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Hitachi Home & Life Solutions India [HHLI]

[Resolved]  Hitachi Home & Life Solutions India [Hhli] — not providing service after taking fees

Address:Khordha, Odisha, 751021
Website:Hitachi. Com

I gave complaint about AC not working through customer care on 5th August 2017. The engineer visited on 7th August and said a new motor will be required and they will bring and replace with old one. He took 500 rupees and went away and said he will come next day and replace it. After going back neither he is picking phone and it has not been replaced yet. Meanwhile I have called twice to customer care and they said they will take it with highest priority and I will definitely get a call back and now it's more than 9 days and no one is listening and Hitachi ran away with visiting fees without providing solution. My registered complaint numbers:[protected] which they closed forcefully after taking money not giving any solution and pending one is [protected].
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Sep 25, 2017
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rakeshlenka,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards
Team Hitachi
Verified Support
Aug 23, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rakeshlenka,

We hope your concern is resolved. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi
Complaint comments 
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Comments

I still haven't received any call from anyone. It's nearly 15 days now. Why are You making false commitment? And why I am getting the same status 'someone will get back'? Why can't u get to the root cause where it is stuck? Shame on Hitachi.
Reply
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Aug 21, 2017
Verified Support
Dear Rakeshlenka,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Team Hitachi

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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
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