[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Repeated failure of Indoor Unit PCB of 1.5 T Split AC since Warranty

I have been a loyal customer of Hitachi since 2007.

Keeping in view reliability of Hitachi products, I purchased Split ACs of DC Invertor Mode for my new home at Jammu in[protected]. First Split AC purchased from M/s Globus Power Systems, Jammu, was installed in April 2018. This DC Invertor Mode AC has been getting repeatedly defective since the 1st year under Warranty (its PCB had gone defective during warranty and was replaced in early 2019. The AC gets its power from a high performance Voltage Stabiliser installed by your dealer, M/s Globus. During balance part of 2019, this AC was sparingly used since both my children work outside J&K.

This year AC season at Jammu has started in month of May due to some climatic change/Corona effect and my children are at home using the AC only at night. On 6th June 2020, again the earlier replaced PCB has gone defective and on lodging the complaint dealer rep is asking for replacement subject to payment, which is unreasonable and not acceptable and till date AC remains unserviceable. Company dealer and Incharge Service Center Jammu fail to appreciate customer's perspective and allay grievance.

I consider this repeated PCB failure as a manufacturing defect and would request the esteemed OEM, Hitachi to get it replaced free of cost. Also, the AC assembly may please be re-examined to locate the manufacturing defect which is leading to such repeated failures of PCB, even when protected by a so called high performance Voltage stabiliser installed by your dealer.

I request the Company principals take immediate corrective action to resolve this complaint at the company's cost considering the repeat PCB failure as Warranty liability and oblige, so that customers' loyalty and your product reputation do not take a hit, construing as a New policy of victimising customers by high cost service by using sub-standard components getting repeat failure - akin to Chinese products (?). Hope Hitachi lives upto its past reputation like other Japanese Companies, and oblige.
I have emailed my grievance to Customercare as well as Hitachi MD, Sh. Rajiv and also local dealer.