Hitachi Home & Life Solutions India [Hhli] — Non Receipt of Air Conditioner

Address:

Croma, Kukatpally-Hyderabad-A170 Call Us On : 7207666000 GSTIN : 36AACCV1726H1ZF Customer Region : Telangana-36

I purchased Hitachi 1.5 Ton Air Conditioner on 5th April 2021, the Croma Representative told me that the Hitachi Air Conditioner is available in stock and it will be delivered at our Home on 6th April 2021, till now (8th April 2021) it is not delivered. After calling the Kukatpally Croma Stores they are saying it is not available and and will be deliver shortly, i called to Customer Care yesterday and today also, according to them it not yet despatched from Banagole Hub, may be despatch tonight.
IS THIS CHEATING AND NOT ACCEPTABLE "SAYING AVILABLE IN STOCK AT THE TIME OF PURCHASE ACTUALLY IT WAS NOT AVAILABLE"
Kindly look into the matter and do the needful immediately.
Thanks
Sudhir Kant Gir
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Inv. No. SLA[protected] Time Stamp: [protected]:28:33