn’t come on that day. On 30th Mar I call back the same executive and I got the response like he got the work assignment from the different area as per the management and someone else is looking the complaints registered from my location. I tried to reach out your customer care number[protected] but no response from your end.
I didn’t get any update on the above request so far and how long do we need to wait to get fix this issue.

We are facing this issue since last one year .After requesting many time one executive came and collected 500/Rs for visiting charges and told that due to low GAS the room is not getting cooled and filled the gas collected around 1200 rupees extra. After 3 days again we face the same problem the room is not getting cooled and we tried to reach you out many times and every time we got answer all our technician are busy and we will resolve your issue soon. We got frustrated and stopped reaching you out.

We will not worry about the money you are collecting, requesting you please provide the genuine service for the collected money.

Till today i am calling the customer care people everyday and i am getting the standard answer we will follow_up our local technicians they will resolve the issue soon.