[Resolved]  Hitachi Home & Life Solutions India [Hhli] — refrigerator is not repaired since 3-weeks

Address:

380054

I've purchased a Hitachi refrigerator (model R-H350PND 4K) on 7-Nov-2015 from Darshak Electronics - An exclusive Hitachi store, in Ahmedabad. The invoice for same is attached here.
The refrigerator has gone out of order on 2nd April 2018. After finding the contacts, I registered the complain from their customer care number 1800 on 5th April 2018. The SMS containing this complain is also attached here.
Their technician Girish Bhai has visited my home After 5-days of this complain. Possibly his visit was made because of my regular follow-up on Monday and Tuesday. They checked and found the compressor has got leaked and explained me that will get replaced free-of-charge under 10-years warranty terms. However I'll be liable to pay 1600/- Gas charges and 500 visit charges. After that visit there was no subsequent follow-up of guideline were made from them.
Here after I keep on calling to Hitachi customer care on almost every alternate day and finally they arranged the pickup of my refrigerator on 17th or 18th April to their service station. Still I'm keep on calling to their customer care on every alternate day and they are simply assuring me for a callback from senior but no status update of my refrigerator repair. I'm keep on calling Darshak Electronics on couple of times a week but they are also unable to give me any status or callback.
Meanwhile some customer care executive has said that parts are not available and they are not sure when my refrigerator will be repaired and handed-over to me.
My family is living traumatic life of this hot weather without our own refrigerator.

I request a serious case and punishment to such poor after sales service and SLA.

Regards,
Sumit
+91-[protected]