[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Split Inverter AC

Address:	110092
Website:	www.jci-hitachi.in/product/Home-Air-Conditioners

Hi Team,

My experience is going bad day by day with my first Hitachi equipment Inverter AC bought in Aug 2015.
This equipment took 20 days for installation. At that time many parts were damaged and replaced. Even few were not even installed.
First season it was ok but starting of new season April2016 it again stopped working. We got to know due to a missing part the squirrel has damaged the wires. We got that sorted out and took an AMC of approx 7000 Rs.
This season I got the AC serviced in March 2017. When we tried to use the AC it was again not working.
I got the complaint locked and got to know that this was a PCB issues. Your people took 4 days to arrange that and finally when they came know that the PCB is ok and the same missing part was not installed properly so the squirrel damaged the wires again.
Issue was resolved on 15th April and again AC stopped working on 20th April.
Since then I have made 200+ calls to your different local Hitachi contacts. No one helped, stopped taking up the call or switched off their phone.
One engg finally visited our place and dismantled the inner and outer parts and left it like that saying that he will come on Sunday morning. He and his supervisor have vanished since then.
We are left helpless after spending so much of money and will make sure no one in known is buying Hitachi things.

Current photos are attached.
Hi Team,
My experience is going bad day by day with my first Hitachi equipment Inverter AC bought in Aug 2015.
This equipment took 20 days for installation. At that time many parts were damaged and replaced. Even few were not even installed.
First season it was ok but starting of new season April2016 it again stopped working. We got to know due to a missing part the squirrel has damaged the wires. We got that sorted out and took an AMC of approx 7000 Rs.
This season I got the AC serviced in March 2017. When we tried to use the AC it was again not working.
I got the complaint locked and got to know that this was a PCB issues. Your people took 4 days to arrange that and finally when they came hone they found PCB ok and the same missing part was not installed properly so the squirrel damaged the wires again.
Issue was resolved on 15th April and again AC stopped working on 20th April.
Since then I have made 200+ calls to your different local Hitachi contacts. No one helped, stopped taking up the call or switched off their phone.
One engg finally visited our place and dismantled the inner and outer parts and left it like that saying that he will come on Sunday morning. He and his supervisor have vanished since then.
We are left helpless after spending so much of money and will make sure no one in known is buying Hitachi things.

Even I have pics available but in heavier format.